Questions

Hello Prime Community,Does anyone know the process to reset a course for a user that is part of a Learning Program? Basically we have a learner that has softlocked a course in a learning program and the admin over that learning program wants to force restart the course for that one user. The admin does not want to set up attempts and have to instruct the user to re-attempt themselves as they would likely not follow through. Is there a level of control from the admin point of view to reset a course in a learning program? Thanks!

I am currently taking a course in Magento U. When answering Questions for Understanding, when I select the wrong response, is there a way to go back and try again?

Hi, We are a company that provides content to organisations, thus we have instructors or subject matter experts freelancing with us. So once I create a new user group for them and assign the roles, can I not allow them to see my clients/students emails? If so, where may I do that and which box do I check in user settings.  Thanks.  

What are the specs/dimensions for an image used for header logo?

frei geben

Hello !I have courses that have Modules and sub-modules and i want to upload them in my Adobe Captivate Prime (LMS). How can i do that ? I only see courses and modules.Thank you 

Hello,I have learners that went through my certification courses last year and are going through them again now.  Some of their statuses say "In Progess" because they didn't complete last year's training.  I need to reset their progress to "Not Started" for this year's training so I can track their progress.  Is there a way to do that?

I am hoping someone may help to clarify something. If we have purchased a certain number of user licenses and a user is later deleted - does that license become available for a new person?

Hi community! I posted this in the Captivate community, but wanted to cross-post it here as well. I have a short Captivate training that is hosted in Captivate Prime, created in Captivate 2019, that has a short 20-second event video on one slide. About 80% of the time, when I have a learner view the content through Captivate Prime, the video hits a loading screen about halfway through the video that freezes everything for about 5 seconds. Once the loading screen is gone, the video is paused and will only continue when the learner moves the video's playbar to somewhere else in the video. I've tried re-recording the video (in hopes that it was the video file's fault) and then recreating the entire training into a new Captivate file. Nothing helps. Is this a video loading problem? Captivate Prime problem? My problem?? Thanks for any help!

Bring your teams together in this age of #socialdistancing.   When times are tough, it is important that we provide the community what it needs. Communities around the globe are coming together in their efforts to help each another adapt and transform in these trying time. As more people and organizations than ever before struggle to migrate training to online platforms, Adobe stands ready to lend a hand.   In light of the COVID-19 crisis, Adobe is extending the duration of the free trial of Captivate Prime from 30 days to 45 days.   To sign up for Captivate Prime today, fill the form.

The April 2020 release of Adobe Captivate Prime consists of performance enhancements, API changes, manager workflows, social learning, reporting, bug fixes, and other enhancements.    This release focuses on the following categories: Performance enhancements Classroom training enhancements Manager workflow enhancements Social learning enhancements Reporting enhancements Learner experience enhancements New content type AUDIO when migrating modules and job aids New and enhanced APIs Bug fixes   For more information, see the What's new document. Please let us know your feedback on the release and suggest product improvements.   We'll explore the new features in subsequent blogs.       

Hello, Was looking to see if anyone knows a way to see time spent per individual attempt on a course or module in Prime? I currently am aware that I can pull a user transcripts out and have it include module data. It shows time spent there, but only a users last "pass" attempt or a cumilative of all attempts (I'm not sure which is the case) Is there a way to see and pull time spent on each individual attempt? EXAMPLE:Have a course with a comprehensive test.Set the test to infinite attempts in PrimeUser takes course 5 times to pass. Says he spent hours each attempt.We want to pull those 5 attempts and see the time that user spent on each of those attempts individually. Thanks!

Hi,So I am using captivate prime to do some online training courses. Over time I have updated and replaced certain  courses but the problem is the catalog is not updating properly for my users. I have completely deleted some courses and yet they will still show up in the catalog of my users. Any help would be greatly appreciated!Thanks,Brad

I have now had two instances in the last 24 hours where a student has enrolled in a class, maybe viewed a module or two - and suddenly the course is no longer available to them. It has disappeared from their list of available courses. Has anyone else encountered this before? Was there any solution?We have had several hundred take the course with no problems.I did unenroll one student and reenroll them. The course was visible for a couple hours and was then gone again.Puzzled...

