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Nadege.3
Participant
May 16, 2026
Respondido

Je me permets de vous écrire car chaque mois, je suis prélevé de CHF 17.30 alors que je n’ai pas d’abonnement en cours. Je ne comprends donc pas.

  • May 16, 2026
  • 1 resposta
  • 39 Visualizações

Je me permets de vous écrire car chaque mois, je suis prélevé de CHF 17.30 alors que je n’ai pas d’abonnement en cours. Je ne comprends donc pas.

    Melhor resposta por Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account and unable to track any active/paid plan. Please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works. 

     

    ~Amal

    1 Resposta

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerResposta
    Community Manager
    May 18, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account and unable to track any active/paid plan. Please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works. 

     

    ~Amal