Questions

I'm writing a program that keeps track of all the enrolled users. In order to get a user's information though, I need their UUID. From what I understand, there isn't a method in the Captivate Prime API that returns a user's ID based on their name or email address. Is there a way to get a list of user ID's with their corresponding name/email? The only method that comes close is the GET /users call, but you're limited to 10 results per page, and you can't filter out by name or email.

Hello All! Is there a way to receive notifications from Social Learning posts outside of Prime? I seem to be missing some questions that are posted on our boards and I want to avoid responding to questions late. Thanks! Jess

Hi,Our organization has a lot of department transfers and promotions (many per day). Each department has it's own set of enrollments automated by learning plans and defined specific user groups; namely job title and department number. We are encountering the scenario, where if a user transfers to a new department they retain their old department's enrollments. Users are calling in to support to remove these old enrollments after they have moved departments (the training is no longer relevant to them). The support team is being bogged down by the number of these unenrollment requests. How is your organization handling attribute changes that leave old enrollments on a user's home page? Are you handling these manually? Leaving it up to the user to remove the enrollments? Not doing anything? Thanks in advance.

I have been assigned an admin profile and I am unable to share dashboard reports.It does state at the top of the reports that "Reports can be grouped together on a dashboard. You can have multiple dashboards that you can also share with other users in the system." What am I missing? Appreciate the help!

When I upload my Captivate modules to Adobe Captivate Prime, the audio in my modules will not play on an iPhone or iPad.  Is anyone else having this problem.  I contacted support and they keep saying they are working on it on the back end.  I ask for updates and get limited, generic responses.  I know it's the app because a friend of mine, who rarely updates her apps, said she can hear the audio in all the apps on an older version of Captivate Prime on her phone.  This is very frustrating as my mobile users can't hear anything for the last three weeks.  Any feedback would be great if anyone knows a solution.

I use Captivate to create a slide with a web object. It is a PDF. When previewing in captivate it shows the PDF on the screen. When I upload it to Prime all I get is an OPEN button which downloads the pdf.How do I get it visible on the screen. The first image is a screen shot when I preview the course as a learner in Prime. the second is the Properties panel of the web object in Captivate.In the mobile app there is nothing where the web object is supposed to be!

Scenario:We have a Project that we want the students to complete. This project involves the students downloading and editing a document/presentation then submitting it back to Captivate Prime for the teachers to review and mark.1 - Is there a way for the students to submit these documents back into Captivate Prime for the teachers to mark.2 - Are the students able to edit the document/presentation within Captivate Prime.ThanksRobert

HelloI have watched a guide on making a course with Captivate Prime. He had a quiz/test at the end of each module.I searched a bit around and found some answer that said they are created in Adobe Captivate. Then looking at that, i see that i need to pay hundreds of $ to do that.Is that really so, to make a quiz/test in Captivate Prime i need to buy the Captivate program/app too, to do this ?All the bestCarsten

Is there a way to host documents in Prime that can be electronically signed and submitted? For instance, if I have an Employee Handbook that new employees must read, is there a way to have a form associated with the handbook that employees electronically sign and submit to verify that they have read and agree to the terms in the book?I know I can put a form in the Job Aid section, but the user would still have to download a copy and submit the form through email or print. I'm trying to have the form signed and sent directly from Prime.Thank you!

I have a user that has completed several of my courses and the accompanied quizzes but when I ran the report to see what questions they got correct/incorrect, every response was listed as "NA" which I'm assuming means "Not Attempted". The issue I have with this is the user actually completed each course/quiz and received a score. I know that the course is set up correctly as this is the only user that I have seen this happen to out of the 15 or so other participants. There are a few other users that I see an NA response for but they also scored a 0 on the course as they did not complete it so I have no issue with that. Any idea as to what could be wrong? Thanks!

