My account has a validation status issue. You should Contact us.

Forum|Forum|4 years ago
October 4, 2021
2 replies
158 views

Good afternoon. I got a message in my account that my account has a problem with the verification status. Also, I cannot navigate to any sections of my account, including Downloaded Files, Analytics, Author Account. I worked hard and uploaded a lot of photos in a row. Help me please. How do I unblock my account? What should I do?

I wrote to technical support many times and filled out the form on the site. I have not received an answer from you.

Troubleshooting

This topic has been closed for replies.

Nancy OShea

Community Expert

Did you violate the Adobe Stock Contributor Terms of Agreement? See below, 4. Intellectual Property Rights:

https://www.adobe.com/content/dam/acom/en/legal/servicetou/Adobe_Stock_Contributor_Agreement-en_US-20160721_1200.pdf

Unfortunately, nobody here can help you with a dispute. We don't work for Adobe.

Nancy O'Shea— Product User & Community Expert

J E L

Community Expert

Hi @Bondar Ann I see you don't have a reply yet. Sorry to hear about the problems you are having with your account validation. Did you send an email directly to contributor-support@adobe.com with your account information? Be sure to check your spam or junk filters and add that email address to your safe list.

Please note this is the community user-to-user forum and we don't have any access to your account. Please let us know if you're still having problems.

B

Bondar AnnAuthor

Participant

I have sent several emails to the address - contributor-support@adobe.com

Unfortunately, I have not received an answer. I checked the spam folder too.

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