Questions

Hi everyone,I currently have 4,000 Premium credits in my Adobe account through my Creative Cloud plan. I’m thinking about adding a Firefly Pro subscription, which also comes with 4,000 credits.My question is:If I get Firefly Pro with its 4,000 credits, will those credits be added on top of my existing 4,000 Creative Cloud credits, or will the Firefly Pro credits replace/cancel the credits I already have from my Creative Cloud plan? 

Hello,I have already asked this question once, but the post does not seem to be available at the moment following the migration of the community server. The image above was created in Firefly with the symbol ‘Fi’ and the note ‘Commercially safe’.The image below is the same image, but with a background enhanced in Firefly. It contains the ‘Cr’ symbol, but NOT the ‘Commercially safe’ label.What is the difference?Can I use images from Firefly that only have the ‘CR’ symbol for commercial purposes?Kind regards  

The image to video generator continues to ignore my uploaded reference image - but creating videos anyway - wasting my credits.  I need a refund of my credits please.  It has happened 12 times already.

Can't generate video with any model I try.

Haven't used it once and still showing limit is finished credits are finished 

Please, I'm pleading with Adobe to please refund my money because I'm in so much need of it. I'll be glad and happy for this. Thanks in advance.

Here is a typical prompt I typed: “Please correct the text in the first scene to read as follows: "There's always something Every vibe with all your friends"

I’ve tried to create a small video for my app I uploaded 3 images and every word is spelt wrong or does not make sense this sucks because it used up 1,200 credits. I tried to correct it with prompts but the same result

When uploading a caricature of a person, it is throwing error "We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again." I created a caricature of a person using AI and now trying to animate it. But it is giving error and not generating anything.

des que je vux generer une video il me decompte du crédit alors que je n’ai pas la video car j’ai se message Un problème est survenuLe modèle que vous utilisez est actuellement indisponible. Veuillez réessayer ultérieurement.

Hi Adobe Team,I am reporting a recurring issue with the video generation tool. For the second time today, I have been charged credits for a video that failed to generate.In both instances, the system encountered an error during the process. The credits were deducted immediately, but no video was produced. This is now a persistent problem that is depleting my credit balance without providing any results.Issue Summary: Occurrence: Twice today (January 28, 2026). Problem: System error during generation; credits taken but no output. Request: I would like a refund for the lost credits and a fix for this stability issue. I have attached a screenshot of the error/interface for your reference. Please look into this as soon as possible.Best regards. 

Veo 3.1/3.0 video generation fails 100% of the time when using keyframe modes (first frame/last frame/both). System consumes credits, loads for ~2 minutes, then shows generic error without specific message. Credits are NOT refunded. Issue reproducible across browsers, image formats, and prompts. Text-to-video (no keyframes) works correctly. Requesting urgent fix, credit refund, and ETA for resolution.

Después de esperar el tiempo pra generar el video, me da error. No me deja cargar imágenes de l galería... Un desastre. 

I subscribed annually but he says I have no credits I expected a professional product but instead this program works badly because it doesn't go as it should!  

Hello,On 17 December 2025, I posted a question here in the Firefly community about the ‘commercially safe’ use of images generated in Adobe Firefly, and on 5 January 2026, I added images to the post.I never received a reply; instead, my post appears to have been deleted by administrators. Of course, I still have the notifications from ‘noreply@mail.community.adobe.com’. My questions: 1. Why was the post deleted? The subject was: “Fi” or “Cr” symbol in preview 2. Is there another way to contact Adobe employees directly? Kind regards

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I think when asking for African American  or Christ religious pictures these generative are designed not to provide without much fanfare.  I asked for a woman to be changed to African American as I am African American and I get a Chinese woman -man for a Christian blog. I spent a lot of credits and nothing I can use. Anti-black, anti-Christ, and anti-English

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Hello i’m new and have really been inspired by adobe firefly . I need help - i used my poem to generate an AI video with music using one line of the poem as the lyrics . How to do I extend the 5 second video to a longer video  using the remaining lines of my poem to continue the song using the same voice and music?

Hi i both the standart plan but my videos still 5 seconds. how can I make videos for 20 seconds?Thanks

Firefly hat unter anderem diese Illustration angefertigt. Wenn ich es animieren lassen möchte, kommt eine MEldung, dass es gegen die Nutzungsbedingungen verstößt. Abgesehen davon, dass das lächerlich ist. Wie kann es sein, dass Firefly ein Bild erzeugt und dann behauptet, es verstieße gegen die Nutzungsbedingungen...

I am trying to upscale this videohttps://firefly.adobe.com/boards/id/urn:aaid:sc:EU:b3207d13-e0fb-4878-b981-fc1381d6525e?invite=true&accept=trueThere is an animating pulsing grey dot but nothing happens.Any idea? 

Estoy teniendo un problema con Adobe Firefly.Al generar videos, la plataforma descontó créditos de mi suscripción mensual, pero no entregó los resultados correctamente.En varios intentos aparece un mensaje de error y los videos no se generan.En el último caso, el archivo que se entregó no tiene ninguna animación, aunque los créditos sí fueron consumidos.Solicito por favor la revisión de estos cargos, la restitución de los créditos utilizados o una solución para poder generar correctamente los videos.Quedo atenta a su respuesta.Gracias. 

Input a prompt get something different. it ignores donts or do nots, remakes the same video and then takes the credits. i wouldnt mind if trying to fix the error didnt also cost credits but when it does it wrong and nothing you do fixes it. theres an issue. Heres my prompt ive tried a few versionsA static tableau of children holding hands in a perfect circle on a cobblestone village street. The scene is composed like a still painting.The children remain anchored in their exact positions for the entire duration. Their feet stay fixed, and the circle shape is preserved at all times.The only movement among the children is a gentle, synchronized side-to-side sway, repeating slowly like a pendulum. The sway is small, controlled, and loopable, with no forward or backward motion.Above them, black birds move naturally through the sky, circling and drifting overhead.All buildings, ground, fog, and background elements remain completely static, reinforcing the frozen atmosphere.Locked-off camera,