Skip to main content
Participant
April 2, 2023
Question

Please help me a version Adobe Media_Encoder_2020_V14.9 and After_Effects_2020_V17.7

  • April 2, 2023
  • 2 replies
  • 335 views

Now, My project need Adobe Media_Encoder_2020_V14.9 and After_Effects_2020_V17.7

I am using creative cloud but I can not find this version

Thank you

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
April 2, 2023

If the solution offered by Rick Gerard doesn't work, you can try getting the 2020 version from Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

Participant
April 4, 2023

thank you very much

Peru Bob
Community Expert
Community Expert
April 4, 2023

Please let us know what worked for you.

Community Expert
April 2, 2023

Try using the Creative Cloud app to update or reinstall after effects. The media encoder will then match.