Questions

Ciao volevo chiedervi se per un migliore posizionamento delle foto ed una maggiore possibilità di vedere una fotografia è meglio scrivere titoli e parole chiave in italiano, inglese o nella lingua di dov'è stata scattata la fotografia? Grazie

I have the same problem everyone else has been having. I wish to cancel my stock membership, but when I am in my account and click the manage account for stock, it does not give me the option to switch or cancel it at all. Any help would be appreciated, I wish to cancel my stock member ship but keep my cc.

I am a new HS art teacher. I have the 2017 Adobe Suite in my school Comp. Lab. I am using the Adobe Tutorials for Animate CC with my students but do not have access to the Creative Cloud. How can I get stock files to use with them? Particularly vector files for the character animation? Help!Mary

Hello,I have a question concerning the use of Adobe Stock images. For a research project, I am working on the development of a digital visual questionnaire to measure the quality of life of people with psychiatric problems. It is our intention to use images rather than words, so that the questionnaire becomes more inclusive. ​ ​In an earlier step of the project, we collected images of aspects of quality of life. Our participants selected images online. A number of these images (about 50 images) is owned by Adobe Stock. It is my intention to purchase licences for these images, so that we can A: use the images in the digital visual questionnaire, and B: include the images in a scientific publication. ​ ​Am I allowed to use Adobe Stock images for these purposes, and if yes, what type of license do I need? If I did not provide sufficient information,please let me know.Thanks for your help!David Buitenweg

Hi everyone,I'm currently working with the Adobe Stock API and was wondering if it is possible to purchase / license assets with an extended license via the API.The documentation states for the response of a request on Member/Profile:In both cases, if purchase_options.requires_checkout is true but licensing is not possible, then you will need to take actions on your account to add more credits. This combination of values means that you cannot license at this time via the API, but may be able to if you correct the issue.So as far as I can see that basically means that only "regular" licenses which can be purchased with credits can be obtained via the API, right?I thought purchasing extended licenses might be possible since my adobe account has my credit card information.Thanks for your help. Andreas

We use Stock products with 10 images per month. However, video assets are not downloaded.Do I need to make a separate purchase to download video assets?Or is there a difference in the ability to download assets depending on the region?To download the video, you will see the message "Online license is not available in your region".If you try to use an extension license on an image, the same message occurs.We will contact you about how to purchase an extension license.

Hello. I have been trying to get in contact via your webpage and telephone for days but it is impossible. I have two questions, first one about license.1. I am going to buy different videos from AdobeStock which will be used in a Danish television program and will also be available on the broadcasters website, which can be accessed internationally. I am going to get the extended license which seems to cover our needs. However, I still want to make sure that we are allowed to use the material exactly the way we intend. One of the videos will be used as a press photo. It will be a frame grab from the video. Are we allowed to do so?2. Second question is about whether or not you ever do discounts if a customer wishes to buy many videos and images at ones?Looking forward to your answer. Best regardsLiv

    Hello there, I am very frustrated, I had about 50 credits coming from when you bought dollars photo club and I was very happy about it... I was keeping them for a personal project and now that I am about to start, there is NO TRACE whatsoever that I ever had them... I don't understand at all what happened, I would've used it way before if I would've had AT LEAST a final notice before clearing them all from my account?I hope you will be able to investigate the situation and give them back to me... I was considering maybe getting a membership with you guys but if it is how you treat your customers then I'm afraid I will go with another company...

Logging into my Creative CLoud account, I can see that on 7th April 2017 I signed up for a free year of Adobe Stock (10 images per month).The order number shown on my account for this is: ADD001165711UKNow in January 2018 and I cant download an image.Ive checked it isnt a "premium" image.The image in question is #65236655Please, can someone help urgently as Im in the middle of a job for a client and need to get this resolved asap.Thank you.

Firstly, it was excruciating "chatting" to someone regarding my Adobe Stock query, after 1 hour, I got nowhere!My question is: On 14 June 2016 my Adobe Stock membership was $11.99, then on 17 March my membership increased to $13,19 - fine, that's acceptable.  But what I hadn't realised was that on 14 April 2017 my membership increased to a staggering $39.59!!!  I want to know why am I paying such high fees - I am already paying $72.59/month for my Creative Cloud membership.If I cancel this membership do I lose my 115 images that I have access to right now?I would like a simple answer, that’s all.  Thank you in advance.

Hello,I accidentally licensed an image for $130. I would like a refund. It seems this is a serious issue with your website going back multiple years from this thread. There is no confirmation which makes it unclear that your credit card is being charged. If you are not able to provide a refund, who can I contact about this?Thanks,Renee

Account after Adobe has tried for the third time to take money off my PayPal account. This needs to STOP and STOP NOW. I followed the self help guides. Guess what? The options they show DON’T EXIST!!! Extremely annoyed.Sent from Mail for Windows 10

Hi guys,I'm trying to use the Adobe Stock API in combination with the provided PHP SDK for Adobe Stock (GitHub) and hope that someone can help me solve the issues that I'm currently facing.  I created a new integration at the adobe console which provided me with the necessary API key and client secret for OAuth. When I'm now sending a request with Postman using the given API key everything works fine like you can see here:However when I'm trying to do the same basic request with the Stock API PHP library I always get the response:{"error_code":"403003","message":"Api Key is invalid"}Since the library is using GuzzleHttp I dumped the header of the sent request in order to debug a little further and to confirm that the correct api key has been sent.I blackened most of the api key but I'm 100% sure that it is correct.Has someone of you guys experienced something like that? Or has someone a advice on how I should further debug this issue?By the way: I also obtained an access token usi

Hi. I'm having the same problem. I've used Safari and Chrome and I still get the error message. How can I get my image please?

