Questions

No where in my adobe account can I find a detailed report of all the generative credits used… I have to “trust” the count that Adobe gives us with no way to verify any of it except to manually track it monthly.Any time Firefly or any 3rd party model errors out I am pretty sure I lose what ever credits it said I used but I wanted to see what was really happening but there is no way to see the details.  

Hello Adobe Team..Here i want to submit an idea, I think there is a very common yet important feature is still missing,, Photo Enhancing Feature...this would be great if you Include this feature is Future updates.. Thanks 

Give option to to generate as soon as I upload an image. I was trying to create an avatar with my uploaded image as soon as I uploaded but it didnt help. 

Whenever I try to generate a video using Sora 2 the past few days it loads for 10 minutes before saying something went wrong and to try again. 

Hey everyone,I’m hoping to get some clarity here—and maybe see if others are having the same experience.I’ve been using Firefly and have been really disappointed to learn that every generative attempt, even the ones that completely miss the prompt, are still deducted from my monthly credits. I’m talking about outputs that are unusable or totally off-base—yet they still cost me credits like they were successful.Is this how it’s supposed to work? Are we all basically paying for misfires? If so, is there any kind ofrecourse for credits lost due to bad generations? It feels like we’re being charged for the platform’s errors, and I can’t be the only one who finds that frustrating. I burnt through an entire months credits on one image... Would love to hear what others are experiencing or if there’s a way to report this for reimbursement.Thanks,I'm working on a System Model XPS 8930 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s) runniung windows

not sure if it's a bug, but i'm on the seventh straight generation using different variations of the same prompt asking nothing new to be added to the video and it keeps adding something that isn't there. i'm wasting credits on a simple request and it keeps ignoring my prompts. i understand you might not be able to prevent generation from going awry, but if i specifically use prompts to prevent something and it does it anyway, why should I lose credits? a few times sure, but seven or eight straight? 

Ik krijg de foutmelding ‘Geen toegang. Je kunt contact opnemen met je beheerder om toegang aan te vragen.’ bij het willen bewerken van afbeeldingen in Firefly terwijl ik wel credits heb en abonnement Creative Cloud waarbij Firefly als beschikbare app staat. 

Firefly text-to-video (Sora 2) 12s videos: I keep getting “something went wrong, try later” errors. Credits are deducted even when no video is generated. Is this expected, or can credits be refunded? I’ve successfully generated 12s videos before.

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

 I paid for Premium but when I click the healing tool premium features comes up, I select “continue” & it tells me to upgrade. I’ve also restored the purchases (none to be found?) & login is same as one I used to purchase premium.

hi i just buy firefly pro but i only want to use via api - but is still not showing on my dev account - it still shows unavailable -- pls i want help with that now

I am constantly being told I am out of storage, however I have nothing in my files, nothing in my history, everything is cleared. I also generated a few image to video where I lost credits, videos show as generated but I cannot see them but credits are gone.

En el módulo de Generar de Adobe Firefly, la cantidad de caracteres dispuestos para la redacción del prompt es muy limitada. A veces se necesita más caracteres para redactar mejor el prompt.

Two image generations ran into problems with the model not being available and I lost 800 credits

Desde ontém 05 maio 2026, o firefly não gera vídeos. diz tente mais tarde, ou simplesmente diz que o prompt não pode ser gerado. Já troquei mais de 30 vezes o prompt e não gera o vídeo. tenho ainda muitos creditos, então o problema não é falta de crédito. 

Oi , eu achei á proposta do plano de vocês interessante, mais o gerador de video parou de gerar videos , isso é frustante e como eu confiarei em pagar um plano com vocês se o erro já está me aborrecendo ?

Can't loadWe can't display the generated image.You can edit and try again.images don’t display for whatever reason but I lose credits anyways! please fix.

all of my credits were burned to create images that i didnt even ask for. i wanted to revert back to previous version and instead firefly created a new image with people who werent even in my source photo. and the rest of the images skin was auto smoothened and faces were completely unrecognizeable