Questions

Unable to scan documents, always displays a message, "capturing, hold steady" Never scans any type of document 

Scans well but when try to share a copy to google classroom I just get the white screen with circle "loading" indicator endlessly.   Last school year it uploaded to google classroom easily.  Any advice?

Hello! I recently updated my phone to an iPhone 12 Pro. I have been using Adobe scan for about 4 years on my previous phone. My documents always saved as pdf, and were visible from the cloud inside my acrobat reader on my desktop at home. After updating my phone, I opened Adobe Scan and it says I have no scans. If I log into the cloud they are also all gone. I have two different accounts, one linked to a personal email and one linked to my school email, and the files aren't in either place. How can I retrieve them? I have 4 years worth of school scans that it will be very difficult for me to recreate.

Hi! I have quite a lot of scans on my mobile taken with adobe scan. Only four of them show up in the adobe document cloud on my desktop as "recently used". First: how can I make my scans accessible from my desktop? Second: How can I setup adobe scan to autmatically store the scans in the cloud as long as a internet connection is available. Is this possible with any kind of cloud? tia & cu,ada 

como puedo recuperar archivos que ya se habían guardado previamente pero se borraron en automático 

It will be great if we can export / scan image to B/W or Grayscale, it is comment / important for business docunment scan. Thanks !  

I was trying to download the adobe scan app on my iPad becasue I thought it might be easier to edit scanned documents on an iPad v. my phone. But I learned today that my iPad will no longer receive software updates meaning it will not update to iOS 13 like the app in the play store requires. Is there an iOS 12 compatiable adobe scan app out there? Apple was no help at all 😞

The Adobe Scan app does not upload documents to document cloud. It says I need to upgrade to PDF Pack because the Adobe Document Cloud free storage limit has been reached but I'm already subscribed to Adobe PDF Pack but it still refuses to save scans. 

Adobe scan doesn't allow to select 60/50 Hz suppression of flickering, so i can't use this app because of flickering. Please help!

Hi, last month after updating the application, I lost almost all of my documents. I do not know how to get them back. Now I need several documents to send to school for my little sister. They are very important. May you help me please?

The standard file name tag to save files has an error in portuguese. Instead of  DD 'DDE' MMM 'DDE' YYYY, it should be DD 'DE' MMM 'DE' YYYY.

Locations where to redeem

When I scan in redmi note7 pro after first scan the camera is not getting connected for second scan. Pls resolve the issue.

Here are some most commonly asked questions and solutions about OCR on Adobe Scan Mobile App-   1-Why can't I select, edit, and comment or mark-ups text? OCR must be enabled. When it is, you should be able to copy and search text from the scan app. Working with converted text requires Acrobat Reader. If you have installed Acrobat Reader, tap Open in Acrobat to work with the text.   2-Why does OCR not appear to work on parts of my document? Because OCR is a complex conversion that relies on consuming recognizable text, certain document characteristics may degrade the quality of optical character recognition output. For example, the following conditions may impair OCR quality: A dark coloured background A source document with multiple languages A rotated source documents Scanning under light conditions that are too bright or dark A network connection and an Adobe Document Cloud connection is required   3- Why does OCR (text recognition) not work or produce

As I notice on 29 Dec 2020, AdobeScan and Document Cloud has stopped service in China region, and I can't access to my history documents or downlod them, please provide any kind of solution if I could get back my documents.Thanks!  p.s.my phone is Samsung S10, I downloaded adobe scan from Google Playstore.

I was working on one of the files I have consisting of 33 pages, which vanished from the recent scans and all scans tab, not even on the cloud portal of Adobe, don't know if this is a design issue with the app or not, but I have been betrayed by the app since the file was rare and I won't be getting the raw scan again, a total loss. I have lost trust in this app now.

Hi ive been using this free app on my iPhone for awhile now but I've just needed to scan sensitive documents and then delete them afterwards and I've just realized there is no trash can for me to delete from.... how do I know documents are really getting deleted? thdnk you for your help in this matter   Rebecca 

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When trying to use the mobile app Adobe Scan, I get "Mobile App Usage". message. How can I get pass the message so I can start scanning documents?

I can not open up the Adobe Scan app on my phone. It just times out

Hi,am jaydeep.I am very appreciat to this app.and ,i hope a before update is very nice for all user

Is there a way to sync my local folders in adobe scan with document cloud?

My first use. Wondering if I got the wrong product for my needs. I'm running on an iPhone. I took a photo of a printed text document for which I no longer have the source. I wanted to OCR scan it and copy the text into a new text document to modify and reprint. Not sure what other use the OCR  would be for. The scan produces a pdf, which does me no good. Should I be able to get editable text from this OCR scan? If so, how?

So it happened like my teacher did not recieved my email and he is telling me this after a few months of the submission date and now when I want to resend it but it is not being shown in my recent scans. I know I can just click the pictures again but I had done a lot of editing and pasting pictures and charts so I don't have them physically please reply back as soon as possible. 

if turn auto capturing off ,capture option not working when second photo capturedand once i can review the photo and goback it will worked . so what is the difference between multiple page scan while turn off auto cpature and turn on auto capture