Questions

I am writing to formally express my dissatisfaction with my recent experience using the Adobe Firefly platform, particularly regarding the paid version acquired through the promotion offering “unlimited” use of the tool.Since I began using the service, I have faced recurring issues with image and video generation, with results frequently deviating from the prompts provided. Even after multiple adjustments and refinements — in some cases involving dozens of attempts — the system continues to demonstrate inconsistency in interpreting instructions, generating content that is out of context, incoherent, and at times absurd in relation to what was requested.Furthermore, the overall quality of the generated content has proven to be questionable, especially considering that this is a paid service. In several instances, the results present visual flaws, low fidelity to the prompts, and an unrealistic appearance, making them unsuitable for professional use.I would also like to highlight that I

I have uploaded an avatar of a woman I created in Photoshop. In Firefly, the uploaded image is only partially correct in the completed video. It has kept the clothing (more or less) but has completely changed the face of the person. How can I use the exact image I uploaded? The other thing is that the movement prompts for left to right don't work. If I ask Firefly to have the character walk from one side of the screen to another, I only ever get a face-on shot. Is this just a limitation of the program or are there best practices for prompts to get the desired results?

I was promised via my subscription status 7000 credits over 48 hours ago, and i’m still waiting?

Necesito trabajar y no puedo crear videos. Contínuamente me aparece "Ha habido un problema. Inténtalo de nuevo más tarde".

Im having issue while creating ray 3.14 videos. With first and last frame.

Perdi créditos dessa forma e não foi a primeira vez.Essa aqui tem muito tempo carregando. 

Desde que me suscribí, he estado trabajando sin que me consumiese creditos en ninguna de las opciones que tengo, pero ahora si me meto en gemini pro el nuevo 2.0, me consume 20 o 40 creditos. ¿Por qué si antes no consumía nada? 

Je n’arrive pas a créer ou modifier des images, malgré que l’Abonnement se termine le 2 avril 

Es werden Credits abgebucht, obwohl kein Bild generiert wurde und eine Fehlermeldung kommt.Das ist sehr ärgelich, weil dadurch viele Credit verloren gehen.

I have no idea how many credits I even have. I do know that I make an image costing 40 credits and there is no change. I can only assume I am being charged. I have to back all the way out because it keeps using images I uploaded in the past which has nothing to do with the image I am trying to make.

Been working with generative AI for almost a year now. I refer to Gemini now as my friend. Yesterday I purchased Adobe Firefly so I could get the same character in different images. as I wanted to explore Image to Video.In preparation for this  I prepared four images of a well-built and good looking man in different poses to use as references.. Next I created my main file, uploaded the four reference images and the discovered that my main file could not see them using Generative fill. Bad enough that.Next I tried to use Generative fill in a different way. I used one of the prompts I used earlier to generate the reference images expecting something of the quality of an image i got earlier. Instead I got three grotesque images that did not remotely resemble the prompt. The chests were exaggerated to the point of being almost pornographic while the legs were match-stick thin.I also purchased a book on Firefly but the contents of the book bears no resemblance to the app that I purchased. I

I'm using Creative Cloud Pro Plan. So can I use the AI image I created with Firefly commercially without paying for Firefly Pro separately? Or do I have to buy credits separately? If the AI image I created with Firefly is commercially available, I wonder if I can use it anywhere.I'm thinking of making and selling the AI image made in Firefly as a website marketing banner or design template.

I bought the package and could do all the photo models and unlimited firefly video model but now suddenly I cant, but my subscription was until 22 April

i have a 4,000 credits per month plan and should receive unlimitd images but my credits are being used 

I subscribed to a Firefly plan today, and the amount I paid for the plan was ₹797.68. However, after activating the plan and logging into my account, I noticed that the amount/credits shown in my account is ₹20,000, which does not match the plan I purchased.I would like clarification regarding why this amount is being displayed in my account. Could you please check my subscription details and confirm whether this is an error, a credit allocation system, or something else related to the plan?[PII removed by Community Manager - HT]

Bonjour, Actuellement en formation sur Adobe Firefly,  j'ai fait des tests qui sont les memes pour generer la meme video plusieur fois en ayant toujour le meme résultat, ne sacahnt pas que cela coute 500 credits. Est ce possible de récuperer mes crédits pour pouvoir finaliser ma formation ? Merci beaucoup 

A pesar de contar con el plan standard que incluye relleno regenerativo ilimitado, de un momento a otro empieza a aparecer el mensaje "Se ha producido un error y no hemos podido generar ninguna imagen. Vuelva a intentarlo." Busque posibles problemas y soluciones, borre la cache, cookies, y reinicie mi computadora. Al reiniciarla firefly vuelve a utilizar y me permite usar el relleno regenerativo un par de veces para que luego vuelva a suceder el mismo problema... Esto empezo a ocurrir con unos prompts extensos (que ya me habian funcionado anteriormente) e incluso usando prompts de dos palabras sigue ocurriendo.

je sais que ce ne sont pas forcément des modèles très puissant, mais j’ai pas l’impression de demander grand chose non plus.. je cherche juste à faire tourner horizontalement une structure et tout ce qu’elle contient sur elle-même et donc simuler de la 3D sur cet objet, et c’est pas comme si le rendu était de mauvaise qualité, mais ça n’a rien à voir. l’IA bouge l’image, l’anime les photos que je lui ai dit de ne pas animer, ne simule même pas de la 3D juste élargit la structure jusqu’à ce qu’elle couvre tout l’écran. très déçue de cette fonctionnalité et 500 crédits partis dans le vent

I have a subscription to all the features of Creative Cloud. Generative AI seems unavailable

tengo un error al crear mis fotos con movimiento el firefly solo se queda pensando

I keep getting the the message of “Something went wrong Please try again later.” Please help. 

While logged into my paid Creative Cloud account (which shows a balance of 3,370/4,000 credits), I attempted to use the "Structure Reference" feature. The UI stated my "Pro Trial" had expired and presented an "Upgrade Now" button.Upon clicking the official Adobe "Upgrade Now" button and selecting a plan, I was redirected to a PayPal checkout screen. After completing the payment, I discovered the funds were not sent to Adobe, but were instead diverted to an unrelated third-party service called "LanguageTool." Steps to Reproduce: Log in to Firefly with a standard Creative Cloud subscription. Attempt to upload a second reference image (Structure + Style). Click the "Upgrade" prompt when the "Trial Expired" message appears. Follow the payment flow to PayPal. Observe that the merchant recipient is incorrectly listed as "LanguageTool" instead of "Adobe." Expected Result: The payment should process through Adobe’s billing system to unlock Firefly Premium features.Actual Result: The pa

:I did not get any new credits this month, I paid for 4000 originally then I bought 7000 more and this month I dont see them.

I purchased the yearly plan but why dont I have any generative credits now?

Hi everyone,I’m very curious about what AI technology can do in terms of FX effect for movies or else, how far can you push it etc...I’m trying to use Firefly but since most of its fonctionalities aren’t free I need ton understand some things before.I see that Firefly can generate image and video from nothing with a promptBut can it modify an existing video (colors, camera movements, adding elements etc… ) ?Exemples : 1) I shoot a video of an actor, its a scene where his role is casting and launching a fireball, can I upload the scene and ask firefly to add a fireball in his hand and make him throw it ? 2) Another scene with two actors, shoot by day in a forest, can I ask Firefly to make it like it was nightime, change colors and add some trees in the background ?If it’s possible, is there a tutorial on how to do that ? And does it requires a specific subscription ?If not, is there any other AI that can do this kind of stuff ? Thanks you all