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Keti291651972wje
Participant
March 30, 2023
Answered

Photoshop free trial - charged after cancellation within the 7 days

  • March 30, 2023
  • 1 reply
  • 334 views

I have activated my account and started free trial on 19th March 2023. Rec'd email with confirmation that the trial ends on 26th of March and 26th will be the 1st day when I will be charged.

I cancelled the free trial on 25th of March and rec'd another email from Adobe with confirmation that the plan is over and will not be charged. However on 27th of March I was charged with the full monthly subscription amount.

I tried to find chat, email or anything which will lead me to somebody who may help - nothing of course.

I want to know how can I contact customer service in Adobe and how can I be refunded as this payment was taken without my consent. I have done everything as follows by the cancellation terms.

Thank you in advance.

This topic has been closed for replies.
Correct answer WendellaBee

Hi,

This is the stock community forum where we handle questions about https://stock.adobe.com. You can contact customer care here: https://helpx.adobe.com/contact.html

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
March 30, 2023

Hi,

This is the stock community forum where we handle questions about https://stock.adobe.com. You can contact customer care here: https://helpx.adobe.com/contact.html

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