Questions

@1532288:  Please help me below issues.I have published the e-leaning course with SCORM compliance. I have given HTML5 settings with captivate 9.When i run the course on IE and Safari it is throwing the below errors.**** drawing failed. img incomplete dr/207840_164_677.png, Error: **** drawing failed. img incomplete dr/207834_190_696.pngNetwork: img27 took 7 seconds to loadwhen you click forward, you keep coming to the slideNetwork: took 10 seconds to load audiocrashed and keeps crashing when you try to go backnetwork: image 46.json took 12 seconds to loadthe blue box appeaed early

Caros boa tarde!Fiz um projeto e publiquei em SCORM.Mas o projeto avança quando eu clico em qualquer lugar da telaComo faço para limitar a transição com cliques somente numa caixa de clique por exemplo? Grato desde já. 

I have a video demo that I want to add audio narration to. I trimmed a few places in the video to remove some dead time, and now when I record audio the video stops at the point where I did the first trim.I am able to keep recording audio but the video has completely stopped.How can I get past this?Thanks!

Hi- I am using this version of Adobe Captivate: 2019 release version 11.5.4.613 on a MacBook Pro running Catalina 10.15.4.  When I try to record a software simulation, no matter where I put the red box, regardless of what application I select to record, it only records screenshots of my desktop.  I've tried looking help solutions up on the Adobe website, in my 2019 Captivate training manual, and YouTube.  They all give the same instructions which I follow precisely.  What am I doing wrong?Thanks!

I have the most up to date version of captivate (no patches). I can't publish a file I created - the only option I am given is to publish as HTML5. The options to publish as a video or to Youtube are not enabled. Please advise.    [Moved from Community Help (which is about the forums) to a better forum... Mod][To find a forum for your program please start at https://community.adobe.com/]  

Using ver2019Some projects are not letting me rearrange order of slides in filmstrip, some will. I usually can simply drag and drop to place them in correct order similar to PowerPoint. What am i doing wrong? I am learning this product so please keep response simple. thank you

I have inserted a link to Vimeo as interactive video but couldn't find any place to add Closed Captions to sync with this video. Your help are great appreciated.  

Hi, How can we hide or disable the 2x button at the bottom of the screen? We don't want learners to use it. Thanks!

I am in the process of creating training materials for my company. We have the trial version of Adobe Captivate, and Adobe Captivate Prime. We are trying to find a way to use the projects we are creating in the Adobe Captivate software with the Adobe Captivate Prime learning center. After looking around on the Prime website, I cannot find a way to upload my own project. Is this possible? How?

Is it possible to open a Captivate 2019 project in a Captivate 2017 application?

Hi everyone, i have Problem with my Master slide. The Mute and Subtitle buttons on my navigation bar are functioning well but they do not change their state contuniously until the next click. I have a conditional If/else advanced action on them which actualy works perfectly fine in a normal slide. I guess, thats becouse i can create one extra state as "selected" in a normal slide. There is sadly no option for creating one extra state in a master slide, is there? In this case integreted states are not enough, is there any other way you know to solve this problem? Sancak

Captivate 2019 project published in HTML5 when you click on the click box a box appears on the screen.  This also happens when you click on other objects on the screen, transparent text boxes and buttons, for example.

Hello,Is there any way to record a secondary monitor with presenter video express 11?  I am recording a power point and software simulations and I would like to do so on a secondary blank monitor rather than having my desktop show every time I need to make a transition between programs during recording.  I cannot find any options within video express 11 to select which monitor it is using for recording, and when I record with my desktop extended to 2 displays it will only record the main monitor.  Please let me know if there is any way to have video express 11 record the second monitor instead of the main monitor, and thank you in advance.

Hello Folks, I'm using Captivate 2019 and Office 365.  I've created 2 ppt files (ext pptx) and when I try to import them, I receive a message that says "Unable to import Microsoft PowerPoint presentation.  The file may be damaged."  Any ideas how I can correct this problem? Do I need to save as a ppt file instead?  Thanks,Carl S.

Hi, I'm having an issue with tab order in a menu I've created. I can verify that the tab order is correct when previewing, but publishing throws everything out of whack.  I've tried changing my publishing settings. Any ideas as to what the cause may be?

Hi, I am creating a Captivate template for my upcoming project. I have defined all elements in my slide master including custom navigational buttons - Replay slide, Closed Caption, Play/Pause, Back and Next button. States are added for CC and Play/Pause as Toggle. However when I preview the slide, button states are not changing but functionality is working. But when I move all these navigational elements from master slide to individual slide, all states are working. Although this solves the issue, the system hangs every time I copy-paste navigational buttons for each slide. In the masterslide, I have seen that custom states option is disabled just inbuilt state is available. Can anyone suggest a workaround.

I am using PowerPoint 2003 SP3 and when I try to use any Adobe Presenter menus, I get the error message: Adobe Presenter is unable to read the narration for this presentation. The following file is incomplete or invalid: C:\ ....... \Media.ppcx Adobe Presenter must remove the invalid file to continue loading. Adobe Presenter was unable to remove the file. I am using Presenter 7.02 I have tried brand new presentations from blank templates in multiple folders. Has anyone seen this error before? Best regards Colin Davis

Is NeoSpeech the only option for text-to-speech integration with Captivate? I am specifically using Cap9.

Hi,I have two branching sections in my captivate 2019 project in which I want to use a "played once" script. The first one works well: _played is equal to 0,play audio (file inserted)assigned played with 1 When I go to the second branched menu, I try to use the same script with a different auido file. However, it never plays the audio. Do I need to change the script?  If so, how? Ideas? Thanks!

For some reason when I try to utilize or download the character assets, this is what I get.  Any ideas? Computer has been restarted, updates have been done.   

I inserted a PDF into a responsove project but the PDF only displays the 1st page of the PDF on mobile. It works great on the PC but on mobile, only the first page displays. It's like the scrolling is not enabled but it definitely is. Any ideas why this is happening? Here are my settings. 

I have a responsive project. The drag and drop work fine if the user doesn't make any mistakes. However, if they click the UNDO button, it voids the last step but also moves the previously placed items to where they are misaligned. The items are associated with the correct box but the quiz will fail because of the misaligned items. It doesn't allow me to realign them. The only work-around is to use the reset button instead of the undo button but this isn't a great experience for the user, especially with the number of items on the screen. Any suggestions?  Captivate 2019

HI,I am using Captivate  2019. I've recorded over a few days and sadly, had to switch programs in the middle of it (I was first recording in Audacity, then switched to Audition). The audio is quite varied. How do I level it out in captivate? Or do I need to export it to Audition and do it that way?  (if so, how do I normalize it in Audition?) Thanks!

Hi, Captivate 2017 is sudedenly asking me for my product key. Once I enter it it is saying the key is not valid.

I am having an issue with a few lessons and I can not figure out why this is happening. We have a captivate template we start each lesson with to speed up and make each lesson look the same no matter the content.With that said I have several courses/lessons published using this template. 99% of them work as designed. I have two lessons which work perfectly when the learner takes the lesson and completes the quiz questions at the end. However when the learner go back to these two lessons to review the content, the quiz questions are missing the quiz navigation buttons so the learner can not navigate the lesson when reviewing the quiz. I tried recreating one of the lessons from scratch and have the same issue. Again 99% are working fine using our development workflow. I can not figure out why these particular lessons behave this way in the quiz section. I have attached two images as examples. They are hot spot examples. The good one has the buttons, the bad image has the buttons missing