Questions

I received an Adobe Illustrator material that I need to upload in Adobe Express and work on it. The font used is customized, but I have it already uploaded in Adobe Express. Still the fonts are not being recognized and the text shows strange characters . Any way I can fix it? I could rewrite again in the material, but the design get slightly broken. 

This is a new brand that has been shared with me. I’m listed as an Editor. But then when I go to use any of the Graphics or Logos, I can’t see the images available. They’re visible on the other person’s side. I’ve logged out of Adobe entirely, logged back in, checked apps for updates, etc. This is the only brand it’s happened to. You can see that even when I try to add the logo/graphic, it has an error saying it can’t be applied?  

Hi everyone,I want to create professional promotional flyers and marketing graphics for Si Australian Website. I'm looking for advice on which Adobe tool would be the best option for this.I’m open to using a free tool or a paid Adobe plan, depending on which offers the best value and features for creating high-quality flyers.Could you please recommend:Which Adobe tool is best for designing professional flyers? Is Adobe Express enough, or should I use Photoshop or Illustrator? Which Adobe paid plan would be the most suitable and cost-effective for my needs?I mainly want something easy to use but capable of producing professional-quality designs.Thanks in advance for your recommendations!

The bulk create feature does not work, it specifically does not go past the page where you upload it. I can not get to “next”  

My account shows different persons name

I am a user of Adobe Express from Tamil Nadu, India, and I create content for my professional Astrology channel.I highly appreciate the "Animate from Audio" feature. However, in the current character list, there are no characters suited for traditional spiritual or astrology-based programs, which have a massive audience worldwide.Please consider adding 2 or 3 general Astrology / Traditional Indian avatars to your standard character library. This would be incredibly helpful for creators who produce astrology and cultural content daily.Thank you for listening to creator feedback.Warm regards, Ramesh

When using templates in Adobe Express the image needs to be moved or resized within the frame, and it will let me make it bigger but not smaller, and the image keeps almost reverting back to the position it was previously in when moved like it’s magentised back. eg if I drag it to the left using the mouse it just swings back to what it was before i moved it. I can move things only using the arrows, but this doesn’t help cos I can’t make items smaller to fit the crop box. I have a video clearly showing this but can’t seem to upload.

When I export and images that have the background removed as a PDF, it defaults back to the original image with the background. This doesn't happen if I download the file as a PNG. However, I need to be able to download my carousel images as a PDF to upload as a document on LinkedIn. So for every image that gets messed up i have to replace each individual page on Acrobat afterwards.

Dear all,I repeatedly experience problems when downloading Adobe Express projects as MP4 files. So far, I have narrowed the issue down to projects that contain Adobe assets such as photos or design elements.I have an active, paid Creative Cloud Pro subscription. In Adobe Express, the relevant assets display the Premium icon, and the tooltip states: “Du hast vollen Premium-Zugriff.”Nevertheless, when I try to download a project containing one of these assets, the export fails at approximately 90% with the generic error message:“Herunterladen fehlgeschlagen – Sorry, da hat etwas nicht geklappt. Versuche, die Datei erneut herunterzuladen oder erneut zu veröffentlichen.” The browser console shows the following warning:“Error downloading as MP4 StockLicensingErrorError: Unable to license stock content. Stock assets with IDs 365356752 require a Creative Cloud paid plan.” I assume that this licensing error is causing the MP4 export to fail. However, I do not understand why it occurs, as I hav

Hi everyone,I am working on a project using Adobe Express, and I'm facing an issue with image quality after editing and exporting the final design. The visuals look clear inside Adobe Express during editing, but once exported, the image appears slightly pixelated or lower in resolution.I have already tried:Exporting in both PNG and JPG formatsUsing high-quality download settingsChecking internet speed (since it's an online editor)Re-uploading the image in higher resolution before editingDespite that, there’s still a noticeable drop in quality, especially when using the design on larger screens and social media platforms.Is there any recommended export setting or step to maintain original resolution quality? Also, does resizing images inside Adobe Express affect the final clarity?Any guidance or best practices would be appreciated.Website link for reference (if needed).

As of this week my Background remover stopped working and keeps indicate an error message “failed to load asset try to reload again”. I reached out to Customer Support on three occasions and they were less than worthless due to the “did you clear cache”  over and over again attempt. Is anyone else experiencing this issue? How can this be fixed? I am not paying Adobe just to be friends, I am at a work stoppage due to this error. Please can we get a fix? 

