Questions

Hi, a colleague took over a project for a few weeks and I've jumped back on it again to find issues with XD freezing/crashing. FYI, he's using XD on Windows 11, I'm on Mac OS Ventura 13.4.1 (c). A random app without an icon graphic called 'mxredirect' loads in my Mac OS dock when XD crashes/freezes. I haven't updated theOS or XD itself since I've been away, anyone else experiencing this?

Hi,Breach Of Trust issue.I noticed Adobe XD is the only Adobe Creative Suite app that is not in the windows folder:  Its in WindowsApps Folder based on the shortcut and even as Administrator you can't open the folder. I just uninstalled XD and am reinstalling it knowing that theres a bigger problem.

Is there any way to make square grids visible on developer view? That is something really needed. We can already view the layout grid but for the game development the square grid is commonly used one and it is missing. I have tried to export the grid as png and placed above all the layers. But now i cant hover over other elements. Would be awesome to see this feature in the software soon. And if there is any other method to make it work would be so appreciated if you share with me. 

Last week, exporting XD artboards to PDF suddenly stopped working. The day before, I could export, and then suddenly I started to get an error message that just says "There was a problem exporting your asset" with a link to a generic troubleshooting page. The designer who created the files can export without an issue, and I seem to have edit access on the file. Something is just preventing me from exporting.I've updated my OS and XD. I've restarted the program and my computer. I've logged out of my account and logged back in. The only thing I haven't done is reinstall the software. The only other thing that I can think of that's unique about these files is that we use a custom company font, which has caused other types of issues in the past, but I don't see any indication that's at play in this case. Any advice?

Hi,I recently had a bug : In a website prototype, most of my photos (not all of them) were flipped upside down when I exported as PDF my project.When I export as PNG it's all perfectly fine but I want to be able to export as PDF without this problem 😕😕Is anyone having this problem ? Is there a solution or is this a new -not well know- bug ?Thanks for your help -Jeremy !

Hello!I am relatively new to using Adobe XD. I am currently working on creating animations for my prototype, and everything seems to be going well until I scroll down the page in view mode. Some of the objects are supposed to animate, but I don't understand what I am doing wrong. You can see an example here, where some of the images and text are auto-animating. What I would like is for some of the objects lower on the page to do the same. I am following the same process I used for the previous animations, but it doesn't seem to be working. Do you have any clues or suggestions? https://xd.adobe.com/view/375fcbd4-e9ee-458b-ada3-3de99853ab68-620c/

I am export few PNG images from XD, but the exported PNG images are very low quality. whereas the images I used in my designs are high resolution and very good, but when I export it looks blurry or fuzzy.Anyone know why?

Hi, We were expecting to have access to Adobe XD when we registered to CC. It's still part the the list that is promised with the package we signed up to. Unfortunately there's no downloadable XD in sight.I understand that Adobe purchased Figma but that's a whole other package subscription that doesn't have anything to do with Adobe.Please tell me how to access Adobe XD (or Figma through my CC acccount).

Can anyone help me diagnose why my shared Adobe XD file sticks on the first page transition?https://xd.adobe.com/view/a1edb7b0-a0ed-4b74-b0ef-c5e9416b834a-f4be/^^ click the first option 'Reduce operating costs'.If you use the navigation tool at the bottom and then go back to the first screen it works, but if you try straight away, I just get an endless loading icon.Thanks

I can only add a new flow to the artboard and not put it in the flow I already created.Please your help 🙂

It seems like they are sunsetting XD.With regards to existing designs, is their any way to port it over to Figma?

