When I drag Footage to any Comp, it freezes the program and doesn't respond.

Forum|Forum|4 years ago
October 7, 2021
1 reply
134 views

My AE has been acting up and I've already tried a variety of basic troubleshooting procedures. Force quit, restarted the computer (several times), cleared cache, even uninstalled the app. I still can't even drag footage into a composition. Anyone know how I can get my program back to normal?

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H

Havana5CD1Author

Participant

After trying a few different things, I'm thinking it might just be the footage itself that's acting weird. Cause other mp4's have no problem entering Comps. I did reset my preferences before figuring this out, so that may have helped. Not sure.

nishu_kush

Legend

Hi Havana5CD1,

I agree! It could be the particular footage that causing the issue. In such cases, transcoding the footage before importing in After Effects usually helps.

Let us know if that works for you.

Thanks,

Nishu

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