Questions

Estoy haciendo uso de la prueba gratuita y apenas entré a crear no me deja hacer ninguna creación ya desde hace días - me tira error en todo no puedo crear nada por favor resuelvan este problema o no si me banearon porque en nada puedo hacer algo ni en PC ni en móvil 

The following message continuously pops up while I am generating images: “Can't save some items to generation history”. The download buttons are all grey and no matter how many times I refresh or click them, they won’t download the generated images. 

The generated images files are not showing

I was trying to generate images in Firefly and it just didn´t do anything until I realized it says “Get Credits” at the top of the page which means I´m supposedly out of credits but I have unlimited access and I checked my account and it says i still have 4000 credits, so I should have no problem but I do. I already cleaned history and caché on my browser, I already signed out from adobe sites and the Creative Cloud Desktop app so it would recognize my account settings but when I signed back in, same thing happened. I am paying a monthly plan and it´s not ok that I cannot use the tools when I need to! Please help me resolve this issue. 

Introduzco una imagen MIA y quiero que la anime, y me sale otro señor totalmente diferente a mí.

Payment Issue payment issue as described

I am trying to see the pricing plans for adobe firefly but they show prices in EUR instead of USD. I am located in the United States, so this is rather strange.

First off, I use AI tools all day every day. Prompting is not something I’m new to or bad at. That said, no matter how specific I am with my prompts. No matter how many times I edit an image or video. No matter what kind of reference photos I upload. Firefly does not produce usable content. Is everyone else experiencing similar difficulties? I have a lot of work to do and not a lot of time. Yet, here I am wasting more of it on Firefly...

The entire history of generated images suddenly disappeared. I only have the most recent image left. Thanks for your help 

I uploaded a photo of two people, selected the man I want removed from the photo however when I click “Remove” all it generates is a black image with a little bit of something a the bottom.  I don’t want to keep trying and wasting my credits if it’s not working.  Photo it’s giving me as the result.  

Nosso adobe firely nao esta aparecendo que esta com credito e estamos sem mesmo assinando o pacote adobe todo mes.

Hello,I subscribed to Adobe Firefly with the 2,000-credit plan and my payment has already been completed. However, the credits have not been added to my account yet.Could you please check and advise me on what I should do to resolve this issue?

ボードを開いても真っ暗になっていて、画像などの設置ができません。 画像は作れますが参照ができないため非常に困ります。 これはどのような状況なのでしょうか？お手数おかけしますがご確認お願いします！ 

quise realizar unos video, no me los dio. al final se consumieron los creditos y no obtuve los video

I can't generate video in Veo 3.1 Fast. 

Is there a way to buy additional Generative Credits without starting another monthly plan?  7000 credits goes really fast at 400 per generation (while also factoring in that most of the generations don’t follow the prompts but still fine me the 400 credits anyway).  

nothing to add generation video has failed and I did not got my credit back

Hello Adobe Support / Community,I want to describe a serious ongoing issue with my Adobe account and subscriptions.Over the last few months, my account has been repeatedly affected by Adobe’s “fraud prevention” checks. Several paid subscriptions were cancelled or blocked with the reason “Fraudulent Account” / “potential fraud”, even though the subscriptions were purchased officially through Adobe and paid for.This has happened more than once. Previously, my Firefly subscription was also cancelled due to a similar fraud-related issue, and Adobe later provided compensation/free usage as an apology. Now the same situation is happening again.Current issues:Paid Adobe services have been cancelled or restricted. Creative Cloud / Illustrator and other included services are not working properly. Partner models / Firefly-related services have also been unstable or unavailable. Support keeps saying the case must be escalated or investigated, but we have already waited multiple times with no clea

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A have generated several pictures to day successful I upgraded and the last 3-4 images generate the little picture then die before big one comes and work is lost... I am on a tight deadline what is wrong I checked and it doesn’t appear I am out of space…  It either hangs, give me an error it can’t display it - but in either case the image appears lost

Strange hand appeared when generating an image

as I said. sound effects are so quiet they can’t be hear or are unsuable. 

I am a paid subscriber.  I was attempting to create a video with photographs and entered a detailed prompt.  The video generated and absolutely nothing changed in the video.  It did nothing with my prompts and took 400 credits from my account.  Kinda ripped me off!

Clicked on Reference Image to add a reference image for prompt. Selected image in pop up window. Pressed Generate to generate prompt entered in. Error message occurs, “Something went wrong. Please try again later.” Works fine when I remove the reference image.