Questions

Has anyone used the User Sync tool to automate the user management process in Adobe Sign?How does it work? Does it add all the users in the active directory to Adobe Sign? Does it simplify the process of adding and removing of users? I really appreciate it if you can share your experience. 

Is there a way when you ask for a signature to say the person name? The reason why I ask is because we are running into problems when we get a companies email and the wrong person signs it.

I am aware that a document which has been signed cannot have any of the field values changed if they were filed out before signature. I am hoping for creative solutions. We have a form which needs to be filled and signed by the recipient. However, as is common in back-office protocols, we need to include some "HR Only" fields to be completed after signature by the HR team. Other than including the HR team as a second participant on the form, is there a way to include secondary fields that can be filled out after document signature by anyone? Is there some sort of overlay layer or anything anyone else is familiar with to meet this need? Thanks!

devo inviare uno stesso documento per la firma a più soggetti. tuttavia ogni soggetto mi deve rimandare lo stesso documento firmato signolarmente. Utilizzando la funzione di adobe riesco a mandare un documento a più soggetti ma ognuno di loro firma lo stesso documento che mi torna indietro il documento orignale  con "n" firme. io ho la necessità di avere indietro "n" documenti ognuno con una sola firma grazie

Dear,I'm faced with an error in uploading an image when try to fill a form in Adobe Singn. Nothing happens when tapping on "tap to upload inline image" option. All other fields are done.(I'm using a Samsung M 21 phone)Please help me 

I created a document to be sent out for signatures. I sent it out to 4 people to sign. Seems only 1 person got it. Do the other signers not get the document until the first person signed it and then it goes to the next person and so on? If not, how can I change this so everyone gets the document at once to review? 

We have a Power Automate flow that runs and post-processes agreements after they are fully executed in Adobe Sign, which essentially boils down to saving them back into SharePoint in an appropriate location. For various reasons, it would be extremely useful for this workflow to be able to know which Adobe Sign group the sender of an agreement is in (since we want the behaviour of the workflow to change depending on the user's group).   The info that is passed to Power Automate in the trigger includes "senderEmail", but doesn't include any other information about the sender - specifically we want to know what that sender's group was.  There doesn't appear to be a "GetUserInfo" action that could fill this gap either. Can Adobe please consider adding in this group info into the data passed with this trigger, and/or add another action to query and return info about a given user that includes the group info?

I send out agreements for signature often. Several have blanks requesting the last signer to fill in the following:"This Agreement was made on the ____day of _________, 20__. " Several times I have requested the last signer to fill in these blanks with text. Every time, the Agreement has been completed and closed out by AdobeSign without the signer filling in these blanks. I thought Adobe prompted the signer to fill in the blanks requested starting at the top of the document and working down and then wasn't supposed to let the person "finish" signing off until all the areas they needed to fill in are done so? What am I missing? 

Is there a way to send a set of documents that you need signed by 2 or more people when between them there is only one email address?

how can i edit my e signature i have created in adoby?

Hello Adobe Sign  Support Team, Greetings for the day!This is regarding the Adobe sign process on files uploaded to SharePoint Online. When a file is sent for Signatures, the user will be providing his/her signature on the file. But before sending the signature the "Agreement Status" on the file would be "Out for Signature". And after the file is being signed, the signed file is supposed to be added into the "Signed Agreements" folder, which is not happening in our case. This issue remains till a user refresh the action of a file on the "Agreement Status" page. We are not able to get the signed file in the "Signed Agreements" folder automatically unless we reload the action of Agreement Status.Please find the attached screenshot for more information. Please help us on how to get the signed file automatically. 

Hi there - in my company we use Adobe to put together statements of work/engagement letters to send to our clients for work we complete with them. We have a standard template we use which has open fields which we complete before sending. We now want to use Adobe Sign to ask our clients to sign these engagement letters. However when I follow the steps to sign and send a test email, clients are asked to fill in any empty fields. (There are some fields which don't always need completing) and I would just need to ask clients to complete the signature field. Is there a way I can ensure Adobe Sign only asks clients to complete the signature field and not any of the blank fields.Thanks!

