we have:verified the email address (multiple times - copy pasted it in browser and verified that it receives emails from us) tried to make an account on this specific email address. this was successful, but the agreement did not show up in the list of agreements send a reminder to the specific email address. This was not successful checked the spamfilter. it did not appear. Please advise us how to proceed.

Participant

Question

we have created an agreement with Adobe Sign (8 receptients in total), and at least 2 recepients have reported to have received the agreement for signature. One did not. The email address is 100% correct. How to resolve this?

we have:

verified the email address (multiple times - copy pasted it in browser and verified that it receives emails from us)
tried to make an account on this specific email address. this was successful, but the agreement did not show up in the list of agreements
send a reminder to the specific email address. This was not successful
checked the spamfilter. it did not appear.

Please advise us how to proceed.