Importing PowerPoint to Captivate all slides blank with just "click box"

Question

I have Captivate 2017 and attempted to import a power point deck to it. Everything looked good in the pre-upload preview, but when it came in, every slide was blank with just "click box" in the middle of the page. No other content is visible. They are still blank even when I preview the course.

Initially I assumed there was a problem with either the deck or the version of PowerPoint, but when I downloaded a Captivate trial on another computer I was able to import the document just fine. I also had PowerPoint 2016 on that computer so I tried creating a new deck there and uploading it on the other computer, and no dice, same problem.

I've uninstalled the program entirely and re-installed it after making the user account a local admin on the computer, I confirmed that the computer specs were good (it's brand new), and I am just completely stumped as to why this is happening. Any help would be much appreciated.

daninuch · Accepted Answer

I have seen this issue in past on Captivate 9, and to resolve those, we had to launch Captivate and MS PowerPoint as admin.

You can set Captivate to launch as admin by default from properties:

1. Navigate to C:\Program Files\Adobe\Adobe Captivate 2017 x64

2. Right-Click on AdobeCaptivate.exe present in there

3. Select Properties > Compatibility

4. Check the box for 'Run this program as administrator' > Apply > Ok

For MS PowerPoint:

Anytime you are going to import a PPT\PPTX in Captivate, keep a blank presentation open in Admin mode. To run PowerPoint in admin mode, either right click the icon from Start Menu OR navigate to C:\Program Files (x86)\Microsoft Office\root\Office16 and right-click > run as admin on POWERPNT.EXE

Let me know how this goes.

Also, on a altogether different line - if one of the computers can convert the PPTs into Captivate Projects, why not use that to convert the projects into CPTXs and then you & other developers can distribute converted projects to work on those further. Just a workaround.

/best

@Papintegrator thank you SO MUCH for all your help. The running as administrator didn't work, but I did try to open the CPTX that I had created on my other computer, at which point I rec'd an error from Adobe. "A fatal error has occured [sic] and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files. Please restart Adobe Captivate."

Googling that error led me to clear the cache, and I discovered that the "Publish At" and "Project Cache" were both network folders off the file server. Apparently Adobe hates anything that isn't a local machine because I switched it to a folder on the desktop and voila. As if by magic everything started working.

Again, thank you for your help, I really appreciate your efforts!!!

papaintegrator · Answer

Oh yes! Folders on network! Missed it completely. Thanks for updating the thread./best

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