Questions

Hi! I have a problem with a file. Hope you have a solution. I converted Powerpoint slides and added audio to a Captivate project. It is more like a video playing with audio on one slide in Captivate and no buttons nor progress bar because the client wants the course to be very limited in options of viewing. Everything seems to work fine and works fine but when I publish or preview HTML, if I multitask and work on something else and have the course playing in the back, the audio goes in one speed and the slides in another one like if the slides show in a more slow speed so the audio looks like it's not synched. Of course if a learner does not multitask and focus on the course this does not happen but if by any chance they get distracted they may feel the course is not ok and get confused. Have someone experienced this? Thanks.  

How to disable forwarding for slide videos but keep the replay option enabled? Is there any way for this?

So one of the teachers wants the students to practice writing a script. But they might want to retrieve their script in the future. Is it possible to do that with Captivate?

When I publish my project to a Video MP4 it is blanking out any CPVC slides within the project.  The background music is still there and all other slides.  It works when I preview as HTML.  How can I fix this? 

I have tabs/sections on the left hand side of each page/slides.Each tab consists on 2-3 slides. After one tab's slides are completed next tab gets activated automatically and its slides run and like that all tabs get completed. I have copied all 7 tabs/buttons in each slides. The requirment is when the user completes a section. For example "introduction" is completed after all 3 of its slides get completed. In that case on the "introduction" tab there should be a tick mark to indicate that its completed.For your reference attaching images over hereExpected output:(tick marks on the tab based on slides completion)Please help. I ried many advanced actions but its not working. I would appreciate if you could provide a step by step solution. Thank you in advance.

Hi,I'm having some weird results happen on my quiz slide. I have 5 total questions at 100 pts (20 pts for each question). Users need to get 80% to pass. Me and my colleague have been testing the results and they're accurate for everything except if you get 1 question incorrect. For some reason, the score for 4 out of 5 questions is 60% every time. I can't figure out what is causing this. Anyone have any ideas? 

Hello! In my e-learning in captivate I need to give 2 attempts to learners to pass the test. After that, they can only re-take the test if they complete the entire course. If we only give them two attempts then they won't be able to re-take the test after completing the course. We also prefer not to re-assign the course everytime they finish it. Is there an option maybe with java to give those instructions? To tell the system if they fail two times, they can re take the course and the test? Thanks. Sofia 

I am facing an issue with my Captivate course timing out of my learning system.System/Tool specs:Captivate 5LMS – SumTotal (v 8.2)Output:Flash SWF (v9) / HTMSCORM 1.2Our LMS is set to time out after 1 hour of inactivity.  I have an audience of around 20,000 employees and many of them have to be on the phones while taking the training.  If for some reason they get a call that keeps them away from their training for longer than an hour, then the LMS will time them out.  That is perfectly acceptable.  My problem is that I am trying to figure out how to communicate to them that they have timed out.  Even though the LMS has timed them out, the course is allowing them to continue in the training.  The learner never realizes that the LMS is ignoring their progress.  When they get to the final slide that submits their completion, the slide just hangs there and my users assume that the training is broken.  Not too big of a deal with a small audience, but

If you are using Adobe Captivate, and Captivate crashes or behaves unexpectedly on starting the product or even while working on a particular workflow, perform one of these:   Upgrade Captivate Update Captivate to the latest version. On the toolbar, click Help > Check for Updates. Then follow the on-screen instructions.   Run Captivate as an Administrator On your Windows desktop/laptop, right-click AdobeCaptivate.exe and select Run as administrator.   Re-create the preferences Windows - Delete Preferences Navigate to the folder where Captivate is installed on your computer (The default location is typically C:\Program Files\Adobe\Adobe Captivate 2019 x64) Open the folder Utils. Double-click the file CleanPreferencesWin.bat. macOS - Delete Preferences Navigate to the folder where Captivate is installed on your computer (The default location is typically Applications > Adobe Captivate 2019) Open the folder Utils. Double-click the file CleanPrefere

I’m running into an issue where courses pauses while playing a video on mobile (cell phones and tablets).The video 'pops out' into a new screen and pauses the course.When users close the video and come back to the course the course is paused, so the 'next' button that is set to appear after the time of the video does not appear (example 1 minute video, the next button is set to appear after 60 seconds, since the course is paused the next button will never appear).Is there a work around for this? Any way to have the course keep playing, or the videos not pop out?Thanks in advance!

please help!We had one subscription of captivate dowloaded on 2 computers for a over year now. I got a new laptop and installed captivate on it, and it worked, then factory reset and sold the old computer. Now, the other computer is crashing the app when it opens and says "An error has occurred during activation" making me think I never deactivated it from the old laptop. I do not have access to that laptop anymore, but we need captivate on these two current computers. Is this issue caused by 3 computers having the software activated on it?  I cannot find anywhere to see my activated devices to check this and deactivate the old computer remotely. Please help me!