I want to know the difference between adobe e-signature for one user and one plus user.

Hi, I am trying to use Adobe sign and it's so difficult.  I can't find the templates  I have created from the App and on a browser https://documentcloud.adobe.com/ the sign tab just has a blank page. I have cleared the Cookies and Cache and it still doesn't work, I've tried different browsers and it doesn't work. It's not user friendly at all.  I can't even attach a screenshot as it comes up with an error.

Adobe sign gets the document from notes of a Dynamics 365 entity to send it to arecipient, our main issue now is how to generate that PDF file and send it automatically to Notes to allow Adobe gets it automatically. I am analysing an option with CRM addons which creates the document using Word Templates, I want to explore if you could have a workaround to manage this, if you can generate the document from a template, convert to PDF, save in notes or send to the recipient. Regards  

I have an enquiry for you. We have two types of subcontracts one for minor works and other for major ones, major has more fields to be signed. I have two questions here How can I create a copy of the current template in Adobe Sign portal How can I associate the template to be used by Adobe Sign from the agreement created in CRM? I do not see an option which allows me to select the right template to use.   Any clue or ideas will be welcome.

I have a webform set up, however whenever a repsonse to the webform is completed, the title of the completed document is the same (the name of the webform). I am hoping that there is a setting to include the agreement ID in the title of the completed document, so there is some differntiation when exported. Obviously the name can be changed manually, but it would be a time saver..

I have successfully routed and have recieved all required signatures.  The last person which is a "Form Filler" request a missing document that needs to be part of this contract.  What are the instructions to send a document after the fact without re-routing for signatures.

Hi, Since yesterday I am sending documents to be signed to a hotmail account. But the email is not being received in that account. It is not arriving even to spam box or something likethat. The receiver has configured his outlook account to receive messages from echosign and from my email, but it does not work. Anyone knows what to do?

Hi All, I am going to purchase Small Business edition Of Adobe Sign. If I purchase it, how many users in my organization can utilize it /  RegardsNiurkshitha 

Hello, i want to have the possibility to e-Sign documents via cloud signature on my mobile device.I saw online that I need to enable the digital signature option in the e-signing settings and "digital signatur" should sho up in Fill & Sign beside the handwritten signature and the initials.I activatet everything but I still don´t have the button. Does anyone know, what I did wrong? Thanks

Hello,I congratulate you for this community and I am delighted to use Adobe Sign every day.I tried to find my solution in the previous messages but without success.I'll tell you a simple problem and maybe you'll have a solution for me. I prepare my interactive forms directly in Adobe Indesign.For this, I use option boxes that must be repeated in several pages. For example :1 box Mister1 box Madam These 2 boxes are repeated on 6 pages.Unfortunately, even if I give them the same name, the boxes do not appear early and my clients are forced to repeat the operation on each page.Do you have a solution to facilitate this operation?Many thanks in advance

hi there, In my account for Adobe Sign, I would like to have all updates send to my mailbox ( from echosign@echosign.com about running files for signature ) also send to a 2nd mailbox in my company so my collegue can follow up the files as well.   Who can help me?   

Hi,I'm sending a document that contains the client's social security number and date of birth.I need the client to be able to see this information and then sign the document stating these items are correct.Is there a way that I can do this securely and not have the information seen by anyone except for me and the client?Thank you,John

I am trying to create efficiency for our company shooting documentaries. I am trying to figure out how to create a pdf that can be filled out an unlimited amount of times by different people just by going to a link to it. For example, if I am filming a documentary and I have a couple of dozen people in the background that I want to show their faces in the show and I want a release for can I have them just be texted a link to our general release for so the can fill it out and click submit and it will be sent to our email. I know if you send the form with an email address on adobe sign then the person can fill it out, but I do not want to have to do that on location and ask tons of people to give me email addresses so they can go open the email and fill it out.  I have found that if I send it to an email address, open the link, and then share that link to someone else they are able to fill out the pdf. but then once they do fill it out, the link is no longer active and I h