Questions

Thanks in advance for your help.I have an interactive video, and on the overlay slide, I have a text input box. I tested to see if the variable was in the system, and indeed, the variable is being populated by the user on the overlay slide. But when the user clicks back to the bookmark on the interactive video slide, the variable is empty.  And what's even odder . . . in publish preview to html5, everything works. But when published, the variable is indeed empty on return to the bookmarked slide. The variable, once populated w/ user input shouldn't change, should it? Once it's in the system, it doesn't revert to being empty, does it?

I have a lareg video file I have sucessfully published to my LMS. The original request was to set up without user access to playback controls to prevent FF through the video. Now they want the playback that allows the user to pause and resmue the video. I have coiurses where this works on my LMS but others set them up. Attached is a screen grab of the message I get when the courses that have the resume capability are resumed.How do I set this up in Captivate? 

I have two buttons that I want clicked, then show the next button and wait for the user to be ready to push it.   So I made two variables, within and between.   When they click on withinest or betweenest boxes, those variables (within or between) get assigned a 2 like below.   If they click on the betweenest box and within is already greater than 1, then they have clicked on both boxes and I want the visited state for both boxes to show, the nextnav button, then I want to pause  the presentation until the user is ready to click on the next button.   The next button is not showing up.  What am I doing wrong? I have captivate 11.5.5.676  

Greetings, everyone.I'm using the following script to bypass the splash screen, which seems to work well on desktops but not on tablet/mobile devices:$(document).ready(function() {$("#playImage").click();});I would like for the tablet/mobile devices to adopt the seame measure but cannot seem to figure out why it is not working. Thank you.

I am trying to create a Try Me video where my requirement is that the user must be able to enter text in the name field while watching the try me video. In the settings, I have selected Training Simulation and the "Automatically Add Text Entry Boxes for Text Fields" setting is also selected. However, I do not see any text entry boxes in the timeline and the video takes the animated text. How can I fix this?

I have a course created that has been running correctly for a year now. The course ends in a quiz, but I am having a few users say they are unable to press the submit button. It stays greyed out even after selecting the answer. This leaves them stuck and unable to move along in the course. It is working for the majority of the users so I didn't want to reupload the file. But the few having trouble have restarted it many times, and used different browsers. Any tips on other things to try and help them get through it? 

Hi everyone, When viewing a course in Captivate I don't see a visual indicator when I rollover the PLAY button (hand cursor).  Is it possible to add this someway after Publishig?  Edit code and so on?  Thanks!  

Bonjour à tous, Je souhaite réaliser une simulation logicielle avec captivate. Cependant, ce message d'erreur apparait. Pourriez-vous me renseinger sur comment modifier la valeur DpiAwareness= 1 ?  Je vous remercie pour votre aide ! Bonne journée, Laura 

Hello,I have several SCORM files that I have uploaded to our LMS. For the most part, each SCORM file has quiz questions and an Exit button. When users complete the SCORM files, we have gotten reports that the file is still being marked "In Progress". I do already have a ticket in with our LMS vendor, but I would like to know if there may be a cause within adobe captivate. Could the quizzes be causing this issue? 

I need to publish several courses that are in Spanish, but I can not seem to get Captivate to publish the course with the Spanish words (or any other language I tried). "Slide title" and "Duration" in the TOC and "Minutes" in the lower left corner timer.

I created a new Captivate file with a Calibri font theme. I used some of the elements from my earlier developed Captivate file Which contained Myriad Pro font and I updated all the fonts as per my Calibri font theme. Now, whenever I opened this Captivate file it shows a Missing font message window. I replaced the Missing font as per my theme font and I updated the Object Style Manager and verified Captivate Master slides as well. However, it still shows the Missing font message window.  Please let me know how to resolve the issue. why it is showing the Missing font window when the Missing font does not exist in the Captivate Source file. Looking for Adobe support.

I see this has been up once before but the person did not got any answer so I try again.The problem is that after a while the youtube links (They open external on youtube) gets broken.When I run the course using F11 on my desktop it works so the links have not changed.I the need to cut and paste the exact same link in Captivate from property window to get it to work. Thios make no sense.Is this a captivate bug or a LMS bug?BRRobert

Looking for some help. I consider myself pretty competent in what seems to be a fairly simple tool (I'm used to Visual Studio and other dev tools). I'm running into an oddity with a couple of files from someone and can't ask them what they did. At this stage I'm suspecting a product bug but I'd love to be proved wrong.The problem is pretty much like the title says - on more than one slide I have an image that won't go away - I can't select it or delete it.Things I've tried:1. Deleted the background for the slide - no difference, it's not the background.2. Checked the (blank) master - it's not on there (and doesn't appear on other slides).2. Looked in the Library and the image is not there, as a background or an image.3. Saved, closed, CP re-opened etc etc.4. Checked that the image isn't on another slide and set to appear throughout (suggestion I saw somewhere).All to no avail - stuck with annoying images I can't do anything about. Grr. The only solution is creating a new slide and movi

