Questions

While trying to update to the latest version it failed at 90% and since then when I try to download a file it says I can't as "there is no app associated with it. Please install an app or, if one already installed, create an association in the Default Apps Settings page". Although it's installed it's not showing in that list and neither is it showing in the list of all my apps although my earlier version of Captivate 9 is displaying. I do need to keep this version as well. I tried downloading the trial version so that I could put in my software key but didn't get that option. I did though get 2 emails from Adobe saying my trial had begun! Can anyone please advise the best way for me to get back to being able to use Captivate? Everything was working fine until the failed update. Many thanks.  

Hello--I have looked pretty hard for an answer on this. Is there any way to add a "click" sound or any sound for that matter to a quiz button? I cant see aw ay to do it. Any feedback is appreciated. 

using Captivate 2019 V 11.5.1.499 to insert youtube video and it doesn't matter if I use "Media (button) / video" or interactive video, the result is the same:Captivate places a timeline element that is the duration of the videoyou cannot extend the duration of the video on the timeline, properties or edit featureeg. if a 10 second video buffers for 3 seconds before playback begins, then the last 3 seconds of the video are cut offOf course this is on slide video because Captivate won't allow youtube on Event videos. Question: how do you extend the element to allow enough time for the youtube embed to fully play?Thanks, 

I have the Quiz Settings set to Continue when the user passes the quiz. However, when the user clicks the Continue button on the Quiz Results Slide, nothing happens. I want the user to be able to continue to the next (and final!) slide in the project. The timing for the Quiz Results slide is set to be active for 7 seconds. Umm, suggestions for a fix? Thanks. This problem has been driving me nuts since I'm so close to finishing!

I am creating a Software Simulation on how to copy paste text from word into an e-mail (gmx). On the slide in Captivate everything looks fine but in the browser the text is not showing. It only happens with this one slide (see screenshots of Captivate and browser). Somebody has an idea what could be the issue??

I wand to see a video for beat editing.

Just started using Captivate 2019 (although I used Captivate from 2011-2015). I created a responsive project using the Aspire theme. All was well until I tried to customize the Results Master Slide to match the font, colors, etc., with the rest of the slides. Aspire theme's Results Slide comes with text: "Your Score: $$..." and "Passing Score: $$...". I got rid of that text, but part of it came back somehow. And it won't go away! Furthermore, "Type the caption text here" showed up and won't go away. (see image) I can't double-click and select the text in Filmstrip or Master view. I've deleted the fluid boxes, created new ones, inserted new blank results slides, cleared the cache and that text keeps coming back. Any suggestions would be greatly appreciated!  

Hi.Is there a way to disable the browser from prompting users to save the password that is entered in the Password TEB?Similarly, is there a way to prevent a browser from prompting users to use previously input text in a non-password TEB? (I think I read somewhere about code that could be inserted into the html file to fix this... but I cannot locate it now.)Thanks!

Hi there,I've just downloaded Adobe Captivate 6 to try it out and found that I can't type some special characters widely used in Spanish language: our accents or tildes (that's the Spanish word for them). That's what I can't type: Á or á É or é Í or í Ó or ó Ú or úI've checked the fonts on my font manager, but that's not the problem. They're fine.I've also tried to paste some text with these characters from Firefox and it worked fine. You can see it on the image:So I guess it must be some annoying bug.Can anyone help me?Thanks in advance.Best regards,Iñaki

Hi,I am trying to capture a video that I previously recorded (in another software), which published as an mp4.  However, whenever I capture it there are 2 rows of navigation buttons, one for the prerecording and the second one for the slide.  Also, this prerecorded video has closed caption, but I cannot capture it with the closed caption showing, because I cannot press the cc option on the prerecorded video.  This is so frustrating!  I have also tried separating the audio from the video and loading it separately. Then it does not sync.  Help me, please!  I feel like I am missing information....and yes, I'm fairly new to Captivate 2017.  I really thought it would be fairly easy, because I was working with a .mp4.  The intent is for there to be only 3 slides total:  Title page, Slide with video inserted and Quiz slide.Thanks in advance!

Hi everyone,I'm trying to show/hide some more than one text box with link with different objects with mouseover/out event. When I do it with only one object I can get it to work with this: document.getElementById("myTriggerSustain").addEventListener("mouseover", FunctionMouseOver);function FunctionMouseMover() {cp.show("TextSustain");}document.getElementById("myTriggerSustain").addEventListener("mouseout", FunctionMouseOut);function FunctionMouseOut() {cp.hide("TextSustain");} But when I try the code below with more than one object, I can't figure out why nothing happens: window.addEventListener("mouseover", function(e) {if(e.target.id == "MyTriggershapeSustain") { document.getElementById("TextSustainc").cp.show(this.id);}; if(e.target.id == "MyTriggershapePackaging") { document.getElementById("TextPackagingc").cp.show(this.id);}; if(e.target.id == "MyTriggershapeCSR") { document.getElementById("TextCSRc").cp.show(this.id);}; window.addEventListener("

Hello, my company needs to convert Oracle UPK files into Adobe Captivate files. We are changing systems and we don't want to remake all of our training simulations again. Does anyone know of a software program that can convert upk files into adobe captivate files?(basically, dhtml(for upk) into swf(for captivate).Also, I've read the captivate uses cptx and upk uses odarc, these would be the collection of individual files that make up swf and dhtml, respectively...I assume. Any converter for any of these files would be nice?

