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Shirly1307
Shirly1307
Participant
March 4, 2026
質問

Saya telah membayar namun tetap status free user..

Telah membayar namun masih sebagai free user…

Sudah mencoba sign out dan sign in kembali hasil tetap sama.

    返信数 1

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 4, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    I have tried checking your Adobe account and unable to track any active/paid plan. Please try to restore the purchase, Tap on the profile icon > Subscriptions > Restore Purchase and see if that works.

     

    ~Amal

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