Questions

Hi, We have two inactive contracts with Adobe and we have one current Team plan. On our current Team plan, we can see our license history (starting from October 2019). However, we can't seem to access our prior stock photo license history for our previous contracts. This is an issue because we have just received a copyright claim about an image we licensed on a prior contract and need to be able to prove that we licensed it. I've talked to like 5+ people and counting on the Adobe support chat and keep getting transferred and they don't seem to understand the issue (or at least haven't explained how I can access the license history for inactive accounts). The old accounts don't show up in the profile switcher at stock.adobe.com just the active one (and my personal one). Does anyone know how to access that history? Maybe an Adobe Employee on this forum like @EvilBug1 or @Contributor1  will have some ideas? We just need to be able to see it!&nb

Hi, I'm trying to use this effectfuturistic neon light frame with a glowing blue rectangular border, perfect for digital tech designs. Featuring a transparent, illuminated effect with LED flares, circular and oval shapes, and a mode Stock Vector | Adobe Stock But this is how it looks when I paste one of the rectangles into my Illustrator file:  Any reason why this would be happening? Thank you to whoever answers this!

Hallo, ich habe aus versehen "AdobeStock_311311771_Editorial_Use_Only.jpeg" lizensiert.Erst am Dateinamen habe ich gesehen, daß es für mich wegen der Editorial Use unbrauchbar ist. Kann ich das "zurückgeben"/ die Lizensierung Löschen lassen? Viele Grüsse, Jürgen Paul

im using upcaling app called upscayle and as i rad and ask chat gpt to do deep search about adobe policy if its ok to use upscale on ai generated images or not . and as i can see upscaling is against the role of adobestock and all ai generation pictures have less than 4mp resolustion so how should i submit ai images if i cant use upscaling .and if they know that ai genaration sites cant generate a big resolution how they expect me to submit ai images without upscaling? help me pls ...

Many times I try to check my picture before sending. Unfortunately, my method doesn't work well enough. If anyone has a better way to check, please let me know.

Hello,In short, I was a member of Adobe Stock and used to upload my artworks there for sale.I had registered with this email address:omran.horizon@gmail.comAfter a short while, I deleted my account, and this was several months ago.A few days ago, I received an email from you stating that I had earned revenue from the sale of one of my artworks.I tried logging in again using the email above, and I managed to access the account through Google, But it seems that my login through Google was considered by the website as creating a new account.However, I did not find my artworks there.I then attempted to upload new artworks in order to continue, but I was surprised that the system rejected my PayPal account, stating that it is not unique. This is understandable since it was linked to my previous account that I had deleted.So what should I do now?I do not want to recover my old account if that is not possible, but I do want you to accept my PayPal account so that I can upload and sell my artw

My Daily Earnings Reports keep going to an old redundant email address.  Despite contacting Adobe Stock support several times, I cannot find anywhere to change their correspondence email address.

Hi here, Heads up - I've downloaded the  1571668188  image and there is a typo (EV Chaging instead of EV Charging). Not sure there is a place to report typos and errors in the images 😞

Welche Lizenzart ist die richtige für die Gestaltung von Großflächenplakaten im Format 18/1? Die Standardlizenz oder die Erweiterte Lizenz? Anmerkung. Die Fotos werden nicht das Hauptmerkmal des Produkts darstellen, sondern einem bestehende Produkt einen gestalterischen Rahmen geben. Geplant sind einzelne wenige Plakate in einer Stadt, also keine großangelegte deutschlandweite Kampagne.

Saya baru memulai sekitar 1.5bulan disiniPertanyaan saya? Apakah akun full gambar dan video AI tidak masalah? Apakah total poto dan video yang lolos 635 yang ditolak 989 wajar? Selama 1,5bulan ini gambar saya cuma terjual 6poto dengan total 4,85 dollar, itu sudah bagus apa belum? Salam kenal semuanya

Hi all - struggling to understand the licensing agreement at the moment with how it relates to the Creative Cloud for Pro Plus plan at the moment.My understanding as per the Adobe Stock license terms is that this extends to a single client ("you may purchase a license [...] on behalf of your client, and your client may use the asset subject to these Terms") except in the case of "Stock Assets licensed under an Unmetered Plan or Unlimited Plan". We have a Creative Cloud for teams Pro Plus license, which states this covers "unlimited use of assets" and includes Enhanced licenses for Stock assets, however I can't find any confirmation if this falls under the "Unlimited Plan" mentioned in the  Can I confirm if Enhanced assets acquired through the Creative Cloud for teams Pro Plus license are covered by the license agreement, or if an Enhanced license would need to be purchased via credits?

I just downloaded 3 new mockups from the Adobe Stock website. I didn't realise when I downloaded the files, that they only come in JPEG format. No photoshop file. I've tried everything, even searching youtube tutorials on how to use these mockups but I just don't know what to do to get my design onto the mockup without having to manuallly manipulate it. I've saved my design as a PNG, took it to photoshop, placed on top of the mockup, tried using mask techniques but nothing works as my mockup file is a simple flat jpeg. Please help. I paid for these mockups, I don't want to waste them.

