Questions

I am creating classroom training courses. Some of the courses are taught by outside consulting and training firms. Is there anyway to track the outside trainer in the instructor field without adding them as a user.

Prime trial account is not appearing in the publish drop down menu in Presenter. Found 2 articles below fix did not work.Found to articles related looked into the registry the string was correct.Presenter>Prime - no connectionUnable to publish to Captivate Prime

Hi community.I would like to link up my webisite:sdgconsulting.co.za with my Adobe Captivate Prime LMS....e.g sdgconsultants.co.za/fundingxpert.adobeprime.com Can anyone assist me please? Thanx !..You can send reply on: [personal info deleted by mod] or reply here.Email signatures and personal information | Adobe Community

How can a learner reset the progress of failed and incomplete modules?

We have a course built in Captivate 10 (2017) that when published to HTML5 outputs .json file types instead of ,png file types.  Is there a way to switch back to .png file types without switching to Flash which is going away?  Is there a switch somewhere I'm just not seeing? 

Hello,I am building an app where i need to create manager account by API into create prime account but when i check the docs there is about only for learner and admin accounts. I am looking API for to manage authors and managers. Its very urgent, i found all over the internet but nothing found solution so please response with valuable solution as much as possible.I only found this api docs: Captivate Prime API Thanks

Hi Friends,I have a scenario for learners that have already completed Learning program with 7 courses in it. Now when they leave the company and rehired, how can i manage there reassignment to the same learning program for the second time. They will always see their history as completed. Prime support has recommended to have different versions on the program created and manually assign the courses to re-hires. I do not feel comfortable with this idea as imagine the pain for admins if this is going to be a long term plan 😞 for a global company with 1000+ employees with frequent rehires.Any suggestion would be appreciated.-Supriya

I am new to creating elearning and I am trying to sourcewhich is the best program to purchase for my orgisation.  I like the sound of both of the above applications however based on my internet readings of late I am lost as to whether I need both for full functionality or whether I can I use one vs the other?

HiI have an issue with a Captivate project (2019 version) in that when I view my project in Captivate it is fine but when I publish to Prime and view in the "Learner" view it is missing the first slide and starts on slide 2 always.  What could the problem be, has anyone else encountered this issue?  Would appreciate an answer or some advice on this as it is quite urgent.

Hi am currently having a scenario where i would have to retro complete mass completion for different learners on different dates. Any one know how can i do it in Prime as an ADMINM?

I recently uploaded some content to Prime that was created with Captivate 2019.The modules do not play. Just the spinning wheel.The same modules play fine when uploaded to SCORM Cloud.My old 2017 modules play just fine.Other users are experiencing the same.Please see the following post.Captivate 2019 courses will not load in Captivate Prime Hopefully, something can be done quickly on this.

I am trialing Captivate Prime as our LMS, one option that is important to us is the ability to track certification renewal dates by individual.  I can't find where you can do this please.  Each individual may have a different renewal date for their certificate.  These certificates may also be awarded by an external provider.  Thanks for any help.

Hi,I want to load a pdf workbook onto the LMS for learners that they can download and print out for themselves.I can't see anywhere that I can set this up in Captivate Prime.Is this something that can be done within the LMS?Thanks,David

Hi,Looking for any advice. We published three courses and need to combine them into one because two of the courses are actually modules that belong in the other course. Having three separate courses has also caused confusion and complaints among our clients so this is rapidly becoming a priority. We know how to combine the modules into one course; however, we are unable to find how to either mark the courses as equivalent or mark learners complete. We need the option for equivalencies or to mark learners complete because some of the learners have completed the three separate courses and we cannot request they review the content again. Does anyone have any advice on how to do this or recommendations?Thanks,Renee

I am interested in using Javascript to access the Prime database via the APIs from within a Cp2017 project playing in the fluidic player.Here is the scenario.  We have a course with 3 modules:M1: A training video (Required)M2: a final Exam (Required)M3: a certificate, which is locked until the final exam is passed. (Optional)From the certificate we want to pull data from the Prime database and populate variables in Cp2017.  Specifically:UserNameUserEmailDate of passing the Final ExamCourse TitleHas anyone done this?  Or have a working example?Thanks in advance.

Hi all. We have been using the external groups for our partner organizations and assigning internally-registered/csv-upload managers as the manager. We have been getting requests from the managers of these external groups on how to view, track and monitor learning activities for external users. I have made a test myself where I created an external group with few users and me as a manager. However I am unable to generate any reports as I couldn't see/select my external group as options. I am not even sure if manager has this access (I know Administrators can generate external group reports). Can anyone advice how can a manager track, monitor and generate reports for external group learning activities? Thanks in advance!

Hello,I created a course in Captivate and published the course to Captivate Prime. It is a software simulation demo course. It appears that if one of the slides has a recording on the slide of me moving something on the screen it has a flash or two of white screen in Prime when you view the course. I did notice if I rewind the course to playback the slide it will work just fine the second time. It has been doing this behavior for 3 of my coworkers as well. It does not seem to matter if it is a Mac or a Windows machine or which browser we use to view the course. If you have any ideas for how I can fix this that would be great.

I have uploaded several SCORM packages to Prime which contain videos on slides.  The videos are MP4's and play perfectly fine outside of Prime.  After uploading to Prime the videos have major black square artifacts throughout.  I am publishing these from Captivate 2017 and I have tried disabling compression in the publish settings but that has no effect.  See belowhttp://

There is a setting when creating a Job Aid. You can select PRivate. What does tht do? Who can see it if it is Private?Thanks

Hello,Can we add custom CHATBOT to adobe captivate LMS? We are trying to integrate Chatbot to portal. Any help or how to guides on how to integrate would be highly appreciated.Thanks,Suja

I am trying to upload a CSV file to add multiple users using the Captivate Prime Sample CSV file.  Although Captivate Prime tells me that my file was uploaded successfully, the import log gives me two errors.  1. An internal Error has occurred or2. Error while processing user group due to cyclic dependency.

I am working on importing historical classroom data into Prime.It is a little clumsy to do but It can be done.Create course with classroom moduleUse any future date and timeLog in as Instructor and change Date and Time to correct historical date and timeBut as an instructor I am unable to mark attendedWHY?!

I am using Adobe Captivate Prime as Integration Admin.  I'm trying to POST to https://captivateprime.adobe.com/primeapi/v2/usersand I keep getting the error: "{"status":"BAD_REQUEST","title":"Model path doesn't exist","source":{"info":""}}"What does this mean?  Is there a reference for all error messages?My angular post is:$http({                            url: "https://captivateprime.adobe.com/primeapi/v2/users",                            method: "POST",                            data: JSON.stringify(myData),           &

Simple question that I haven't been able to find a straight answer on: Does Prime support courses published to Flash?

While importing a .csv of users, the error "ERROR_USER_CSV_INVALID" keeps appearing despite knowing the CSV is in a valid format (because I downloaded your template and I am using it).Two things:1. Improve the error messaging for this to be more actionable2. Please help so I may import our users.