I am unable to delete user that has left the company.  This user had Manager role permissions and a team of direct reports.  The first couple of times I tried, I got an error saying that the user couldn't be deleted since they were a manager.  Now when I try, I get no feedback after submitting the deletion request... but the user is still there. Is there any way around this issue?  Can the manager role be revoked or changed to another user? tl;dr What options do i have for deleting a manager? Thanks

Hello,We recently took over administration for one of our customers Adobe Captivate Prime portal to administer users.  The account we were assigned by our customer to administer users is an internal account with roles of learner & Admin. We are getting a lot of complaints from users who are having issues with registration. Issue is we will go to external users, find the group and click send Welcome email. The user then gets welcome email which it then prompts the user to register, they fill out their information and click register, (they dont get any errors), it then prompts them to login with their account they just registered with. When they login they are then prompted with a error "No Prime accounts are currently linked to your email. Click here to go back to login page". We have tried doing so in many browsers, IE, Chrome, Firefox, Opera, Safari and trying it from our side as well as customer side and same issue. We have also tried to copy the link from the users team fro

I am looking for the dimensions for a course cover image.

Using the "Export user data" report from the Internal Users page produces a spreadsheet that DOES NOT include custom fields. In a bit of research here, it doesn't appear there's a way to customize the report in Prime, but that there is an opportunity using Get API functions. Q1: Is this true, or am I missing something? Q2: I am new to Prime, and inexperienced with Get API functionality. Where can I go to get a thorough training on how to use API functions to get a complete user data file? Thanks!Jim

Happy Tuesday! Does anyone know if there is a way to view specific module progress for a user in a course? For example: I have a course that has 4 modules in it. I export course progress data from Prime and see that 20 users are at 75% complete but they say they completed all the modules. I assume this would mean 3 of the 4 are finished as what the system sees. I want to take a specific one of those 20 users, look to see what modules they have completed, and then do the same for the others. A follow up would be is there an option to "force" completion of a module. Say one of those 4 is not working as intended for a specific user (maybe due to network or user error). Can I force that 1 module to complete? Thanks for the help!

Hi. I have two issues I'm hoping to get help with.  I'm not sure if these are bugs or configuration issues. 1) When I preview my learning course in Captivate in the HTML 5 viewer the navigation buttons under the player take me to the next/previous slide (expected behavior), however, when I publish to Captivate Prime the navigation buttons take me to the next/previous MODULE (not expected behavior).2) Also, same sceanrio (preview vs. publish) in preview the table of contents are on the left and everything looks fine, however, after publishing to Prime there are several (non-quiz and non-knowledge check) slides that have "?" next to them.  I assumed this was an indicator to the learner that there was a quiz or knowledge check on the slide but the slides I have are NOT that nor were they created as that and then reutilized as non-quiz.

Wondering if others have faced this issue.  We have some users who haven't received an email for registration on the Adobe LMS, or registration for any courses.  Although the number of such users is very low, it would be good if there was a way to track the emails sent to users. I have tried the following options, but none of them worked:1) Send the Welcome email from the User Management screen2) Select the user and "Register" once again from the User Management screen3) Delete and re-add the user Have been searching through the forums and havent found a way to track this yet. Regards,Ash

I "discussed" Adobe problems with Adobe "help".  I am 80 yrs old and am hard of hearing.  My Adobe "helper" either didn't hear me or didn't understand me.  He spoke fairly quietly, very rapidly and with a strong Asian accent.  I kept asking himself to repeat himself more slowly and a little louder.  He never changed. 

If you are a learner and you would like to enroll to a specific Instance of a course in a Learning Program, or if you are already enrolled in a course instance of which the session is expired, you can now select the desired instance to which you would like to enroll or switch to a different session to make progress.   This can be done only if the Learning Program is flexible.   Enrolling into a new Learning Program: To enroll to a desired course instance, follow these steps: Open Catalogs > Learning Program. Open the Learning Program to which you would like to enroll. Use the radio buttons to choose if you want to view all courses or courses with unselected instances. Note that if you've has completed the course already, you cannot switch to another instance. The instance drop-down list for the course displays the available instances. Choose the instance from the drop-down list. Once all the instances have been selected, to enroll to the Learning Program, Click Enr

Hi everyone--I just got the trial version today, and I'm a bit lost.  I tried the help feature and tried going through the forums, but I'm just missing it (I saw something about "skins" but I have no idea what that means).I tried uploading a SCORM course I made in Storyline as a module.  It only lets me import one file at a time, though, while a SCORM course requires a boatload of files (to my knowledge).  I'm not able to upload a folder.  Am I just missing something?  Or would I need to build everything over again in Captivate?Thank you for your time--I greatly appreciate it.

Often there are scenarios where you are either unable to open the courses or you are unable to browser through the platform. These issues may occur due to network connectivity. To troubleshoot connectivity issues, you follow the steps below: Reset the browser and clear the browser cache. Allow Flash content in the browser. (This can be followed when you are unable to play a course/module). Test the issue on a different network. Capture the HAR logs.