Questions

I've edited an adobe music track preview into a video and am now trying to instruct my client on the purchasing process.They do not wish to enter into a subscription but purchase the standard rights as a one off payment. I beleive this can be done using a credit pack but after repeated phone calls and chat sessions with adobe, I still cannot work out how the process works. When I go to the music track on the Adobe stock webpage and hit the shopping cart icon all I get are two options to either join a monthly or yearly subscription, there seems to be no option to buy the track as a one off purchase or use any prepaid credits. Do you need to purchase credits for the option to become available? Even if I could work out how to do it, I can't seem to find any indication of how many credits a standard music license requires. It seems like a very strange way of selling anything?! Can anyone help explain the process please?Any help would be great. Thanks Paul  &nb

Recently, anytime I download a preview image for a vector file, it comes as an .ai format.  Mind you, it's a bitmap placed into an Illustrator document, but it's not sized to fit on the artboard, and it's over-pixelated. I'm not sure who would choose this option intentionally, but I would like to reset my settings to always download previews as JPGs, regardless of whether they are vectors or not.  Any ideas?    

I have downloaded a free video from Adobe Stock and it plays fine as the file that was downloaded but Premiere Pro refuses to export my video I create using this particular video.I cannot find anywhere to inform Adobe, and the more I look it seems there is no customer support at all.Anyone else have this issue with some Adobe Stock Videos?This problem is specifically with AdobeStock_332160297 I know it's a free video, but if the free ones don't work, why would I ever pay for one, espeically knowing there is no one to escalate too if it fails to work properly? Please help.

peguei uma avaliação gratuita e agora que do vou cancelar aparece que meus dados não foram encontrados, ocorreu um erro, tente novamente mais tarde. o que eu faço?

Buongiorno Tre ore dopo il vostro messaggio in cui confermavate l'annullamento durante il periodo di prova gratuito, ho ricevuto un addebito di Eur 65.54 sulla mia carta di credito.[Moderator deleted private information. Please do not post private information like e-mails and phone numbers] Vi chiedo di rimborsarmi integralmente questo importo addebitato per errore. Cordiali saluti

I want to ask that can I use abode stock free images to design an invitation and card to sale on etsy   [Moderator cured the topics. Please do select only relevant topics.]

Hello everyone,I'm trying to use the Adobe Stock Image Search API. I'm sending a POST request to /Rest/Media/1/Search/Files with similar_image (multipart file upload) and search_parameters[similar_image]=1.The request works (status 200, results returned), but the response header always shows x-search-type: uss instead of vss, and the results are always the same, not visually similar files. I also tried with postmann, same results. I also tried with similar_url, same problem. Has anyone else encountered this problem?Do I need special permissions on my API key to enable Visual Similarity Search (VSS)?Thanks!  

Bonjour,J'ai payé 2 ans d'abonnement pour 10 crédits photo par mois (sur le compte A) que je n'ai quasiment pas utilisé.J'ai un autre compte (le compte B), que j'ai ouvert avec une autre adresse mail et sur lequel j'ai un abonnement créative cloud payant. Le compte A à été suspendu car les données bancaires n'étaient plus valables et, ne voulant pas cumuler les comptes, je me suis dit que c'était ok.Sauf que, je ne sais plus récupérer les 200 crédits photos du compte A.Pensez vous que le fait de mettre mon abonnement créative cloud sur le compte A me permettrait de récupérer mes crédit adobe stock ? Si oui, je ferme le compte B. Merci de votre aide  

Hello Adobe Community,I really need urgent help with my account. I had signed up for an Adobe trial, but I canceled it directly on the Adobe website before the billing date. Despite canceling in time, I was still charged.Here are the details of my situation:I canceled the trial via the Adobe website.Even after cancellation, I was charged for the subscription.I have not used the product or any of its services since the cancellation.I do not want the product or subscription.I need a full refund of the amount charged.I also want to make sure my account will not be billed again in the future.I already tried to use the virtual assistant in customer support, but it was not helpful at all and did not connect me with a real agent. At this point I feel desperate, because I did everything correctly and I’m still being charged.Could someone from the Adobe team please escalate this case and help me resolve it as soon as possible? I really need a written confirmation and refund.Thank you very much

I have subscribed and checked the adobe stock but couldn't use it for my needDidn't download or use it for anything I need to get a refund Is that possible ?

I have 8 credits from a credit pack that are expiring today. I licensed several images to use them, but realized the credits were being pulled from my Adobe Stock subscription bucket rather than the expiring credits. How do I use those 8 credits first? I don't see any settings anywhere. You would think it would follow a 'first in first out' system. Any help is greatly appreciated. 

