Questions

Hi, I've notieced, that there is a lot of AI images. And when I'm looking for pictures in the field of medicine, anatomy, pictures made by AI pop up, which have nothing to do with reality. The prompt is written badly, carelessly, too general and you can see that the person who uploaded such images to stock has little experience in this matter. The prompt depends on the writer. Since these pictures do not reflect the actual anatomy, they show a deformed, untrue image, then they should be separated from the rest. AI should have its own filter in the search filters so that these images can be separated from more reliable and real ones.

Hello,I tried to sign up for a free trial, but Adobe wouldn't accept my Card.I am using a virtual card, could that be the reason why they did not accept it?Could that be the reason, that I do not have enough money on my account and they charge some money in order to verify if the card is legit?

Hello, I would like to use the free trial option and but I am unable to do so with my virtual or my real card.The error is payment could not be processed.I see Adobe charging my card for 0 cents and then nothing happens and it keeps giving me this error.There seems to be no way to communicate with them so I am posting it here. Thx in advance

Whlie I use -ai -generated in my search, A LOT of ai images slip through the cracks. This will serve as my reporting list thread. [Would be easier to to report a user's portfolio as I come across it.] While I have no problem with ai images, untagged AI images are disrupting workflow when I specifically want to weed them out. dreamyart: 100 pages of ai images not tagged as aiSearched "elderly happy black -ai" and got an image of messed up one eyed halloween pumpkins. rodrigo: about 16 pages of mistagged imagesSearched "elderly happy isolated -ai" and got a bunny wearing sunglasses... Karrrtinki: Several pages of ai generated portarats not taggedDefinately can see its ai generated by this nightmare lady. InputUX: untagged images and portrails of people with messed up limbs, clothing, extra fingersFor the most part I don't care about the dancing hedgehog (the dinos are messed up tho) but it all needs to be tagged correctly along with quality control. @Contributor1

Hi all, My first time posting for help here. I was looking at the image below in the Stock library yesterday (4/24/23) and was going to purchase a license for it, but I went back to check today and am seeing a 404 not found page. What happened to make it disappear from the search? How can I contact Adobe and still purchase the license? The URL it was at is below in case I can still access the image and purchase the license. https://stock.adobe.com/images/digital-painting-of-a-lonely-wooden-fishing-boat-lost-at-sea-in-storm-isolated-boat-with-strong-large-waves-surrounding-it-in-a-seascape-artwork-harsh-nature-and-stormy-ocean-with-an-empty-boat/545183399?as_campaign=ftmigration2&as_channel=dpcft&as_campclass=brand&as_source=ft_web&as_camptype=acquisition&as_audience=users&as_content=closure_asset-detail-page) Any advice or help would be greatly appreciated!

Hi all,just wondering : Lately, any image (and I mean ANY image) I choose, I get a license fee for 69€ instead of the regular 1 credit. Is this normal?How come I don't have any possibility to get images for one credit like it's almost always been?Am I so unlucky, I only choose the expensive ones? or rather, do I have such good taste that I only choose the good ones?OR does the system notice my recurrent credit purchases and actually try to force me into a monthlee fee program?

The number of images I encountered recently that looked like they were from cheap stock photo sites was alarming. I started noticing this months ago; my gut feeling was that Adobe had bought a small stock photo company and migrated their photos over, but that really ends up devaluing Adobe’s reputation. There are more and more of these bad assets in your library and it’s forcing me to reconsider my Adobe Stock subscription. Some were so bad, I find it hard to fathom how they got through reviewers. If I want quality fonts, I know I can confidently turn to Adobe Fonts. I can’t say the same lately for Adobe Stock.

Hello allI have a subscription where I can download 10 images per month. (Einzelperson). Since I don't use all of them, I would like to make sure if I can use them for my employer (social media, flyers)? thank you very much for the answers.

I was looking for a customer service email without luck so I'm posting this here.I was doing a search for "older gay couple" and was alarmed by a large majority of the images that result from the search. Example after example of images tagged "AI Generated" in the title, which I appreciate, featuring 2 people that look like SIBLINGS. They are deeply offensive as there are more than enough anti-lgbtq+ messaging that goes around and now these give an incestuous vibe to them. I am horrified. Is anyone actually reviewing these AI Generated images for content and not just pixel count? Adobe Content Team, we need you to do better. Please correct this. If you need examples I'll be happy to provide some links. I suspect the contributors that submit these are probably not in the LGBTQ+ community.

As a preface, I do not ever want to use AI art. Too many times I'll see an image that looks good at the low-resolution preview, only to discover that (after licensing) at high resolution it bears the obvious signs of generative AI. The waters of Adobe Stock have been utterly polluted by this trend. There are "artists" on Twitter bragging about uploading hundreds of images a month and how much money they are making. This has done nothing but skew search results and create more nonsense to wade through. I've added -AI on the search bar but this doesn't filter the incorrectly tagged results. At the very least, add a "mark as AI" button to images so registered users can flag incorrectly tagged content.

Hello, Without realizing it, I licensed image #145415145, eating up 67 credits! I wish to unlicense this image and choose another within the standard licensing.  Is it possible? Any help would be much appreciated.