I am confused by Clip Maker. When I upload a long form video, Clip Maker says I can close Clip Maker and will be notified when clips are ready. I do not always get a notification.Today, I got a notification for only 1 of 3 videos that I uploaded. When I clicked the notification, it opened the clips for me to review. I tried downloading the first clip and got an error message that the download failed. That kicked me out of the clips review screen. Now I cannot figure out how to navigate back to that page. Under the notification bell, there are no notifications anymore.Checking under my stuff, I see the long form clips that I uploaded but cannot find any clips.Where to generated clips go?

I am missing multiple hockey programs and a senior night program within Adobe Express.  They do not appear in Creative Cloud. The folder I had created for them is there, but nothing within. How can I get them back?

I spent more than a week creating a liquid syllabus in Express, and now I cannot create a link to share it with my students because Adobe says it isn't able to “license some content.” How do I determine which content is causing the problem?My syllabus is full of images, so I am going to have to recreate it (at the very last minute) in Canva. I am frustrated beyond measure.I have the premium account.

My generative credits are over itseems and its asking to request for unlimited, when i am trying to request, it isnt taking it.

Issue summary: I will try to create a photo collage using often 3 to 9 photos, but the collage feature will only put one of the selected photos on and does this repeatedly Product & version: Adobe Express mobile app Platform: iOS Steps to reproduce: Click “collage” option, select photos Expected result: it should create a collage using each of the photos that I’ve selected Actual result: It takes a long time to load and will only put one photo and does this REPEATEDLY to the point where I eventually give up Attachments (optional, but VERY helpful): Screenshots, videos, or sample files Making collages used to be SO simple and easy. I use it to photo journal and have for years. It now takes 2 to 3 times longer, if not more, to create one single collage. This makes me want to find other apps to use. 

I have an issue with the audio it plays 4 seconds delayed, I thought it was only a bug on the app however when i download the video the music is still delayed by 4 seconds. 

I have several Adobe Express projects with several different pages. The project works since months and now it isnt any more. I created a new one months ago with 14 sub pages. Since 2 days this project is not loading any more. It freezes as soon as the express web page is there but i cant edit the page or select other pages. The menu is working but only clicking through the menu. Selcting things which interacts with the page is not working. Also restoring older versions is not helping Using Edge or Firefox is no difference, same behaviourPower Cycle, refreshing, selecting other pages is not bringing successThe project is very important, PLEASE HELP

when I try to login - it doesn’t recognize my account email.  I tried every email I had, but, it is saved in my log ins, so, I know I have the right one.  It forced me to create a new account.  I paid for software.  Now I have no access to my software or my saved projects.  Anyone else having this issue?  I emptied all cache, I restarted computer - I have done everything I can find on line as a possible solve.

When Resizing a file, Why am I being asked to pay, I have a paid account?

Hi all, I am trying to import some videos to play around with editing in Adobe Express, and each time I upload one, it says it is unable to process it and to try again later. The videos are 4K MP4. If I just link them together, I can download something that looks just fine, but actually playing it in real time does not work, as it is incredibly choppy and blurry. So it makes editing untenable to trim/clip the edges of the clips, as I can’t see how that affects it. What could cause Express not to be able to process the video?

Hey everyone, how's it going? I'm having an issue exporting an MP4 video in Adobe Express. This is the video quality in my browser. And this is the exported video in 4K. The export process significantly lowers the resolution of the PNG image of my face in the left corner. I tried to change the resolution to a way higher aspect ratio, but it didn't work.What could be going on here?I wonder if it has anything to do with the Background Removal tool (I used it on this image)

Mon compte Adobe est lié à une adresse mail étudiante et à un compte étudiant (gratuit lors des études), j’ai utilisé ce compte pour créer des modèles, modèles de marque et des visuels alors que le compte était actif. je n’ai pas effectué la migration de ces visuels sur un autre compte adobe avant le terme de la licence étudiante et je ne peux donc plus accéder à ces fichiers, comment les récupérer, les envoyer à un autre compte adobe pour pouvoir m’en servir depuis ce nouveau compte même si l’ancien n’est plus actif ?

When you upload a file to the Adobe Free AI Enhancer, it is impossible to fully delete the file that you uploaded.Once you upload the file, delete your project and then delete the file you uploaded, it does not go to the files > deleted folder like it should.I checked absolutely everywhere I can’t find the file no matter what yet it still takes up storage space so it clearly is on the Adobe’s servers. I checked mobile, firefly and every other possible location where there would be a deleted folder and it’s not there. I tested this behavior with another account and it does the same thing. Is there a deleted folder location I’m not aware of or is this truly a bug? I want to permanently delete a file I uploaded but I can’t. 

I need to produce an A4 24-page booklet each month for a car club, variable text and photos full colour. How do I set this up and how do I import material? New user, no real knowledge of Adobe, formerly used a designer who insisted on Quark but he's now retired. I really need a template I can fill each month with new material.