I accidentally licensed photo: #85301671. How do I undo it or cancel that license I don't want that photo. Thanks!

I am new to illustrator and trying to get up to speed. My question is if there is a way to tell prior to licensing files in Adobe Stock if they contain compound paths for the text? It seems to be a real pain to find a file you like only to license it and find out you now have to go through the trouble of deleting all the compound paths and replacing the text with your own fonts.Maybe I am missing something but in my head I want to be able to find a file I like, open it in Illustrator and quickly edit the text, colors, etc. and then use the file as I want to. Thanks!

Hello!I was wondering if the standard license allows one to use stock images from Adobe Stock to use in App Store preview videos / screenshots and/or mobile apps in general?As far as I understand both should be possible (there is no physical use of the images), but before I license anything I would like to know if photos can be used especially in preview videos and app preview screenshots?Thanks,with best regards!

Hi, I was checking the different stock products with no real intentions of purchasing anything, I just wanted to see the prices but actually ended up buying one of the products (the n° of the order is ADB001298443FR, for 23,99€, the item is Item# 65272916). The thing is I had no money on my PayPal account so it automatically took the money from the backup account (which is not mine's but my sister's). Is it possible to get a refund? (I'm not interested in getting a credit/token back).Best regards,Ferhat M.(your help would be precious, thank you for everything!)

"you may not share or distribute the asset in any way that would let others use the asset without licensing it themselves."  This is a quote from the above link.  What does this mean? How do I use an image on social media and prevent  others from use without a license?

I bought the subscription for Creative Cloud and for some reason I thought that Adobe Stock was included. I NEVER agreed to pay monthly for Adobe Stock and I have tried to solve this issue before but it seems like Adobe is loosing the professionalism and is now another scam company. I have tried to send e-mails regarding this matter but they come back to me like a boomerang saying Adobes mailbox is full. I NEVER wanted this subscription so I take this as a criminal act of forcing me to something I do not want. I am ready to go viral with this thing as people have to be aware of what is going on at Adobe. Why should I pay for something I NEVER ordered and why should I pay for cancelling something I NEVER ordered? I am not sending another mail. I am closing my credit card from now because of fraud. PLEASE CANCEL MY SUBSCRIPTION FOR STOCK!!!!!!!

As a CC subscriber for several years, last May I was offered one free Stock photo. Unbeknownst to me, by clicking that led to a recurring monthly subscription at $29.99/month starting in June.I just discovered this after getting a message to update my Credit Card. I thought this message was about my monthly CC account, but discovered it was for the Stock subscription I didn't know I had.I have not used any Stock images since the first one in May -- which should prove I have not known I was a subscriber. Unlike the CC subscription, I have not received monthly notices of these charges. This whole Stock subscription issue seems a bit like a bait-and-switch scam. I recall no notices about a recurring subscription kicking in. I have been charged $210 for nothing.I would like my Stock membership cancelled, and my payments since June refunded.If I do not get satisfaction, I will file an Adobe Integrity claim.I attempted to resolve this by phone: I called Support, and got to someone after bein

I tried to contact you by chat and phone without result so I´ll try this way. I have a 1 year Adobe stock subscription which ends February the 11th that I want to cancel. I was told the best is to contact by chat in order to do it but it was impossible. So I´ll try to cancel from my account but I want to be sure it is properly done and I would like you to confirm the cancellation. And I would like to know if the images in My library are available after cancellation and how many images I can download after the last payment. Thanks

I downloaded a template - a gift voucher - primarily for the background artwork only to find it is a plain template. The intricate image was not included. The notes on the file do not include any disclaimer:FILE TYPEPSDTFILE SIZE4.85 MBUSE WITHPhotoshopA Christmas gift voucher with red accents and a diagonal photo layout.Size: 8.5 x 4 inches with .25 inch bleedCMYK ColorEasy to use smart objectsAdd your own textThis template is a bit useless to me without all that is shown in the image. Am I missing part of the file?

Hi,I tried the free trial of Adobe Stock which offers 10 free pictures. Unfortunately, I wasn't happy with the service so I cancelled it the 9th of January.I got a confirmation of the cancellation. But today, I wanted to verify that it was really the case so I went back to my Adobe Stock. I had still 3 free pictures while after my cancellation it was said my subscription would end immediately. So I tried to download one picture and it worked and went down to 2 free pictures.How can I make sure that my subscription is well cancelled and that I won't be charge at the end of the month ?Thanks,Kind RegardsJérémy Smeets

Why am I paying ALLOT for adobe stock when allot of the stuff does not work in photoshop.I bought this image Gold glitter particles of magic glittering stardust - Buy this stock vector and explore similar vectors at Adobe Stock |… and It downloads to a small blurred images not at all what its supposed to be. I don't own illustrator and will not purchase it just to use adobe stock.