Questions

Hi everyone, I have a question regarding adobe captivate prime. We have just launched our LMS and noticed that we need to reset our modules. We already know how to do this, however there seems to be a problem with missing learners so I can't reset any modules for those learners. Anyone have any ideas for resetting the module another way, or a way to fix these "ghost learners"?Thanks,

I would like to start my own eLearning company. I would like learners to pay online to use my content e.g. I have some content. A user comes along and would like to register for the particular module. They click self registration..... BUT... before the user is alowed to register they are billed for the training content. Is this possible using Captivate Prime? From what I have seen this is aimed at companies with employees and cannot cater for somebody like me and my needs.... or am I mistaken?

We are experiencing an issue when we move from a Captivate created module to a Captivate created quiz. If the learner uses the persistent playbar the to advance to the Quiz it will load but won't advance. If the learner clicks the x button and goes back to the course overview page they can click the quiz from there and it works fine. Is this a known bug? The learners become frustrated that they can't use the persistent playbar. Thank you!

Is it possible to print a course from Captivate Prime?

When printing out a transcript for a learner it was found there are important data missing that's need for reporting. The missing data is 1) Blanks under Modules, 2) Blanks under Enrollment Date, and 3) Deadline. Both courses below  have 4 modules and were assigned 6/22/2017. Both classes have a 30 day deadline.

Hi there. I have a trial version and am looking to use both Captivate and Captivate Prime for our company training.It looks to me like there's only self-assessment by the learner.Is it possible to add an outside assessment by a manager? Ideally, the learner would have course material, quiz and then assessment by a manager or instructor, with the manager's score being incorporated into the learner's course progress and the manager getting a reminder to assess. Is there a way of doing this inside prime/captivate?

Hello ACP Dev Team.Here is the situation:1. As admin, I set up a profile called "sales" so that, I would NOT have to manually register my learners.2. Now that I'm getting traction, employees are registering in Prime and enrolling in courses, I want to correct the manager field to their actual real-life manager.3. The problem is Prime does not allow me to modify the manager field on a learner that has gone through the self-registration process (I did not have this issue during my testing of ACP months ago, when I uploaded a small test group using the Single User registration method).4. The second half of the problem, beyond not being able to modify the manager field is, real-life managers will not be able to pull reports on their team members.Regards,Thomas H.Master Electronics

Hi there,I started designing modules and courses for our summer institute, and I was very excited to have the learners use their phones to learn with the Captivate Prime App. However, there are problems. The entire slide isn't displayed on the iPhone or iPad screens. I tried changing the resolution several times to make it fit, but it doesn't work. Also, the quiz slides are bugged. Sometimes they appear, and sometimes they do not. I need to know how to fix the resolution to fit perfectly as fit-to-screen, regardless of if it is iPhone or iPad. And I need to know how to fix the quiz bug. It only happens on the app.The app also doesn't let me use the player controls. I can't go forward, backward, or go full-screen. I can only pause/play.

Hi Everyone,How can I find out which buttons/list boxes etc. a user clicked while learning in my adobe captivate prime simulation? Can I find out that Information  from the learner's transcript? I've uploaded my content in the content library and I've added it to a self-paced course, I also assigned each button an own ID, and I've alsotried to set the action of the button to assign a certain variable a certain value. However, I cannot see that a button was clicked in the transcript.Best regardsMax

To the Adobe Prime tech team.Thanks for pushing out the mobile app.I'm excited about the possibilities of how this may bolster learning adoption in our company.Starting to test how my content performs through the app today.Regards,Thomas H.Master Electronics

Hello,I am extremely new to this and in the early research stages of choosing an LMS.We want to be able to have people/users be able to log-in only when there is an update to a course or a new course.This might be 1 to 3 times a year for a day or two.  Does Captivate allow users to have an active account for a month then switch it to inactive for a couple of months?Can the user pay the $4/month/user fee only when they need to be active?Thanks,Andy

I have a group of people who were in Organization A1. Their verification email did not go through and they were unable to log in. I "paused", turned off their "status", and deleted the emails. I created Organization A2, now the link says that Users are associated with group A1. How do I disassociate them from A1 and link them to A2? Is there a way to force add the Users email to Organization A2? Or a way to reset their emails so they can re-register again? Thanks in advance.