Try the following solutions in the order in which they are listed:   Please try the steps mentioed in this article: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html.   If that doesn't help, then try the below steps.   Start the Credential Manager Service:    Remove Web Credentials. See this article from Microsoft  https://support.microsoft.com/en-ca/help/4026814/windows-accessing-credential-manager​ for more info.  Disconnect VPN and retry  Switch to a different network and retry    Or, You may try the below steps-   Click Start Button and Type "Windows Update" Now either click "Check for Updates' or click on one of the options "Important" or "Optional". This will open a window, " Select Updates to Install". In Optional Updates, Find update KBXXXXXX (Depending on the latest update) and check it. You can uncheck all other updates from Important and Optional list as that will make the process faste

 Hello togehter,since a few days we have problems to share files with our customers.Just one of them can't open shared links to specific files.We've already tried to remove and recrate the links, but he still get the same error message.Please help us to find a solution for this problem. 

Explanation: When I open XD at Home Page as shown below and when I'm using to create/edit something, the Home and Tool Bar (not limited to it) starts to get that appearance over a few seconds, like the elements of the program is begining to degrade. It degrades to a certain point then stays like that until closed, minimized or hovered by the mouse, but will degrade again. At the moment I've only seen this problem in my laptop using Adobe XD and Bitwarden. If I hover a clickable text element with my mouse, it'll fix but return to bad state after a few seconds. I don't know where the problem lies and I need assistance to keep working. I use a monitor as a principal video and the laptop screen is secondary.Specs: i7 7700HQ, mainboard 0P84C9 A01, 24GB of RAM, Geforce 1050ti 4gb

Hi, my name is Pedro. I earned a free 9-month membership to Adobe XD from Google, through Coursera. However, when i try to redeem the code through a message in Coursera, the page  of adobepartneroffer.com won't open. I would be very grateful if you could solve the problem, because i need this for the rest of the UX course. 

Hii, I'm unable to instal abode XD on my mac, Althoigh inhave licensed creatve cloud but in my "all apps" section, i am not ablt o see the xd software.

Hi, I'm prototyping a design that requires logic rules added to it. For example, a radio button accepting terms of service cannot be cclicked until the link has been clicked to read the full terms of service (example bleow). I cannot find any information on how to accomplish this. If anyone can point me to a resource demonstrating how conditions may be added to an interaction I'd super appreciate it 

Hello, since this morning I can no longer launch adobe xd, I tried to uninstall it and reinstall the latest version of creative cloud and xd. I also updated my macos version to ventura but nothing works. I don't know what to do to correct this problem. I need help

Hello.. After a few minutes of working with the XD the keyboard stops working. I cannot edit anything. Shortcuts, Ctrl + c, Ctrl + V, etc. do not work. Zoom does not work. Everything that has to be done on the keyboard does not work. In other open programs the keyboard works perfectly. If I restart the Adobe XD it still doesn't work, the only solution to make the keyboard work again is to restart the PC, which I have to do every 5 minutes. I can not work like this. Please, I need a solution ASAP.Best.

xD seems a light weight tool but performance is very bad even though I have 16GB of ram and less app opened.Even a few minutes of job is dragging to an hour. Most of the times, not able to rename layes, edit color values in a picker, not able to edit text in a artboard. So many issues. Can technical team look into the performance issue?   <Title renamed by moderator>

hello, I'm a student and have access to Creative Cloud. I have all aps without adobe XD but it's neccesary for my program. when i try to use links for downloading application' creative cloud wrote that it doesn't exist.What i need to do in this situation? 

The undo and redo functions are disabled.  Can't seem to find a way to turn them back on.

I have been looking to clear the connections between various canvas,  1. I would like either select a few sceens and clear the conncetion either coming to canvas or  moving away from canvas. 2. I would like delete/clear all the connections created on  the files.  

Will there be a tool developed to convert XD files over to Figma since Adobe seems to be sunsetting XD? I have a lot of files already built in XD, and having to rebuild them all in Figma from scratch will be a nightmare. 

My team has come to rely on Xd but this level of pixellation when exporting images is forcing us to look into other programs. (Both of these images are at 1x and have been exported in the method recommended by the Adobe tutorial.) Was there a bug in the latest update that would account for this at all? It seems to have worsened over time.