Questions

The video would appear along with the original script. I would edit the script on that page and press generate. About three attempts ended with a locked a blank screen. I closed and reopened the app and go back to the original script and do the above steps. When a video appears it ends before the prompt instructions were implemented.

AI videos use a lot of credits. It doesn’t seem fair that I should use credits when the video could contains imperfections.  

I cannot make videos using Firefly now. It doesn't work.

çok yavaş ve sürekli hata veriyor 

Je rencontre le problème suivant: dans firefly, j’ai eu à quelque reprise un message qu’un problème est survenu et que j’essaie ultérieurement, mais je vois que mes crédits ont été pris pour chaque essaie infructueux. Je trouve ceci scandaleux. Comment me faire rembourser les centaines de crédits perdus comme ça? 

Bonjour,J’ai vu par hasard sur le site du support Adobe Firefly le message :“Du 23 janvier au 16 mars 2026, tous les abonnés, nouveaux et actuels, à certaines formules, notamment Firefly Pro, Firefly Premium, ainsi que les détenteurs d’abonnements aux modules complémentaires de crédits (2 000, 4 000, 7 000 et 50 000 crédits) bénéficieront d’un nombre illimité de générations sur tous les modèles d’images d’IA (résolution jusqu’à 2K) et le Firefly Video Model dans les applications mobile et web Firefly et dans Firefly Boards.”Comment savoir si je suis éligible ? Le message n’est pas très précis et je n’ai aucune information sur la page de mon compte. Il n’y a donc aucun moyen de le savoir même si à mon sens je devrais en bénéficier.Je crois avoir compris que sur la page Firefly, les crédits nécessaires à une génération sont affichés en bas à droite dans tous les cas :Mais est-ce que cela est le cas même quand les crédits sont temporairement illimité ?De plus, mon relevé affiche bien enco

Hi,I spent my 4000 credits under my monthly plan while creating videos and photos. Than I needed more and purchased 2000 paid credits additionally. Now the platform shows them already used ???Who can help me to fix this ridicilous issue ? 

How do /I cancel my subscription

Hi thereI’ve been working on a project for a client - that features 20+ vector characters created using FF. As part of our due-diligence process, we need to show that all AI outputs are from FF-only models (ie those that are commercially safe).For those we generated in Illustrator, these are easily trackable.BUT there are a small amount that were generated using the web version of FF text-to-vector.The problem is:These images show up in the Illustrator document with the Spark icon (indicating a Generative Image) - but do not show what model was used (in the Properties or Generation History panel). We need to show our client that ALL generations were done using FF’s commercially-safe models, and not 3rd party models. Is there any way or resource we can use to verify that only FF models were used? And no, they don’t show up in the Web version’s “your stuff” folderI find it strange that Illustrator can recognise that the vector is a Generative one, but not show the model used.Additionally

It says that I can enjoy unlimited free generations, but instead of 0 credits, it says “uses 400 credits”.

normaly i can edit with brush in here right?

Ainda sim os créditos são consumidos...

Something went wrong message but took 80 points in credit 

Hello. I created a picture today and asked to add a caption to it in Hebrew, and the caption came out wrong (the order of the letters in Hebrew is incorrect)! 

Can I create designs and videos from these models and upload them to my Adobe Stock contributor account for commercial use?firefly image 3firefly image 4firefly image 4 ultrafirefly image previewfirefly video

I cant find how to increase the clip length from 8 seconds to a longer duration

Ik heb gisteren een maandelijkse abbonement gekocht voor Firefly, maar deze zegt dat mijn credits nu al op zijn. Dit klopt niet. Hoe kun je me verder helpen zodat ik weer met Firefly kan werken. Zie bijlage voor bewijs van aankoop 

malgre 249 credits  firefly refuse toutes modifications

Previously when you clicked on a video in a Firefly Board, at the top there would be an option to upscale, at least that’s what the behavior was a couple of days ago. That option is no longer there, can anyone please advise where I might find it now?  

no puedo crear imagenes de texto a imagen