Questions

I have the same problem. I had 80 images a week ago, I'm finally ready to download them and I have no access to download images. I wasn't the "paid" for images could expire nor was notified that they would disappear. I feel ripped off paying $30/momth for nothing. I need my image credits back asap. This is really slowing down my project.

Hi, I have a problem with automatic renewable plan which take a money from my acount in start of this new year. I do not know about this plan and about this automatic take money. Adobe did not inform me about it, they did not ask me about consent on renewable plan. I did not create any plan, I want return my money which adobe take from my bank acount. Email Address removed by Moderator.

Hi, I am looking for a picture, but it show only AI format. I would like to know if there's a filter for PNG or JPEG photo format.

I have a client I've been using Adobe Stock for who now wants to open their own account (which I would have access to for the work I do for them).  This is fine with me, since I haven't been marking up my stock purchases for them, but passing them on more or less at cost, so all it means is less paperwork for me.The potential problem is, I've got a huge library of images (over 100) that I've assembled on their behalf.  Is there a way I can transfer a library from one account to another?

Hi, I would like to delete my account for Adobe Stock as well as Creative Cloud. My daughter has created these accounts without my knowledge as she gained access to my mobile phone. Please help. I read all about it and I do not want to pay any money!

I have unexplained charges from Adobe Stock with the code 044-207-3650 and I have no idea where they came from?! The phone numbers to contact Adobe are available and other the FAQ's don't help! If you could please contact me as soon as possible please so I can understand where these charges are from. Thank you

The plan that I'm on has 10 images per month that I get. I currently have  111 Images in the little blue box on Adobe Stock. What happens when I cancel my monthly subscription for Adobe Stock? Do I keep the credits or do they go away?                                                                                           111                                     &nbsp

I would like to continue with my plan subscription but i need it to be in another Adobe account, how can i transfer it?

Hi,I've licensed a template from Adobe Stock, but when opening the file in Illustrator, I get this error message, "Can't place the illustration. Could not read the TIFF preview". When I open in InDesign, not all the vectors show up. How can I rectify this?The Adobe Stock number is #172838629Thanks in advance,Phoebie

Almost 8 months of charges and unsure who ordered it. Regardless, we now would like to use it but unable to assign it to any of the members.

Hi dear KanikasYou kindly helped me a while ago and recovered many credits that i had left from Dollar image (or whatever the name was). Will you please check how long do i have to spend the credits that i have left before they disappear again? Thank you​​PS: I would like to have more time to use it if possible. Kind regards

Hello,I want to cancel membership in adobe stock but I don't have the option: manage plan, switch the plan etc ...I didn't use the account, I didn't download any paid photos at the time. Please, cancel the invoice issued to me and help cancel my account so that I will not be charged again.

I have a subscription, which I have discovered does not cover "premium" photos. I really want this particular "premium" photo, but it runs at $499.99, which is far beyond what I can afford. However, I'm confused about how credit packs works. Can I purchase this premium photo with credits? When I click the "pricing" tab, it leads me to believe I can pay $49.99 for one credit, which is enough to buy this premium photo(?). If this is true, how come premium photos don't display the cost in credits?

Which license do i need to print a stockphoto and sell that printed photo on the market?If i need the extended license, 63,99, and i print 100 of them, it is 0,6399 costs per print plus the actual printing cost, that is too high.

Dobrý den,na začátku tohoto měsíce jsem zaplatil za Vaše služby. S přítelkyní se nám povedlo zužitkovat nějak obrázky, které jsme si předplatili. Nyní už dál bych nerad zde pokračoval. Jen bohužel nevím jak. Prozkoumával jsem na svém účtu, zda není i možnost zrušení nebo odpojení od účtu PayPal. Hledal jsem zde a i různě na internetu. Nikde jsem nenašel požadovanou odpověď, která by byla přesně k mému případu. Existuje nějaká možnost službu na zrušení předplatného?  Nebo bych i raději tedy celý účet deaktivoval nebo lépe celý zrušil. Prosím, pomozte mi nějak. Budu moc Vám zavázaný. Nějaké drobnosti můžete vidět na mých snímcích.

