Questions

I would like to use a stock file template from Adobe. First attempt:In ID, asked to create new file, clicked on Print, selected document I want, selected preview, selected download....and nothing.Restarted, tried again, still nothing.Second attempt:Logged into my Adobe account, found file, synced with account and clicked on the button to open in ID. this opens a dialog box back in ID I see this in the CC Libraries window: I look this up and find this page:Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products Workarounds: 1 - relaunch CCLibrary processno change2- FirewallI don't see "Not Implemented" or "This page is not available" I see this: Upgrade RequiredWhat does this mean?3- host file setupAll good, as described4-proxy on Windows 10My Proxy server is not set up, it's offDo I need to turn it on and select "Don't use" or do I leave it OFF?THOUGHTS? Side note: trying to download this file:

I am struggling to find the photographers name - are they always listed?

Hi Sheena, can you check for me if I canceled my sub correctly? ADOBE STOCK /044-207-36ADOBE STOCK 044-207-3650, IEThanks

hello - i dont seem to be able to purchase a Adobe Stock plan from the UK. The form only allows USA address. Has someone else encountered and solved the same problem? Thank you

Hi Berverley,I think i'm one more with this issue. I can't cancel my subscription to adobe stock because after i click on "manage plan" notthing ever appear. I'm still in my trial month and i alredady block the payment from my paypal by safety.  Like i don't want to wait and see if the payment it's reject or not, could you cancel my subsciption properly pleaseThanks for your help

Hi, I would like to cancel my free stock trial & years subscription.When I go to manage my plan, I get a blank screen. Are you able to cancel my subscription for me?

Bonjour, à tous, j’ouvre cette question qui existait sur Fotolia et que je n’ai pas retrouvé sur ce forum... Ça peut être intéressant de comparer ses impressions sur le matériel employé...

I bought an image a while back and have used it before but couldn't find it on my computer so I went back to download it on AS again.  But now it downloads very tiny and the resolution is low (and it is not in preview mode where the AS icon is overlaid).  I have noticed that it's category says Internet now though. Am I doing something wrong?  I have tried downloading to computer, opening in Illustrator but noting seems to work.  Have I purchased a file that is now a low resolution file?  I thought all files on AS (especially vector files) were high resolution images.  I'm quite pissed right now.    Circle geometric abstract background - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock Circle geometric abstract background - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock Thanks in advance for anyone who can help!

I paid for a thing I don't remember what it was but I canceled it and I can't get refund but I never used it I was wondering how I could get a refund, I mean it's 30 bucks but still I never used it so it triggers me a little. ( i think it was adobe stock )

I had about 18 images in my account to download. I went to pick images today and it is showing no downloads available. I understand credits expire after a year but I haven't had this email address for a year so how could my credits have expired?

Hi there,I am working with adobe premier pro and I recently purchased a video template. I am working with a larger organization and when they installed the Adobe Cloud System on my computer, they did not install the libraries. Do I need to have access to this to view the stock template I purchased? I can see the file is saved to my drive, but it will not open in Premier Pro. Is there another option to use this? If I do require libraries, is there a cost to have this installed? Or only when we make purchases?Thank you

I do not use much the Adobe Stock and it is so much complicated to cancel the account.    I did cancel but still ask for me to pay over $130.  Additionally I already paid last two months even I do not use it.Please help me to ensure cancel my account without paying rest of amount and refund my money back.Thank you in advance!

I cancelled by annual subscripton but I still have 58 unredeemed photos which I already paid for. I was told I have until the end of the month to be on the account. But I'm assuming I'll still be able to get my photos after this date as I already PAID FOR THEM!! Please tell me I am correct in thinking this because I paid for 58 pics which I still haven't chosen/downloaded. thanks.

I want to end my suscription but it seems impossible

Good day! My name is Alex, I'm working in russian branding agecy. The thing is that most of our clients need the trade and invoicing in local curreny. Also they can't work with non residents because of US sanctions. Could you please answer is there any opportunity to solve this issue with documents workflow in Russia?

yesterday, I canceled the subscription in accordance with the instructions because it was free month and here comes today to pay unpaid because I canceled subscriptions

Hi, my renewal payment wasn't authorized, but they still send me emails saying that I have to pay. I remember cancelling the account and now I don't  have the option to do it. I tired communicating with them, but the page doesn't direct me to a phone number. What can I do ?

I have tried to chat with Adobe several times now but it immediately disconnects me. Can anyone tell me if I cannot get premium pictures just because it’s a trial? Or is this how Adobe Stock works?

I am a college student, and a Photoshop suscriber. I signed up for a free 1 month Adobe Stock Image trial. It stated that the customer may cancel within 1 month free of charge. After using my 10 free images, I 'cancelled' the subscription. 2 months later, I have discovered that I have been charged $30 dollars a month for this service, which I was no longer using. When I immediately attempted to cancel, I was told that I would be charge $150+ to cancel. I do not know why my cancellation was not processed within the first month, and I am extremely frustrated with this service. When I contacted customer service through the "chat" option (the phone service is not available on Sunday), I was repeatedly offered 3 additional months of the service "free of charge" before eventually being told I would be charged to cancel. I was not sent any emails notifying me that I was being charged for the service monthly. Considering cancelling my entire Adobe account and moving to another service- this of

I also get an error message saying I have to purchase photoshop to edit the image, is this true? I thought I could edit adobe stock purchases in illustrator...This is the message:"To edit this item, please install Photoshop on your computer. If you were trying to place the item, you can do so by dragging it into an open document."When I place the item, it doesn't let me see layers. I am able to greyscale it, but I want to change the size of the tower on the right...Here is a link to the illustration from adobe stock:Adobe Creative Cloud Would be grateful for any help.

I cancelled my adobe stock plan and membership immediately after purchasing it. But apparently it didn't go through or something happened. Becausethe didn't send me an cancellation email and when I tried doing it again the option "cancel" doesn't appear. I've been trying to cancel my account for weeks now, because your are trying to charge me for something that I don't use. Still the option "cancel" doesn't appear. And you're still sending me emails that I have to pay. How can you guys help me with this? Thank you and have a nice day!

Hi,I accidentally bought the $88 extended license for a photo when I thought I was buying the photo individually (which is around $3). I'm sourcing photos for a nonprofit, and I don't have a steady income, so I'm looking for a way to return the extended license that will be only used for one event.

I can't cancel my membership for stock, which I did not intend to keep. Help

Do I have to cancel this free license Stock Foto or goes this automatically ? Because I DO NOT want this license automatically!THANKS FOR REPLY

I have purchased videos on Stock adobe and don't know how to download them to my computer for use. I am trying to have them available on my desktop to place in new website I am creating