Questions

Hello, I have just had the same problem today. I accidentally ordered adobe stock on demand and charged £47.99.  The order number is ADB038497036UK. I would appeciate your help on this. Thanks, Kanako.

Hi, I have a number of free images with my account package. Can I use these free credits for videos too? or do I have to buy videos?

I accidentally bought the Adobe Stock Plan for one-year. I'm not able to delete it. My credit card on PayPal was expired and i couldn't paid the August invoice. I've tried to change the payment method, but without success. I could see that you charge just 1 euro on the new card I added instead of 36,59. Why? I'll paid for this month but I red in your instruction that in I've done all the payments due, I can stop my one-year subscription. Is it true? Let me know.

Hi there,we're having a similar issue here  - we cannot download ai-images anymore. We're working as team and are using Firefox 61.0.1 (32-Bit) and IE 11.0.75 and windows 10 (Adobe CC 2018). It doesn't work neither in Firefox nor in IE.(We tried everything recommended on this web page: Unable to download Adobe Stock images, but nothing worked)

Hi, we purcased this a video by Aleksandr Iakovenko.This one: 158998817I need to 3d track that and for that it would be more than usefull to know more about the shot. Which camera and which lens was used for example.So I'd need to contact him. Ist this possibe somehow?

Hello I have a question. Not all my photos were reviewed in my submitted photos. Is this common or is there a glitch in my submission? its happened twice now. Do  I resubmit these photos? thanks in advance

Hi...my account says it has 40 images available but when I try to download a file it says that my payment failed and that I need to update my payment info. I've done that for the past two days but it still isn't working. Please help! Thanks, Cam

It takes about 5 to 10 minutes to download a photo I just bought the license.That's when I can actually download it. Most of the time it simply will take so much time that the download will show an error message.What's going on?

Hi,I just went to download an image and was told i ran out of licenses. I went back into my library and found that I must of accidentally licensed a bunch of photos and need to have them credited back. How do I go about that process?thanks, Lin

Last night, I have started the free trial and it says "You'll be able to manage this plan shortly". This morning, I go to my account under Plans and Products to cancel the membership, but it seems like I didn't subscribe for the free trial. I also visit order history to check it but it says "We found no orders placed for your account" (last night the free trial order history was there, this morning it gone already). What I need to do? I want to cancel it, but I can't!  Please help me.(I'm from Korea. Korean didn't speak English too much. So my English may be bad.)Extra information: I used VPN to start the free trial. It is because it says "online licensing is not available in your region".

Hi everyone,I bought 1 year sub and bought around 20 image with it in the first 2 month, 8 month later I came back to use them for my long term project and some of those image had disappear from my bought selection and I can't find them anywhere in the Stock search, event with the reference number. Second question: I downloaded them when I bought them, but can I still use them for my project or did I lost the right to use them ?Everything is on hold for the moment, but I would appreciate an answer.Thank you

I canceled my adobe stock photo account a few months ago but I stilla have a lot of credits in the account.If I enter adobe stock I can see my credits but I cant buy or download anything.Can I still use my credits? anyone have this problem?Thanks

Me pide pago por utilizar  adobe stock con mi cuenta de equipo activada, luego trato de pagar y me dice que la licencia no funciona en mi región, como corregir este problema ?

Hi,I downloaded the image #176707911 created by © theromb but when I open it, it is different from that proposed on the website.Is it the fault of my software or the problem comes from Adobe?Thanks

I downloaded four stock images that are Adobe Illustrator. I don't have Ai and only use InDesign right now. I'd like to "return" the images that I can't use for credits, please. Also, the quality of the other images, is just poor. How can this be improved?Christie

I’m having a disagreemeant with someone over the use of watermarked stock images. They say it’s perfectly legal to use the watermarked images in a final version of a design (published onlinee) while i’m arguing that it must be licensed first. I’ve searched high and low on the site for official language that says you can’t actually use the watermarked previews but I can’t find a darn thing. Does anyone know if that language exists?

Hi,I'm a bit confused. I clicked 1 image to find out how much it costs, but it started purchasing process without me choosing any plan. And same time my Adobe-page says that I have 99 images more. I can't afford to buy 100 images. What happened? Greetings,Leena

I have just bought 16 pictures, unfortunately I have downloaded one of them wrong (Silhouette man jumps get away from LOSE to the WIN with sunrise.), Can it be canceled?

Hi!I've been trying to cancel my adobe stock plan for a few days now. I wanted to cancel this before my free trial ends. Please help me. I've already tried to contact before and was then logged out. Please manually close this for me.Thanks

Hi, today I clicked the wrong button and purchased an image I don't need, including the enhanced license. It was over 700 CAD. I was so panicked because I really don't need that image. Is there any way to return the order(ADB037853980)?I think it does not make any sense there is no way to protect us from this kind of a wrong purchase. The transaction was processed by just one wrong click. I'd like to return this order. Is there any way to cancel it or compensate?

Hello,i bought Credtis for Adobe STock.Now I have a invoice without UID-Number and with VAT from Germany.My business is in ItalyHow get I a new Invoice?

For a reason currently unknown to me, our firewall blocks the address https://as2.ftcdn.net/ , an address that seams to be used for the image previews in stock. However as no other image gets blocked, I'm wondering what's special to that address and why does Adobe not use one of Adobe's addresses (something ending with adobe.com)

Hej!I'd like to know if it's possible to specify the search-category "Menschen/people".For example "People within the age from 20 to 30 years." Or "no kids".This would be a great help!

I am brand new and the other day I accidentally purchased a picture by mistake by pressing the wrong button. I thought I was saving it to my library. If possible, I would like to return the license for this picture. Thanks. 179798748

AdobeStock_210973945.aiAdobeStock_210974022.aiThey are both practically the same images just one is in bw which I downloaded first to use for a project but when I could do anything with it I downloaded the same image but in a color... same thing – I can open it but not do anything with it – seems like it is locked or something. Is it me?  I have not had anything like this before.. and even if it is for some strange reason locked, why would that be? Thanks for your help. I was hoping for a support Chat here... but hey... *Sandra