Updated After Effects and Media Encoder yesterday, now green video preview.

Forum|Forum|4 years ago
May 7, 2021
1 reply
988 views

Well this just screwed up my whole week. I updated After Effects and Media Encoder yesterday and now my AE previews any video as ust green. I had IT update my NVIDIA drivers but still nothing. Come on! All these so called fixes are not working! HELP!

Performance

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Jose Panadero

Community Expert

Go to Edit > Preferences > Import and deactivate Hardware Accelerated Video Preview. Then go to Edit > Purge > All Memory and Disk Cache. Restart After Effects and green previews shoild dissapear.

Also it is a good idea to update your graphics card driver.

suzen451Author

Participating Frequently

I just did this and IT updated my graphics card. Still not working. Uggh!!

Jose Panadero

Community Expert

Try to deactivate hardware acceleration at a project level. File > Project Settings. Under Video Rendering and Effects tab select Use Mercury Software only.

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