Hello,I am in Spain now, and my Adobe Stock website is in Spanish. I do not speak Spanish. How can I put it back to English or Dutch? This is really annoying.Thank youFrans

Hi all, I've been trying to download some stock mogrt transitions from Adobe Stock. The mogrt's show up in my library but they are greyed out and the error "Templates Are Not Supported In Premiere" shows up when I hover over the template. I am updated to the most recent CC version as well as all the apps. I'm not sure what the issue is since I've downloaded from Adobe Stock for over a year with no issues. Any solutions would be appreciated, thank you.

I am uploading exclusively AI images, and I always mark them as such (Select all -> Mark as Generative AI, and check that People are fictional). Before submitting, I also go through each image to check category/title/keywords, and these boxes are checked. Now, my acceptance is slow and more around 50/50, but I keep checking on my images.  Once they are accepted I do a quick look-around and notice that sometimes, accepted images are NOT marked as AI. I delete those, as I am yet to find an option to mark them as AI post acceptance. I guess it makes sense to not be able to do this, as it was accepted as a real photo (it would be worse if the other way worked, pass it off as AI and then uncheck that).  But still - I have seen the boxes checked, I made sure to check them, and yet this still happens. If I could even see it in the review stages, I could fix it, but nope, only after they are accepted. And if I reup them, I risk them not getting accepted again...&nbs

Please help! I save photos to my favorites by clicking the heart. It SAYS it's saved, and when i go to my library, i can see them in the thumbnail for the folder they get saved to. However when i open up that folder to actually get to the photo, nothing i favorite is showing there, even if the "display all" filter is set. The only photos that are showing in the library are the licensed ones that i downloaded. I don't want to have to download every single thing i like before i decide if i want to use it. Where are they?

Mt 15 - Bike Photos - Nature

Hi! Product 1552032512 says it's a vector, but when you download it's just an image inside a AI archive that you can't edit or change in any way.  I've noticed that this has become a common practice on this site now.... is this against the rules, or not? Reminds me of the people uploading AI images without tagging them as such, which I believe is actually against the rules (right?). Can something be done about it?  Greetings!

These are real world scenarios that have happend, they are entertaining and funny, but also absurd. Look at this:https://stock.adobe.com/images/vector-illustration-of-medusa-mask/373585762Seem familiar? Well, a client recently purchased this, got an extended license, hired someone from Fiver, put their company name on it, put it on 500 cheap business cards, printed them and then sent this email:  "Here is our new company logo, we need it updated on the website asap, a billboard is in order. We paid a lot for this and want to push branding hard this year. How much to copyright? Can you get this to LegalZoom and get it copyrighted?" To which I replied"This is the Versace logo. Where did you get this? Who told you they designed this?"They admitted they bought it from Adobe Stock.They typed in "greek goddess logo" and this comes up.Its clearly STOLEN. lol Isn't that a violation of Adobe Stock TOS?https://stock.adobe.com/contributor/207707679/studio-u

Hi there,I was searching for illustrations using the term 'students studying'.I have ''Exclude Generative AI' enabled but this image still shows in the results. - 1612678074Is there a way to report this so it no longer shows?Thanks

Hi  community,When adobe launches free collection for the contributors in 2025, specially for vectors? Regards,Easin

Dear Adobe Community,I am writing to express my deep concerns regarding a recent issue I have encountered while using Adobe Express, specifically relating to the use of assets from a contributor whose account has now been deactivated by Adobe Stock.Approximately 2 to 3 days after downloading and utilizing these assets in my designs, I attempted to revise my work, only to find that I could no longer access the downloaded files due to the contributor's account being banned. This unexpected action has not only hindered my workflow but has also resulted in significant losses for both myself and the affected contributor.In my efforts to seek assistance, I have reached out to Adobe support through various channels, including multiple chat agents and emails, yet I have received no responses or resolutions to date. This lack of communication is concerning and raises questions about the fairness of the policies in place that affect the user experience and the livelihood of individual contributo

I have contacted them many times to contact them but they are not telling me what to do. I understand that there is a problem with my account but they are not helping me.

Hello, I noticed that the default plan shown with the free trial is only the $29.99 plan, while there are other larger plans like the 750 assets plan for $199.99 which offer a much lower price per image. Why are these bigger plans not shown to customers from the beginning, before starting the free trial? Wouldn’t it be better and more transparent if all plans were visible on the first page?

Hi - first time posting I have created a banner and incorporated a stock vector for our 50th year.  We are a small member association company with just 1 full time and a number of part time staff.  We'd like to get some pin badges to give away for our 50th year.  It would be no more than 1000 but most likely 500.  These would be to give away at an event. Will I need an extended license for this because I'd like to have our logo and the 50 (stock vector) underneath.