Hi there!  I am creating a project which is for desktop only so no need to be responsive.  However, the problem I have is that with a non-responsive project, the text seems to be very pixelated as i believe it is converted into an image?  Apart from creating the text in illustrator and importing in as a SVG is there any other way to sharpen the text?  Obviously importing the text as an SVGs will be a slow process and difficult to update.  Would you recommend creating this as a responsive project even though it will not be required as such, to improve the qulaity overall? I also have been tasked to update older non-responsive projects and improve the quality. The dimensions are 1280x720. Thanks!  

i have installled the latest version of captivate 2019 on my MAC with big sur as the OS. i have not been able to load the eleraning assets i continue to get an error code 41. any one have a fix for this issue  

I zoom into my project so that I can work on it:   I duplicate the oval, click on timing and the screen moves, why?  This is the entire screen that I see above and below  This is very frustrating.  I have 40 ovals that I have to duplcate and precisely place and it keeps moving each time.  Why?  I am on captivate 11.5.5.676.  

I'm having a little trouble adding a JS Cookie to the index.html built with Captivate. Quite frankly, it shouldn't be that difficult considering it's nothing more than <script> content and a file. What happens is that after I've inserted the code, the Cookie container flashes and then the Captivate slider appears but nowhere to be seen is the Cookie container, even though the code is present. However, if I was to load the scripts in a separate web file (as a tester), no problem! I can see and interact with the Cookie prompt. Within the <body>:<script type="text/javascript">document.addEventListener('DOMContentLoaded', function () {cookieconsent.run({"notice_banner_type":"standalone","consent_type":"express","palette":"light","language":"en","website_name":"webname","change_preferences_selector":"#changePreferences","cookies_policy_url":"https://www.fluhah.com/corporate/en/legal/privacy.html"});});</script> Loader:var lJSFiles = [ 'assets/js/jquery-3.3.

Dear allI have been away for a year from my computer and adobe captivate was not available on remote working. Unfortunatelly once I came back to the office I realize that all my captivate projects were deleted and a new istallation of captivate was needed in my organization as well as new computers.I have saved my captivate projects into a hardrive , and move them to the new documents: / saved captivate projects, but when I open captivate I am not able to open the projects any more, I can just play them but I need to reopen to make some changes in the project and finaly save it as a Scorm package The projects files are saved with another name and not with the numerical data that captivate saved them. Can anyone please provide me with some help.Thanks in advancePEPE

Some, not all, question slides require double-clicking to select an answer when viewed in SCORM cloud. When landing on the screen, the entire screen is hot, or clickable, and the hand icon displays wherever you move the cursor. So the user selects their answer, but it's not registered. They then have to click again, and then the answer IS registered. Why is the entire screen clickable upon entering the question slide? Why must they click twice to select an answer? Also, this happens randomly and not all questions. Some question slides behave properly, but some (of the same question type) don't. The desired result is a single click to select an answer.  I've replaced all question slides and changed obvious settings and no change. I am using version 2019 11.5.1.499. Thanks for your help!

I created a text box entry in which the user is supposed to enter the name. If they enter the name, it moves to the next slide. If they leave empty, they get an error message prompting them to enter name. All of this works. However, if the user enters the name after they get an error, then it does not move to the next slide. Not sure what is missing. 

I am NEW to Captivate. I am publishing a course in HTML5 and when I want to zip the SCORM file it launches Adobe Media Encoder and begins to generate an MP4. Not sure how to just have it create a SCORM zip file.ThanksMike

Hello! I am entering a 3 minute video into Captivate to create an interactive video. Captivate is posting it as a 2 minute 56 second video. The last 4 seconds are vital to the video. How can I ensure that the video stays at 3 minutes.  I attempted to load it into Premier Pro to add some blank length, but only 2 minutes 56 seconds of the video will show up in Premier Pro. The video resides on my desktop, so I am not trying to get it from any where else. When I play the video on my desktop, all 3 minutes show up. Kris Beisel

I would like to use software simulations as the test for whether our learners have understood the training correctly. Can I configure the Reporting settings to get a pass or fail for a simulation?If I set the Status Representation to Incomplete > Passed/Failed, it still always shows as Passed, even when the user makes errors and sees the Failure captions before clicking the correct click boxes. I was hoping I could set a limit for how many times they get it wrong before getting it right.All I can see in the settings for Success Criteria is User Access or Slide Views, neither of which are quite what I need as they don't relate to simulations.Is there any way to do what I want? Or any suggestions for a better way to use simulations as a test?

Hello!!!I have a scenario where in Captivate I have it set to where the user has three attempts to pass the quiz. However, in blackboard, if the user tries once, closes out the course, and then tries to come back and attempt the 2 other tries they have, Blackboard has counted it as an attempt and then only lets them view the submission. If they stay in the course it works perfectly but I have a feeling we will run into them closing it out at one point. I can't do three attempt in blackboard either because then it resets the entire scorm package and I don't want them to go through it all over again. Has this happened to anyone else?Thank you!!!!

I have created a cpvc file inside a cptx responsive project but when published the cpvc does not display. I then created a cpvc and imported it into the cptx project. Same problem it will not display when published. I need to be able to convert the cpvc to mp4 but can not determine how to do this in Captivate 9 as there doesn't seem to be a way of controlling the output. Would you kindly explain how I can do this as a matter of urgency.Thank you.Amanda