I just did a lot of work on one of my projects and when saving I got this error message:"Failed to add file to zip 2 compressed_data-5892-1704780218.cpd std::exception The saved zip file might get corrupted, you should try creating the zip again." It shows a drop-down with the only option already selected and gives me the options "kill", "Debug" and "Ignore"However, none of these seem to be doing anything at all. It just reopens the same error message immediately. The saving progress bar shows 50% and won't move while the error message is up.So currently I have no way to access anything but the three buttons in the error message and can't try saving under a different location etc. I am quite afraid that the only option to get out is to force close the program and not being able to recover my work.If anyone has a solution to this I would be very grateful!

HI!  I have an Interactive Video but am not able to get a play bar on the video.  I don't want the course to have a skin for all slides, I have custom built navigation buttons on all slides.Does anyone know if you can insert a play bar just for the video?  I am assuming it will take some java? Does anyone have a code for this?Interactive video does not have the same options available like the regular video insert.Thanks in advance!

Captivate 2019 after the user completes the exam there is a submit all button. Then after you click the submit all button there is a pop up box that says submit all or review quiz. Is there a way to get rid of this pop up box?

Is there a way to compute the size of a screen in a Captivate presentation that has been published to an LMS?  This would be the cumulative size in kb or Mb of all the graphics, text,click boxes, knowledge checks, audio, and any other content, though the courses in question  basically consist of the items mentioned. The closest I have been able to figure out is to divide the total size of the published course and divide by the number of screens, yet that yields and average.  Can any of the modern browsers sniff the screen and output the total size of a single screen? Thanks!

So I have several smart shapes in my course that are filled using images (small png files). When I preview or publish, the images randomly do not appear. If the image didn't appear when I first entered the slide, if I go back one slide and then return, then it might appear. I'm confused because there doesn't seem to be any consistency to it. Has anyone experienced this?

Hello All, We have a customer asking for a unique function in their exams we're building in Captivate 2019. I have a few programmers thinking through what it'll take to get done. They are coming to the same question that I can't answer and wanted to ask if anyone has dealt with this idea (or a similar one) before going to Adobe Support. We are building an exam template for the exams that accompany their online training courses. We are building it in Captivate so that we can continue to use the common variables for xAPI statement purposes. Just about all of the functionality they are looking for can be tackled with the standard interactions (bookmarking, notes, etc.), but there are a couple that are outside its standard capabilities. They want the ability to have their students measure an object within an image file displayed in (or next to) the question. I originally expected to be creating rulers using a drag n drop interaction that would allow the student to drag them

When testing my course in SCORM Cloud, images/text on a slide are freezing and not displaying the next image(s)/text. The slide audio continues playing, so I know it's not an issue with a pause point. Unfortunately, the behavior is not consistent; as sometimes the slides perform as programmed; and then on the next launch of the course the slides that previously played fine will now have images/text that freeze. Some of my slides have effects applied to the images and text. I removed these effects, but that did not resolve the issue. I've provided screenshots of 3 slides where the freezing sometime occurs. Has anyone else experience this?Is there advice on how I should tackle this issue or what may be the cause? Notes:I'm using the latest Captivate version 2019My project is set-up with four breakpointsThe behavior happens in Chrome/Edge/Firefox/iPhoneMy project size is about 150MB  

Hi!I am unable to view published projects in an executable file: the Flash error appears. Already checked the HTML5 tracker and it's empty. Does anyone have any idea how to solve this ...? Thanks!Inês Costa

Hello,We used Snag it to capture a screen recording which output as an mp4. When we tried to insert into Captivate it said it didn't recognize the format. When I tried to encode as an h264. It looked terrible. Has anyone else had this issue and found a fix? Thanks,

Hello,Am in the process of converting courses and a few courses had exercises built out in separate captivate files. Those exercise files were attached to the main project as htm/swf combo. The orignal exercise files cannot be found and we are only left with the htm/swf combo.Is it possible to convert those file types to html5?    

I'm fairly new when it comes to Captivate and I'ce created a few small projects for some training with my company. I recently added GA to them so I could at least track how many users were viewing my traning and some of the demographics associated. It was fairly simple as I just had to add the GA code directly to the "index.html" file and the training address to the GA site. It gets me the very basics of what I'm looking for. However, there are a few limitations when it comes to tracking this way. It only records how many people view the site. The time they spend in my trainings and/or how much time on each slide isn't captured. I did find a post of someone who looks like they've figured it out, as long as you add some addition code in there and have labels for each of your slides. I've labeled each of my slides but I'm a bit lost when it comes to the code. I'm not sure where or how to add it. Can anyone lend a hand or find a way to make this work?? Here is the post that

Hi Everyone,My write in quiz answers created on Captivate are showing as "Unattempted" in my LMS. They reported perfectly fine until 2021, that's when it stopped reporting them in Adobe Captivate Prime. Wondering if there is something I can do on the Captivate side to make sure that we are able to see the write in responses in the LMS again.

I have several old courses that I need to update but no longer have the orignal scripts or storyboards. I will need to re-record the audio so am wondering if there is a way to export the audio from a captivate course into a transcript? Any idea?