Questions

Greetings, Many of our users are experiencing latency with quiz slides when the "branch aware" setting is enabled within the quiz preferences for a course. Has anyone else experienced this issue?  Thank you in advance for your help!Beth

First off, I am running the latest update of Captivate AND Windows, I checked. My computer also runs Adobe CC programs without any problems. I always close all other programs while running captivate. That being said, Captivate is still crashing when I visit the assets panel (although I CAN save now--a big improvement over last week). Additionally, there is several seconds lag time in placing anything into the workspace ( buttons from the drop down menu, text caption boxes,etc.). Any suggestions would be greatly appreciated.

HI, I'm experiencing an unusual issue with linking an image to a pdf. I follow the standard process of: adding an image, selecting Use as Button, then in the Actions tab I select Open URL or file, finally select the file from my desktop.  Captivate doesn't seem to save that file into my library and when I publish the project I see this error: Cannot GET /preview/HTML5Temp193808365250Publish/CommonlyUsedBoolean.pdf

Hi, I am trying to import a biteable into captivate and when I do this, and preview all of the info isn't displayed, it's like it's outwith the screen size for the blank captivate project. The biteable has been downloaded at 16:9 which is the default setting, the others are, 9:16, 1:1, 4:5 - can you let me know which of these I should be using to ensure compatibility within captivate. Thanks  

I repaired a non-working Captivate quiz file and wanted to replace the file. The Scorm Export works absolutley fine. When Exchanging the needed files on our content Server of our LMS, it shows the following error: When creating a new Learning Item in our LMS, the content works absolutley fine. Please help finding the problem. Thanks

I'm trying to create an ARIA compliant version of my Quiz. It's a multiple choice quiz and when the user presses the tab-key the next answer is activated but there is no visible indication which of the questions is activated. Is there a way to indicate the active question by a surrounding rectangle or something like that?

Hello,I am creating a video demo and am trying to use the pan and zoom feature. The zoom in works fine, but the zoom out immediately jumps to the full picture, no matter what speed I put. I have looked online and have seen many people talk about the same issue, but no solution has been given. Thanks, Will

Hello dear forum readers, We have a "legacy" in the form of SWF files which are integrated into an ILIAS learning module In 2015, an internal "ILIAS learning module" was created on an ILIAS 4 instance, with many pages ... In order to "loosen up" the whole thing, a number of "exercises" were created with Adobe Captivate 8. The exercises are actually more animations than "exercises", a learning progress or similar was never measured and tracked. * These exercises were then saved in Captivate via SWF Export. No zip file as a scorm or something similar * The SWF "Exercises" have been inserted into the respective pages of the ILIAS learning module as a "media object" at a suitable location. With the end of Flash, the SWF will of course no longer run. Perhaps anyone here with moodle How can I get the HTML5 generated content into the current ILIAS 5 block editor with reasonable effort? I'm standing on the hose right now ... If the entire learning module had been created entirely in Adob

Hello 🙂 ,I just wanted to check if there is an option to use the callout text reflect in the notes pane for audio generation.Currently, I'm using copy - paste; copy text from callout and paste in the notes pane, and generate audio.Please share your thoughts on how to have it updated automatically, if possible.Thank you!

Hi, I have had no issues publishing my last 17 Captivate 2019 courses to the LMS but since the big error from March 9th, when I publish a course to my LMS, my learners have to resize the course. So I am at a loss as to why this is an issue. I'm sure it is something simple. I DID verify three things to eliminate some potential solutions:  1. I went to Modify --> Rescale Project... and found the dimensions are correctly set to 1280 X 720  2. I went to my video slide and verified both X and Y are set to 0 and the dimensions are also 1280 X 720.  3. I went to File --> Project Info... and verified all the settings are set correctly. 

Hi could anyone tell me what this error means?A document has been created for review in a shared drive but when trying to open this error comes up.Thank you

I recently did several days of work without continually hitting the save button (didn't think it was going to be an issue). Then I get the .zip error that Adobe introduced, ultimately, Captivate forced closed itself. No backup was created (at least within the last 3 days of working like a dog). Is there any hope? Or do I now have to tell my employer that my work "mysteriously" disapeared. Can I get an Adobe Engineer to call my boss?

