Leonardo Emídio

Participant

Answered

Assinei o Premium com teste grátis de 7 dias porém foi descontado o valor do meu cartão de crédito no mesmo momento em que assinei, ou seja,. não ganhei o teste grátis. Como consigo o reembolso após esse acontecimento indesejado?

Forum|Forum|9 days ago
May 15, 2026
2 replies
35 views

Como conseguir reembolso após não ter recebido o teste grátis?

Correct answer Anand Sri Bhattacharya

Hello @Leonardo Emídio,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Please check this community article and try the suggestions: How to cancel Acrobat Mobile or Scan premium subscriptions | Community

I hope this helps.

Regards,

Anand Sri.

Leonardo EmídioAuthor

Participant

?

Anand Sri Bhattacharya

Community Manager

Correct answer

Community Manager

Hello @Leonardo Emídio,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Please check this community article and try the suggestions: How to cancel Acrobat Mobile or Scan premium subscriptions | Community

I hope this helps.

Regards,

Anand Sri.

Leonardo EmídioAuthor

Participant

Hello @Leonardo Emídio,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Please check this community article and try the suggestions: How to cancel Acrobat Mobile or Scan premium subscriptions | Community

I hope this helps.

Regards,

Anand Sri.

Acabei de solicitar o reembolso do valor, quanto tempo demora para eu receber meu dinheiro de volta?

Anand Sri Bhattacharya

Community Manager

Community Manager

@Leonardo Emídio , It may take 3-5 business days, and it also depends on the bank.

To learn more about the policy, please check this article: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Regards,

Anand Sri