Questions

I have a very tight deadline and this is making me crazy. Is this happening to anyone else?

For over a month, we have had to go to another site to download our stock images. Chrome does not work with your current adobe.stock software. PLEASE FIX!!!

When all of the credits I had at other stock image sites were transferred over to the new Adobestock, I was actually excited. However the stock.adobe.com site never functions correctly and costs us a lot of time trying to navigate to locate images.The website will conduct a search and after the results show up, the page will lock up. You cannot scroll down, or click on an image. Sometimes it functions relatively fine. Just clunky. Long wait times for items to load up and inspect on their individual stock pages.But as I am sitting here watching my designers, I am noticing a lot of wasted time as their searches lead to crashed pages.Does anybody else have issues with the functionality of the adobestock site?   or is it just us?

For more than a week search pages lock up when using Chrome browser. I have had this problem on three computers (2 Win10 and one Unix) from several different connections.Firefox works from the same computers and locations.

This month I've noticed only 2 credits loaded into my account! I've notice this happen but wasn't %100 sure until this month. My account was at 118 before billing date and it only jumped to 120 after payment. Nevertheless, adobe help claims they've credited me 10.This is absolutely unacceptable and very deceiving. whats to be done?

i bought AdobeStock_186115561.jpeg. now i need a really fat image resolution. the picture is a rendering from julia vadi, so its surlely possible to render it much bigger. Thank you

Hi..How do i delete my credit card details in adobe stock?Tks

I did not agree to an annual stock subscription!! I am a completely new customer to Adobe and was given a free sample month of Stock for signing up to Adobe Cloud. Now it seems Adobe wants to charge me a massive cancellation fee, even though I have downloaded no stock images. Nor have I used or downloaded any images. I have no choice but to go to the forums as there is no customer support I can speak to.In short, I would just like to stick to my annual deal for CreativeCloud without Stock.Can somebody help, or do I have to refer this to the consumer affairs authority in Switzerland?I feel like I have been unfairly trapped into purchasing images I simply do not need. 150 CHF is an outrageous amount for a service I do not wish to use.Is this the first impression Adobe would like to give to a new customer?Thank you in anticipation of your assistance.

When I try to "open in" or download assets from Adobe Stock, I get an error message that says it could not open the file.  It recommends that I log in, which I have now done in three different browsers.  I have no firewall activated now except the one native to MacOs, which I should not have to be disabled.  I am logged in, I have a full paying CC account that is in good standing.  Any recommendations?

I just licensed and downloaded an image and the quality is horrible. The licensed version is so grainy, the preview download was better quality. How can I get my credit back for this image? It's really not usable. 205103697Thank you,-Jennifer

Hi everybody,I have a question for Adobe. I have selected some pictures and I have a 18 pictures credit right now.Can I license every image I want independently of the price they have?I distrust the Adobe Sales Policy : i have discovered the plan I Contracted was an anual plan paid month by month and I wanted to cancel it, I hace to pay 6 months!! (I think it s a kind of abuse. I´ll read better next time).The chat does not answer and neither the phone number.Can you help me?Thanks in advancePierre

Hello,I accidentally licensed 191402838, 191402735, 151512807, 205767217, 36803943, 52886362.I was just adding them my library for viewing.  I thought I clicked library and didn't realize I was being charged for all these photos. I did not download them and I can delete them.  Can you please undo these licenses?Dawn

Hi Adobe Stock Support Team,I have an active 3-images/month plan and had over 80 unused licenses in my account. Since last week there are only 12 left. Is there a reason why this happened? I thought, that the plans include a rollover of benefits, which ensures that unused licenses continue to be available in my account? Thanks for your help!Anna

Hi Adobe support team,I have cancelled my 'Adobe Stock – 10 assets a month' subcription on the 1 day  of my second's month bill i.e., on Nov 24,2018 11.26 hrs (pst). But I have not got my refund yet.