Oi, Comprei uma licença estendida de uma foto com a intenção de usar em um filme longa metragem com uso comercial. Recebi a fatura, mas preciso apresentar a licença de uso específica da foto que comprei. Onde encontro? obrigado,

I'm not going to get into the plolitical discussion as to *why* you left Twitter, but I'm sure I'm going to post here and this issue won't even be seen before I've moved on to another service to find the images I need.  Of course, these things only happen on deadlines. Your site at stock.adobe.com has been down all morning and I'm getting the following errors:All morning: "upstream connect error or disconnect/reset before headers. reset reason: connection termination"Now: "no healthy upstream"

upstream connect error or disconnect/reset before headers. reset reason: connection termination   

I was using Adobe Stock for the first time and when I was looking at the library I accidentally licensed some files I didn't realize would become licensed immediately and use up credits. I had thought I could go back and didn't realize they immediately license when you cclick into it.Is there a way to undo this? And is it possible to recover the credits that got spent accidentally to use them toward files I do want to license?  These are the files I accidentally used the credits on:#537597162#574932947#572475499 #569571447 #499145230#574260856#540310738 These are the images I actually want to license:https://stock.adobe.com/templates/arranged-phone-mockup/427701060https://stock.adobe.com/templates/smartphone-with-social-media-post-layouts-screen-mockup/522112858https://stock.adobe.com/templates/app-ui-screens-presentation-mockup/558159960https://stock.adobe.com/templates/elegant-a4-letterhead-and-folder-branding-mockup/512387589https://stock.adobe.com/templates

Hi, I have also just accidentially licenced an image. I clicked on the 'License' button, thinking it would give me details of the image and license, I didn't expect it to license the image imediately, I find this very misleading, a confirmation second click should be present here, I can see on the forum that this happens a lot! The image is #587435275 I have not downloaded it or used it. Please advise how I can remove the lisense as I don't need this image. Thanks, John

This is just one of countless examples of assets proporting to be isolated, transparent, or market themselves as having a clipping path included. This is mild annoyance stuff as a one-off, but this happens constantly. I don't have time in my workflow to isolate these things myself *AND* spend 30 minutes to an hour explaining to a chatbot CSR why they need to credit my org for the asset.Are there humans reviewing these things before they're put up for sale or are we at the mercy of some kind of (obviously not so great at this) AI?

I accidentally purchased Adobe Stock subscription because it automatically purchase after my free trial end.When I noticed the charges later, I tried to cancelled and requested a refund but i can't find the option, so is this plausible to get my money back seen i've paid $360 and I didn't use any assets even during the free trial. Hope someone can help

Hello, I have purchased a credit pack of 5 credits. I have used 2 credits. I have 3 remaining credits. When I try and license an image using a credit, I receive an error message saying that I don't have any remaining credit packs. Please help.   [moderator cured the topics]

Hi to all, I face a problem the last months. I had cancelled my plan in last November 2022 because I stopped using it, I payed the cancellation fee and after that I was still charged for this plan every month. I realized thi issue a few days ago, I recancelled the plan and I am still being charged the same plan. As a results I have payed a lot of money without any reason. Does anybody know which is the best and efficient way to communicate with the customer service in order to find a solution to my problem and if there is possibility to receive any refunding of these money I have payed so far?

Hi,I've been trying for weeks to cancel auto renewal of my annual subscription. Unfortunately I yet haven't been able to click to manage payments and billings because anytime I did so, it showed error massage saying "Something went wrong, try again". I still haven't been able to get there and now I found out that my annual subscription auto renewed and even that I am within 14 days period of first payment I'm not able to cancel subscription without fee. And more to that when trying to click "Contact Us" it just do nothing. Can someone please help me? I literaly feel like getting scammed by one of the biggest enterprise in world because I wasn't able to cancel auto renewal on their broken website.Thank you

I am a student and am subscribed to the EDU plan for Adobe Creative Cloud. It's my second year using the service so I'm paying the second-year rate which is slightly more expensive. However it also seems that for the past 3 months I have been subscribed to Adobe Stock by mistake, and have been paying every month until a billing error occurred this month. I don't even use the service. I cannot afford to continue paying for the whole rest of the year, as I am already struggling with finances as a college student abroad without scholarship. I understand that it may have been a mistake in my part, but as a loyal Adobe customer, is there something that can be done?  

Hi. I just downloaded a stock vector (two people talking) and opened it to find a completely different graphic (stylised lion's head). The stock numbers are the same, so the file seems to have been swapped out at some point. How can I report this to Adobe so they can fix the error?

I'd like to use some editorial use photos in a tiktok video I am producing. The license terms are very confusing as to how I am supposed to provide credit. Which of these are acceptable ways to provide credit: Can I add the credit line for each photo in my video description? Is that OK?Can I add a written credit to each picture I show while on-screen? Is that OK?Can I add a brief (0.5 seconds or less) text overlay at the end of the video, which has the credits for all of the images I used? Is that OK? Which should I use? I am disappointed that no discussion around how to use them for mobile videos is included in the licensing terms.

Hi, I accidentally licensed 2 stock images I don't want and would like the credits returned if possible (for 68130428 and 574535839).  As others have mentioned in this forum, I think a confirmation screen to use credits would help clarify this issue.  Thank you!