HiI am trying to remove a poster image that I inserted into a Captivate project. (I will not replace, but remove completely). It is not possible as the field is greyed out.Can anyone help?Thank you!Ellen

Update - Saturday, March 13th, 2021 10:30 AM PST   Adobe Engineers have identified the underlying issue which was related to the management of assets in the Asset Panel. This is not the same issue that was identified related to the Microsoft Windows Update on Tuesday, though it may have presented similar error messages.   On Friday, our asset team added a substantial set of additional sounds to the Asset library. A dormant bug in the Adobe Captivate code related to file management was triggered by the substantial number of additional assets.  We are rolling back the additional assets for the moment, to restore functionality as quickly as possible, and are simultaneously working on an update that will remove the file management bug from Captivate.   From a user perspective, this will mean that:   1. Those new sound files will not be available for a little while longer.    2. Captivate will simply start working again as it did before, with no action req

I am using TalentLMS and in my first created e-course I use a SCORM file with a video to start the course. When I get to the end of that video TalentLMS does not allow to complete the action and sends me back to retry. Which settings must I change in the Captivate file for this to work?

Hello, I have a customer who just started to get the following error, this is after the issues from last week with saving which seem to have resolved for him today: Unable to save the project to C:\users\USER\Documents\My Adobe Captivate Projects\HUBS DM\FRPS6.cptx The destination files is being used by another Capitivate instance. Windows 10 1904, Adobe Captivate 2019 (64 Bit)11.5.5 Any thoughts on this? Thanks!

Hello, I have a multiple-choice question that will only allow users to select one specific answer when it is exported. For example, I have marked the corrected answer as "b" but when I publish the scrom file, learners are only able to select choice "a" 

I can't download Captivate, all the links lead to Adobe Cloud.

Hello, I am creating a responsive project. I'm trying to upload a YouTube video with specific start and stop times. Every time I click to preview it, it only plays for 2 seconds and stops. It should play for 37 seconds. Not 2 seconds and stop. What should I do?What am I doing wrong? 

Can anyone tell me the difference between a subscription to Captivate vs a full license purchase?  Is there an advantage to one vs the other? 

お世話になります。10日ほど前　カード不正使用(ビックカメラとのこと)され　UFJ VISA セキュリティセンターから連絡あり　カードを停止しました。支払い出来ません。　当面クレジットカートを使用しません。貴社ソフトを使用する機会もなくなりましたので至急解約お願いします。千葉県松戸市　常盤平6-23-9 伊東正泰　080-1104-2321

Hi all, I have been using an interactive video with drag & drop overlay slides as a knowledge check. After three failed attempts, the user is supposed to to be sent to a bookmark where the content is re-explained.On success, the slide is supposed to close and the project is should continue (On Enter = Pause; On Exit = No Action; slide duration = 1.5 sec; Pause After = 1.5 sec). However, in both scenarios, the slide freezes with only the 'Submit' button changing state when hovering over it. Additionally, the 'Failure Caption' sometimes appears on the first attempt even when the drag sources have been dropped in all correct targets.What worries me is that it was all working perfectly in HTML5 Previews until I did final tiny tweaks (e.g. test the function of 'Auto Submit Correct Answers'). I then cancelled the final tweaks and set the options back to what they were but somehow the slide stopped functioning properly On Exit.(I have tried playing around with the On Enter and O

Hi, is it possible to post to Udemy e-learning made in Captivate keeping all interactive features? If not possible in Udemy, where do You usually publish Your interactive courses so it does not loose interactivity?  P.S. if there are some topics where it was already described, would apperciate links!!

UPDATE (3/15/2021): We've made some changes in the backend. Should you see the erro rmessage, restart Captivate. Meanwhile we are working on this issue. Many Captivate users reported issues in opening and saving files on March 9th and then reported the disappearance of the issue on March 10th. The issue appears to have been triggered by updates to the Microsoft Operating System. If you are still experiencing issues, please ensure you have installed the following Microsoft Windows Updates on your computer: kb5000802 kb4589212 kb4601554 kb4577586  kb890830 We recognize that for many users this interruption may have created disruptions in your busy schedules. We hope that you will not hesitate to reach out regarding any technical challenges that this unfortunate situation created. For additional support, please contact us at Captivatehelp@adobe.com.

I have recently updated to Captivate 2019 (most current update) and am experiencing difficulties in saving/conversion of older (.cptx) files. The file opens correctly, but upon saving as a different file name, locks. (on Windows 10 PRO, 64 bit).This error is received when the application locks up, and clicking on it only brings the same error up over and over again:Unknown Exception: ..\..\..\source\components\ziputils\CPInternalZipUtils.cpp716In addition werfault.exe is seen as being problematic by my anti-virus. An alert tho this effect pops up after forced closing out of my locked Captivate 2019 application. werfault my only be error reporting after the hung app is closed, but may be connected.Has anyone experienced something similar, and if so, have you been successful at a remedy?