I was browsing Adobe and I want to use this font for a Photoshop project:  https://stock.adobe.com/images/super-cool-font-with-simple-layer-style-modern-brush-script-font-for-logotype-and-headline-design-funky-text-effect-with-cool-design-style/258898692?isa0=1&state=%7B%22ac%22%3A%22stock.adobe.com%22%7D But the descritpion doesn't tell me that it is a font file that I can add to my Photoshop library, like a .ttf file. The description refers the file types to be: AI/EPS and JPEG. Also the image calls it a "Font Effect" - not explicitly a font.  So the clues to are telling this is not exactly a downloadable font - would I be correct in that assumption? If this is something better used in Illustrator or some other Adobe product that wouldn't work for me, I'm only skilled in Photoshop. I do not want to waste $80, thanks!.

Bonjour, Je vous contacte concernant mon abonnement annuel Adobe. J’ai utilisé votre service seulement depuis deux mois et je souhaite aujourd’hui le résilier. Je découvre que des frais de résiliation de 50 % des mensualités restantes me sont imposés. Or, cette pratique me semble abusive au regard du droit européen de la consommation, qui prévoit la possibilité de mettre fin à un service non utilisé pleinement, surtout en cas d’abonnement à distance. Je vous demande donc de procéder à la résiliation de mon contrat sans frais supplémentaires, ou à défaut de me proposer une alternative (comme le passage à un abonnement mensuel sans engagement). Sans solution amiable de votre part, je me verrai contraint(e) d’envisager un recours auprès des services de protection des consommateurs (DGCCRF en France, par exemple). Merci de bien vouloir traiter ma demande rapidement. Cordialement, Elise Lagarde

I signed up for the Adobe Stock free trial and was charged the same day. I initially checked to see if I had a past subscription to Adobe Stock before starting the "trial," and I didn't have a previous one under the email I used. I am just looking for a refund since it hasn't been a full 24 hours that had it and canceled it. Any help would be greatly appreciated. 

Hi, I am facing a problem with Adobe Stock license images. I have a standard license in stock, and I was downloading regularly.But my problem is when I've one image of an asset downloaded from stock. Adobe, and recent past, I've seen that these license images are not found in your stock and have been removed from stock.So my problem is I'm using these images my multiple website pages, so someone claims it's my image,it strikes me as a copyright image, so what should I do, and what are the steps gonna take Adobe Stock?

How do I find out the scope of image rights for my Adobe Stock plan?

계정/ 공개 프로필에데이터를 로드할 수 없음공개 프로필에 불러오는 도중 문제가 발생했습니다.다시시도라고 나타납니다.  라는 글자가 나타나 있습니다.왜 이런 오류가 뜨는지 알려주시고 문제를 바로잡아 주세요.보안의 문제인지 점검해주세요.

For Adobe Stock free images that have a standard licence, is it necessary to provide attribution if using the image on social media. I've read online that it's necessary to provide attribution if the image is used unmodified on social media but on the standard licence page, I don't see anything about this. It just mentions that including a credit line is required if the image is marked as for editorial use only. Thanks

Hi! Could somebody share with me please where I can find the list of regions where Adobe is not available?Thanks!

I try to licensing one image and I have about 80 images credit left to download but it say that it was a problem with payment and ask me to check it.Why can't I download even that I have a lot credits on my account?

I've tried to reach out to the email address provided on the stock.adobe.com website, though never get a response. I have an Enhanced License via my subscription to Creative Cloud. And I just want assurance that I'm using stock imagery from Adobe Stock correctly. I would just like to check that we can indeed use Adobe Stock images downloaded with our Enhanced Licence (included in our plan), in layouts we create for our client's advertising. The end products we create are for advertising communication use, across print and social media - not items intended for resale (ie t-shirts with a downloaded artwork element).  Nor are we sending the “raw” stand alone stock images to our clients - only supplying the end product layouts - which in rare cases, might be open layered files, though heavily modified. I am sure we’re using it correctly, though would just appreciate the confirmation. Many thanks

This is so draining. I'm going to quit Adobe stock and go to a saner service. Absolutely ridiculous. Why force users to click on each and every individual photo to download them individually. Why? Sick of this nickle and diming and assence of basic no brainer service. 

Bonjour,  j'ai par erreur cliqué sur le bas d'une image lors d'une recherche, et, j'ai acheté par erreur une photo AdobeStock_112927587 , puis-je annulé ce téléchargement ? Merci

Hello, I have a problem and haven't received a response from Adobe representatives. If you have any information, I would really appreciate your help as I don't understand the issue at all.I purchased a 10-credit package from Adobe Stock, and my credits reached 120. Now I want to download an image. It won't let me download the image with a 21-credit extended license and keeps giving me an error. I contacted several Adobe representatives, and they finally told me I need to switch to a monthly 25-credit package to download the image I want. Isn't there something wrong here? The credit amount is listed under the image. How can I not download the image even though I have that many credits, and now they're asking me to pay more?Honestly, I don't use the Stock very often. Am I doing something wrong, or am I misunderstanding something?

Can you use an Adobe stock image as a background on a business sign?