Questions

For the past 2 days or so, the Adobe Stock search in InDesign & Photoshop has been showing broken thumbnail images as below when doing a search:So I search for the word 'gardening' and instead of Adobe Stock images, I get the above.These images can still be placed, so when I drag them into InDesign, the images show up.Any images purchased also show the 'blue tick' as above.If I purchase the image through the web interface and add it to a CC library, it shows up normally (2nd image in the pallet below), however if I download or purchase through the CC library pallet it doesn't (1st image in the pallet below):Setup:iMac 27" late 2013, running Yosemite.2017 Adobe Creative Cloud apps, all up to date.Troubleshooting:Restart Mac, sign out and back in to Adobe account through Creative Cloud control panel, still get the same.This is the same on multiple Mac's, although some are showing a couple of images in the search, some don't. Doesn't seem to be the same on each Mac, but all are showin

I have signed up for the free trial period and it says 10 images under available, but it tries to charge me still for an image. Can you help me with that? I purchased an image thinking that it would just subtract from one of my free 10, but it did not. It still says I have 10. Your help would be appreciated.

Cannot find anywhere to cancel the Adobe Stock subscription.  I didn't sign up for a monthly subscription.  They have obviously tricked me into this and now I can't get out!  Any help would be appreciated.

I keep getting emails from Adobe saying they won't refund something unless I reply to my private message - but God if I can find the private message inbox on this site. Does anyone know where this highly guarded secret is kept? lol

I have a 10 asset plan, but as I have been watching it get billed, the new credits are simply not showing up? Can someone please look at my account and let me know what is going on? Thanks!

Hi I have a question about using Adobe Stock images for a facebook Banner for a Client, Can i use them on facebook banners.

How is it possible to personalize a logo. For example FILE NO .: 83850410. This is a vector graphic. Is it possible to change the text (the font) to my needs?Thank you in advance

@Hello all together!Selected Photos from Adobe stock are suddenly deleted in my computer. Did someone have this problem too?Does Adobe make that as an automatism??And no one is answering at the telephone support in Germany.  😞Thanks for your comment.Bernd GrossmannBrackenheim, Germany

I registered Adobe stock plan with free one-month trial version at Jan 15. But I didn't use anything at all, and I even don't want to continue with my license. I would like to undescribe my license. so I've followed the manual with it,(https://helpx.adobe.com/kr/stock/kb/cancel-membership-subscription-stock.html)but I cannot see the "cancel plan" from my page.only i can see is the There is an issue with your payment details.HOW I CAN CANCEL the subscription with my adobe stock plan?  please cancel my adobe stock subscription. Thank you.

Dear Team from Adobe,I am somehow upset regarding the way adobe teats customers.I just needed 6 small pictures. Like in the past I went to foltolia.com. This time I was forwarded to Adobe stock. Like before, I had to buy credits.The differece is, that  I was charged with 40 € for 5 credits and no choosing of size/resolution. One pics is about 17 MB!I searched for special pix.Second time, I saw, "redirect to fotolia". Ok, same number, same credis, but 6 € minimum for 5 credits!  So 2 € instead of 10 € for the same pic.So the same company charges their customers with different prices? That is not nice. Please give me my money back and delete my account!RegardsOliver

Same here ..purchased 10 images and cannot find them on android or computer

Hello!We have a new employee who was accidentally licensing photos instead of saving the previews. We do not need any of these photos below and was wondering if we could delete and get credits back because there are so many. I apologize, we should have communicated this to her but now we know for next time!416362974200799048941407565253836625010866719891744608718248878285233601921786769508211995168068

Bonjour,J'ai une entreprise qui dispose de 6 compte Creative.J'avais un accès à Stock avec 10 images.Hier j'ai acheter une formule Stock a 40 images, sauf qu'aujourd'hui je ne vois rien.Comment est-ce possible?Le compte Master n'a pas ces 40 images et les 6 autres au compte non plus.Avez-vous une idée?MerciBonne journée.

Need help finding this picture please- I don't know the number.  Thanks!

Dear Twarita,The same thing just happened to me. I accidentally licensed image #79052551 when I didn't mean to.Would you be able to assist?Thank you kindly.Warm regards,Rose

Started today with credits, purchased image.Went to buy another image and now suddenly no credits.Where are my credits please Adobe?

We'd like to use images in a monthly journal publication, currently less than 500,000 copies. The publication is sold and also available by subscription online. Do we need to purchase individual extended licences for each item at £47.99?

I'm trying to answer a question on another forum—can one subscribe to Adobe Stock (annual or monthly) and if they don't have a CC subscription (and use it with CS6 apps)?Thanks,~Barb

I don't want to buy out the whole monthly package, just pay for one, single image? Is that possible at all?

I'm trying to find a photo of a city that was taken in the 90s.  Is there a way to check when the photo was taken?

I did the same thing and I am not going to even use that image. They should have a re-confirm download button:"Confirm Licence on this Image?"or something like that. That would be very helpful when searching through so many and bringing them into PS to see if it would work.

I had purchased the "Adobe Stock - 10 images a month" plan for $29.99 in October 2016 when I signed up for the Creative Cloud.In September 2017 I stopped the auto-payment on the Adobe Stock order. I had tons of extra credits (or licenses, not sure which you call it) that I didn't need to use right away. I was planning on reordering when the time came to get more credits.My license history says I have licensed 32 images, but today I have no access to the remaining credits/licenses I accumulated. They all seemed to have disappeared. By my math I should have about 100 remaining. Where did they go? Can I get them back or a refund, because at this point I have paid for them.Thank you for your help.

How do I find out if the current templates on Adobe Stock are compatible with my old version of Adobe InDesign (CS 5.5)?

Hello,I downloaded image id 128971834 today and found it to be too small and hence totally useless for me.  Please help, its very urgent!

I would also like to find a way to contact a contributor. I see that you all say several times that there is no way to contact them, but I would like to follow this thread in case that changes. Is there any way that Adobe can contact them and tell them that someone wants to reach out and give our contact information?