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Participant
March 15, 2023
Question

Change E-sign sender name to company name - Don't want to see "(last name) household" as sender

  • March 15, 2023
  • 3 replies
  • 2621 views

When sending a document to be signed via e-sign, the sender info has "(my last name) household" as the sender.  How do I change this to my company's name? 

    This topic has been closed for replies.

    3 replies

    Participant
    August 14, 2024

    I had a similar issue. If you go to menu, preferences and identity, you should be able to enter what information you would like it to say.

    Meenakshi Negi
    Community Manager
    Community Manager
    December 1, 2024

    Hi Mckenzie29787646xr3h,

     

    Thank you for reaching out.

     

    Please let us know if you are still experiencing issues with changing the name. If you get any error messages, share the screenshot with us.

     

    Let us know if the issue has been resolved.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Community Manager
    March 20, 2023

    Hi AshleyP123,

     

    Thank you for reaching out.

     

    If you wish to change the name that appears as the sender, you must change the profile name on your Adobe account.

    Please refer to the information on the following help page: https://helpx.adobe.com/sign/kb/change-adobe-sign-profile-name-for-adobe-id.html.

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    jane-e
    Community Expert
    Community Expert
    March 15, 2023

    @AshleyP123 

     

    I've moved your post from Using the Community (for questions about the forums) to Adobe Acrobat Sign for you.

     

    Jane

     

    Participant
    March 15, 2023

    whoops! thanks!