Good afternoon, I have a question regarding the subscription for the 40 files (at 79,99€/month)They say you can cancel your subscription during the first month for free - but can you download files anyway if you cancel your subsicrption ? How does it work ?Thanks

I'm wondering if it is at all possible to buy the trademark of an image? I have a customer that would like an image from Adobe Stock to be the face of his company but he's worried that too many people will end up with the same image.

FAQ: What are Credit packs?Credit packs let you purchase assets on Adobe Stock in a flexible and cost-effective way. Credit packs are similar to buying tokens at an arcade: you save money by buying a stack of tokens, and then different games cost different numbers of tokens. The validity for the purchased credits will be 1-year(exceptions Japan- validity for 6 months only).They’re universal; meaning that they can be applied toward the purchase of any content on Adobe Stock, including standard assets. However, if you’re mostly interested in standard images, standard templates, or standard 3D assets, a subscription is recommended since it provides you substantial cost savings. You can have both credit packs and a subscription, or either of the two.Standard images, 3D, and templates are 1 credit eachOne Premium image is of 5 creditsOne HD video is of 8 creditsOne 4k video is of 20 credits.Explore Credit packs:With a pack of 5 credits you get: One premium image or you can also purchase sta

Hello, a few months ago I had canceled a purchase in Adobestock because of a costumer of mine had canceled my services too.I paid the cancelation, but I have returned with the job and I need to re-validate my accout. I would like to know how to do that.Thanks.

I use stock for a while. I have many clients and with them Libraries. Now I recently asked support to have my CC team be removed due to the fact I aint no team but a single user. In addition I was billed 9,99 per license instead of the discounted price. I now think I understand the way Adobe stock was assigned due to my CC + stock for teams license a representative configuered in the past. I wonder upon their recent account removal, my purchased licenses ware removed too but that should not happen.How to proceed?

I like other’s on this forum have tried for months to cancel my adobe stock subscription. The cancel button on my adobe stock account is mysteriously missing for months. i have contacted customer support on various occasions to request my adobe stock subscription Be canceled but my chat ubruptly ends with no warning and no solution. This is incredibly frustrating. i have waited and waited for a representative only to be hung up on. You are stealing peoples money if you refuse to let them cancel a subscription and continue to draft money out their account! I was horrified to see that others have had this same problem with  no solution. It’s a scam to not let people cancel their subscriptions. I have loyally paid for my creative suite for years, but am so disappointed in this I May cancel everything altogether, this is ridiculous Adobe.

I signed up to a free trial of Adobe Stock, since I just needed few images for my project. I had a plan to cancel this during first month and logged in to manage account and opened manage plan as instructed in online manual. Page was totally empty, so I mistakenly assumed that it is already cancelled and nothing to worry. I even refreshed a page multiple times. However, notice from my credit card company woke me up that Stock account is still active and 44 usd charge was posted. After few trials, I noticed that this problem was related to Firefox Quantum browser (default settings) and with Chrome everything works normally and cancel account option is easily available. I swiftly canceled my plan with Chrome but maybe too late?According to me, this is not a great way to create satisfied customers. Of course, stupid of me to expect that free trial would somehow cancel itself automatically to avoid unnecessary cost. Does anybody else had same kind of experience with Firefox?

Bonjour,Ce fichier a été refusé avec le motif "violation de la propriété intellectuelle", quelqu'un pourrait il me dire comment faire pour obtenir une autorisation, sachant qu'il s'agit d'une rame de tramway dans une rue de Genève ? Et aucun logo, aucune marque de visible ?

Hi! I tried downloading several images where it's indicated that they're available in ai and eps, but the eps never downloads, only the ai. How can I solve this without Adobe Illustrator (which I don't own a license to)?Thanks,Daniela

I cancelled my 10 images per month (yearly) subscription earlier this month. However in order to download the remaining images I had left on my account, Adobe had to restart my account. I have been calling and chatting to cancel the account (again). I have had no answer!! Now I have been charged an extra month and another yearly subscription! Please refund the charge made on December 27, 2017 and cancel my subscription for good.