So I signed up for the free trial with ten images. I have a one dollar USD charge to my credit card from Adobe now which is fine but I can't find the source of the charge. I'm just trying to find the part of the ``free trial'' that wasn't actually free so I can read more into it an understand what I would be getting myself into if I remain an adobe stock customer. For the ten stock photo trial I'm perfectly fine with having these images being heavily discounted as opposed to free, but if your practice is to charge my card without any clear records as to why then there is absolutely no chance I'm going to dedicate to a year long contract.What caused the charge on my account for my free trial stock photo trial..? If the answer is buried in some fine print in the terms and conditions you've certainly lost a customer. Going through my order history all charges are stated as $0.00 USD. $1.00USD is more than reasonable for a stock photo, but if adobe is going to play games with my billing th

Hi,i activated the free month trial for the 10 image planAfter some days i've cancelled the planBut i've seen that my credit card was chargedWhat's the problem?

Salve, cortesemente avrei bisogno di informazioni riguardo il mio abbonamento. Il mio abbonamento è stato attivato dal mio ex-ragazzo per poter accedere alle 10 immagini gratuite per il primo mese, naturalmente essendoci lasciati prima della scadenza del mese lui non ha disdetto l’abbonamento per tempo e io mi sono ritrovato addebbitato il primo mese pagato da me correttamente. Ora, questa mattina ho disdetto il mio piano per evitare di pagare anche il secondo mese. Vorrei essere sicura di non ricevere ulteriori addebbiti sulla MIA carta per colpa del mio ex-ragazzo. Potete aiutarmi? Grazie mille.

Hi thereIf we purchase an Adobe Stock image with a standard licence and post it on Instagram do we tag/credit like this in the caption?a) @<insert photogapher's name>ORb) @15638849ORc) @<insert photogapher's name>@15638849And secondly - can we use purchased Adobe Stock images in our instagram feeds, so without the Adobe Stock watermark?Please don't send the link to the terms as they don't answer this question clearly.K 🙂

On January 2, 2019 I made a payment for Adobe Stock, then I canceled the plan, but today, January 11, I still do not receive my refund, this is my order number: ADB044471086I ask for a prompt response, before the 14 days pass as the page says, because it is not fair, your contact with Adobe are very bad, they give me a 9-digit number, which the operator tells me is incorrect, the chat does not work, on the page there are only forms of payment, but there is no way to ask for a refund if it has not arrived.

I went to cancel my Adobe Stock account in December before my 30 day trial was finished.  Before confirming it offered me an extra 30 days free, taking my free subscription to Feb 12th.  However, I have just been charged a months membership.  I have been on the help chat for an hour and counting and I'm getting no resolution. Can anyone help?  This is ridiculous.

With regard to the previous discussion on the possibility of inserting the adobe stock images in the covers of books and ebooks, does credit mean that in the ebooks I have to report that the cover image was created starting from an image purchased on adobe stock?I also ask another thing, where I find the questions posted under "Stop by the Forums Lounge"I can not find themI did not understand, I can not post the questions here? I see that the previous one is gone.Thanks for your help!

Hi If I cancel Adobe Stock can I keep my libraries and the ones I have paid for but not chosen yet? I have a few to chose and don’t want lose them. I’m now reading there are cancellation fees!!! The reason people cancel is usually because money is tight. This seems really wrong? I may come back to Stock one day but recently lost a good client- any ideas please

can anyone tell me if the images purchased with a standard license can be used to create covers for books and ebooks?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Comments is to ask about the operation of the Forum, not a specific program][Moved from the Comments forum to the specific Program forum... Mod]

The die in this illustration is incorrect.Opposite sides of a die should add up to 7.... this art does NOT!6+15+23+4Please fixthank you!

I'm trying to license and download a stock image using the 10 free stock images promotion. When I click "License & Save to Computer", it says "Please wait..." and then nothing ever happens. I have tried using different browsers, different computers, clearing cache/cookies/browsing history, turning off ad blockers, everything. Nothing ever shows up under License History either. I'm trying to download image #226490505: https://stock.adobe.com/images/3d-rendered-medically-accurate-illustration-of-a-mans-internal-organs/226490505?prev_url=detail.I've searched the forum and it looks like this happens very often, and none of the solutions have worked for me.