The amount of Adobe Captivate branding in the entire learning experience throughout the platform is just way too much. Your Head of Branding did a wonderful job I must say, but really for a paid product, we would like to push our own brand out!One example is the standard emails going out, the name of the email from which its coming from is Adobe Captivate Prime. On top of the email, in a blue subject banner it says "Adobe Captivate Prime", etc.Not that we don't pride the association, but we believe it should be toned down and our own company brands should be the ones clearly projected to the learners.Kindly advice if there is a way around these emails and the toning down in general.Thank you.

In Q4 2016 I reported some critical issues between Adobe Captive Prime LMS and it's interaction with my 3rd party learning content provider, BizLibrary.After months of diligent work from the Prime programmers, my Customer Success Manager, Hema Tomar, informed me the programming was complete, solving these issues:BizLibrary content not playing WITHIN the Adobe Captivate Prime Fluidic Player.Prime, not fully capturing, the learner's progress, quiz info etc. when viewing BizLibrary content.Thank you to everyone that helped bring these solutions to life. This is a huge milestone! I applaud all of you.Regards,Thomas H.Master Electronics

We have technicians in the field who currently only have I Phones.  What type of tablet including minimum size is required for use with Prime?

Pues no se si le ha pasado a alguien y donde me puedo dirigir para solucionarlo, el examen viene titulado en español, la teoría también pero después el examen viene en francés, con lo cual difícil de realizar.Gracias por su atención

Hello Community.I have an audio clip that is 7 minutes long.Does anyone have a work around to get audio into Prime as a usable module?Thanks.Regards,Thomas H.Master Electronics

Hello,I have a user who was enrolled in a course for testing purposes, and she completed the course, made comments, and I updated the course. I'm now trying to enroll her in the course to test the updated version, and every time I enroll her it says "User enrolled", but her name does not show up on a list of enrolled users, and she does not receive the enrollment notification. Can someone help let me know what I'm doing wrong?

Our learning assignments have at least two modules - a reading assignment and then an associated quiz. Recently we have had several learners proceed to the quiz without completing the reading assignment. CP allows them to take the quiz to the point of scoring the quiz (Completion). Learners think they are done but when the complete the quiz portion the system is showing them "In-Progress".  It seems prior learners were NOT able to proceed to the quiz until they 1) clicked on the "Go to Activity URL" then, 2) Clicked the "I have completed the task" button. This is leading to multiple attempts on the learner's part, wasting time, before they contact an Administrator, who had to troubleshoot until we figured this out.

I was testing our Prime and I was able to use the same User Name and Password on another computer simultaneously. Is there a way to log a user out once they log in into Prime on another machine/browser? I would like to reduce the possibility of User Sharing. Thanks in advance!

Hello,Can I get instructions for setting this up with Onelogin? I am looking for something similar with this article  Creative Cloud Help | Configure OneLogin for use with Adobe SSO .Thanks,

when I record a video demo it only records in the very top left of the screen, not then entire screen. Like it is magnifying it??Any suggestions?

Need help with resetting learner passwords.I tried Adobe Help Chat.They tried to transfer me to Adobe Help Chat FOR PRIME. But could not.Regards,Thomas H.Master Electronics

Taking a course through captivate.  I'm required to answer one of the questions to move forward but it won't allow me to click on an answer.  All the other buttons on the page work when clicked on. 

My captivate prime won't load up. It was working up until yesterday and now won't load up, it highlights the desktop icon as if it is about to load up but ultimately doesn't. I've reinstalled multiple times but it seems my laptop can now not support it. I have a windows 32bit with windows 7 installed on it. I've tried to install on another laptop but it won't even install on that one. It seems I've gone full circle which has been frustrating. Does anyone have any idea or have had a similar issue? Thanks!