Questions

Hi Adobe users, Could it be folders i have made disappear? 🤔 🤔After 3 months? Can I get these back someway? Thank you in advance  Kind regards 

Fiz uma pasta de digitalização de documentos importantes e não estou conseguindo acessar para imprimir. 

I have been using this app for about 2 months now to scan my daughter's school work and today I opined the app and all my documents are gone. I only see the recent ones I just scanned.  Why did it get deleted? How can I get them back? Has this happened to anyone?

Hello, I've been using Adobe scan for about a year for free for the help of my office work with my iPhone.For that purpose, today I scanned about 90 pages of  a textbook (since my job is a teacher) and even after it, there was still some pages remaining so I continued scanning. However, while doing it, the app suddenly froze and I couldn't do anything to it.So I restarted the app, but at then, I found all the documents I'd saved deleted and they weren't found even in cloud services.  I put a lot of time and effort in it, so I keenly want the issue settled as soon as possible. I am not sure if you can tell the situation with my broken English (because my first language is not English), but hope for immediate help.Thank you,

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Why do I got that?Access DeniedYou no longer have access to this service. Please contact Adobe Customer Support  if you believe this is an error.Please follow this link.

Hello,i was using this app to scan my documents thru my mobile phone.Today i tried to scan a new document but i surprised that the app asked me to enter my email address but actually i did not create any account before to log in and scan.Please any one can help on how can i reach my scanned documents?

I am facing a weird problem where firstly I wasn't able to open the document and was shown am error depicted in attachment and later on rebooting moble document itself disappeared.Could you please help in retrieving the documents as it was a important one. Baljeet 

I am using Scan on Android and need to change the default email app as I recently changed employers. Not my login email. How do I do this?

After I upgraded to the latest ios 15 and with the latest app version available on the app store,  I am unable to get into the app.1. When I sign in. It shows - You are successfully logged in.2. Then immediately shows - Unable to sign in. Please try again later.3. The catch here is that I am able to login to the documentcloud and see my documents there.4. I tried to login with other account id - got the same error.5. I tried login in with my account on my other apple phone running on ios15 - got success. What I already tried:1. Restarting my phone.2. Reinstalling Adobe Scan several times3. Definitely looks like some version or cache problem in my apple iphone XR. Please help!! 

How doni transfer my phone fiels to my computer

I signed up to the free trial of premium but whenever I try to use file merge it claims I need to subscribe. I then click on subscribe and then it tells me I have already subscribed. This is on Android. I have checked my account page and it says I have subscribed there. I have cleared the cache and restarted but nothing has made a difference so far.

With adobe we can 

Hi, The PDF are saved and I can see from my phone. But when I open Creative Cloud on my computer, they are no files. - Both phones and PC are logged on same account - Creative Cloud Synchronization is OnWhat can I do to access the files from the PC?

Adobe updated yesterday can't open pdf's

I have scanned a document an hour ago and hurriedly saved it. But somehow it was not saved. How to get back those images? Thanks.

Respected sir, it's not possible change the file name. The rename of a file is not available. Please fix the problem as soon as possible otherwise I will uninstall this app.

Why Adobe Scanner often sign you out from App in phone (Android) and it does not remember id or password at all. This is fustrating.

I don't know why, I can create pdf easily but when I upload it or send it to other it says that this pdf is not accessible!! But the same things had been going right I have made lots of pdf and send it to others then it was ok but now I'm facing accessibility problem. Please let me have the solution for this as soon as possible thanking you!!

Hi,i did some important scans last week and today I needed them and opened the app. They showed up but the app crashed then. When I restarted it there were all my scans but just not the important ones from the one day. I've already looked in the document cloud but there are also exactly not the needed ones. Does anybody know what I could try?thank you 🙂my device: iPad Pro 2020 iOS 14

Whenever I make PDF'S it will auto crop which is irritating to me because some important numbers or words will miss and I have to click NO CROP for all images if there are more than 100 pages how can I click NO CROP option time waste process. So I came here for a request that is please keep an Option in the settings to do not crop the pages and keep it at default without crop. If we want we can crop. So this is my humble request. Hope you will work on this and expecting that option in the next update in the future.THANK YOU.

I have an Iphone 6 with software 12.5.5 and i had adobe scan downloaded onto the phone. Now when I try to open the app it tells me it is not possible to download it - i don't know what happened. Can i get Adobe scan back on my phone? 

I use this app in my classroom a lot and am having trouble with compatibility of screens between my note 9 and other devices. Here's my order...1. Create file2. Share3. Share a copyMy phone's next screen is all apps, but the other screens are 2 rows of apps followed by a black space with about 4 choices1. Markup2. Email3. Save to...4. Save to filesAm I able to change my all apps screen to look like theirs?

Hi there. This might be an already covered thread, though I couldn't find in the search.  I would like to ask the developer to add a grid visible while scanning, like we see when taking pictures from the phone camera.  Regards Michael

How can I scan a document with my iPad to a folder or server on my desktop via network?