I do not find a way to continue with the following learning modules in captiva prime. every time I finish a new module and I use the continue button, module 1 is started again. so you have to go directly to the modules. Does anyone have a solution to this problem? Thank you very much for your time.

a month ago cannot add external users edit or create profiles Prime support don't know about this, i try everything, change navigators, etc. some one to know about this. (when i ready to save, nothing happens, just )

I have learners in different business units (self-defined field on user account) like sales, marketing, management etc.Is it possible to publish content that only learners in the different business units can view in the cataloge?

Is there a limit to how many resources can be added to a course?

Can I change the welcome message on the Learner Home Page?Example attachedThank you!

I tried to upload a glossary that has tends of terms for my course.  It is developed by Captivate (widget via xml import).  Each time i try to upload the result is white page that does not show the glossary.  Any help please...

Is it possible to create catalogs of job aids rather than just having a collection of material? I'd like to avoid having one massive list of materials and instead have aids sorted by categories such as HR, skill related, job function, etc. Can this be done?

I create a course in Captivate 2019 that uses cpInfoGeoLocation, but when I run it as a student in Captivate Prime it does not detect my location. Can Captivate Prime work with GeoLocations? What do i need to Do?(On Exit)If cpInfoGeoLocation is equal to wsGPS (a varial with a geo location)Actions Jump to Slide 10 slide 10ElseAssign cpCmndGotoFrameAndResume with Var_first_frame(on Enter)Assign  Var_first_frame with cpCmndGotoFrameAndResume

Please help! I'm up against a deadline and my SCORM created from Adobe Captivate won't play in Captivate Prime. It simply spins and spins and spins.These are my steps.Create interactive training in Adobe CaptivateGo to "Adobe Captivate > Preferences > Quiz:Reporting > Enable reporting > Standard SCORM 1.2 > Incomplete to Complete > Slide views and/or quiz (only slide views checked)"Publish > Publish to Computer > Check .zip option> HTML5 onlyGo to Captivate Prime > Sign in as author > Content library > AddName file > Drag and drop .zip file (i.e. SCORM)Go to my courses > select course > Edit > Add modules > Select module just uploaded > publish (or republish)Copy course URL > Click the module > the loading symbol just spins and spins and spins and spins.Please let me know if there is a step I am missing! I didn't think using two Adobe products together would cause me so much grief!

I'm wondering if anyone can tell me a good way to publish PPT materials in Captivate Prime so that the PPT still looks and functions correctly? I've tried publishing straight to CP, converting to SCORM 1.2 through iSpring Converter and no matter my settings, the slides appear small with large black borders around them. The slides are also interactive, and often the buttons lose functionality or are severely delayed before responding.Is there a better converter that I should use besides iSpring? Or is the mobile experience still unwieldy and not an ideal solution? Or is PPT just not mobile-friendly?I could be a dunce, too, so I'm not ruling that out.

Since the 4-12-2019 update to Prime, I no longer seethe module reset option. Is this no longer available?

How to I post a SCORM captivate project? We don't have access to the cloud function (institution disables this function) to just publish from captivate to Adobe Captive Prime so I need to add it another way?Also, how do I register users from a .csv document or do they have to register themselves and how is this done?I tried using Moodle and it was a nightmare.How many users can use in Free version?

I've downloaded and worked with the Administraor / Reports help doc - but don't see how to get reports of WHO has completed a course and their scoring on Captivate Prime. Please advise.THANK YOU!

I have uploaded six individual Captivate programs as part of a course. People who have tested the course have found problems effectively leaving the course.I want them to be able to complete a segment, then return for the next segment. The course setting is "ordered."How do they properly close out of a segment when finished and be sure it completion is recorded?Each Captivate program (module) ends with a quiz. The setting for the quiz is now "attempted quiz" vs. "pass." this may solve part of the problem. But the setting for each quiz score slide in the Captivate program is "continue." Could this cause the close-out problem? If so, what should the setting be to make the modules distinct - yet still add scores at the last module?Thank you!

I have successfully uploaded and published multiple modules to Captivate Prime, however while trying to publish one particular module it defaults to another for some unknown reason. I have checked module properties and can find no reason for this outcome. Problem is I need both modules to be published. Any thoughts, suggestions, or comments appreciated.