I have a Captivate 9 presentation that has a quiz. Here are the specs:Quiz Pool - 20 multiple choice, multiple selection questionsPresentation - 5 questions selected from quiz poolStudent has 3 attempts to get passing gradeThe problem is the quiz results are not being recorded properly in my LMS.If student fails all 3 tries, LMS reports as fails.If student passes quiz the first time, LMS reports as passed.If student fails first or sencd try, then passes quiz by the tird time, LMS reports as Incomplete.I have tried almost every possible combination of selections to try to get this to work properly, but have not had any success.WHat I am wondering is if my LMS is getting "confused" by the multiple tries being recorded as fail, then pass. If this is the case, is there a way to create an action to clear the score results when they retake the quiz, but leave the number of attempts alone?

I am using Captivate 2019 Release: 11.5.5.553 I have a 12-second audio stinger (music) on a title slide.   The slide has one button set to "Go To Next Slide" on click and a pause at the 11-second mark.  (Animations occur before the pause to introduce the course).  The button is a png image that I have activated as a button. In setting it up, I select the button and navigate to Properties > Options.  There I select the "Stop Slide Audio" option along with the "When Clicked" option . When I preview with HTML and/or publish the course, and it begins to play the animations and audio,  Before it pauses, I select the NEXT button. I am taken to the next slide but the audio continues to play to full completion.  I do NOT have this same problem on other slides within the course where slides have recorded audio.  I also tried turning on the PLAYBACK CONTROL options to see if that would produce a different result but it does not. I ha

I created a course with a quiz. I am giving the user 2 attempts to pass the quiz. After the user fails on their 1st attempt, they get the button Retake Quiz which takes them through the quiz again. If they fail a 2nd time, I created a button "Retake Course" using an advanced action and java script. cp.resetQuizData() and the second advanced action Jump to Slide 1. The problem I am encountering, when the user goes through the entire course again and gets to the quiz, captivate tells them after completing the quiz (now their third attempt) they've failed, even if they get all the answers on the quiz correct. Any way to fix this problem?

I have reinstalled Adobe captivate, even change the compatibility of the software to run as administrator. Still i am facing the same issue software dosent work.

Sorry if this is duplicated, but I thought I submitted this but it didnt see to be successful. So, this is re-writing what I had by memory........Captivate 2019 11.5.5.553I am publishing a html scorm from captivate. The package is 255mb. I have the same undesired results (delayed preloader) when I preview (F11) in captivate, extract the scorm locally and play it in the browser, and after I upload the scorm. The issue is there is approximately 2 seconds before the preloader animation starts. In this time period the play button and TOC are active. If something is clicked on before the animation appears, the user needs to sit through a blank white screen until it loads enough to start playing. (If the user is patient and waits, the preloader animation will play fine.)Users first reported the course was not working because they saw the blank white screen and just impatiently closed the course. We would like to solve this by one of two ways if possible:Make the preloader animation

I have just been given an interesting challenge and just wanted to see if anyone has ever managed to do this: I have a course where there will be multiple fields that the learner will be writing a plan based on what principles they are being taught over a series of slides. At the end we would like them to be able to compile all the notes in those various fields into a PDF and download them - is this possible? Steve

Hi, Is it possible de bypass the "Play" button in the begining of Captivate projects ? I found how to hide the playbar but i didn't find how to bypass the first "Play" button when we launch a project.Thanks in advance,Karim

I have four CPTV slides in my presentation that I jump to from other slides as an example for the tool on those slides. Slide 18 jumps to CPTV slide 5, for example. The .cptv files play just fine on my computer, but the slides don't play in the presentation. In HTML5 it's blank and in SCORM cloud it's a spinning wheel. I've tried deleting the slides and remaking them but it happens every time. Anyone have an idea on how to fix this?

Hello,On the 1st slide of captivate, there is a slide audio which contains closed captioning. So when revisit to the 1st slide again. The audio should not play. How to write a advanced action for this scenario? Is it possible to stop only slide audio but keep closed captioning ON? 

This community is great. I have spent hours learning Captivate from it. I want to use an email to send feedback on the eLearning course I have created. I found the basics at: Solved: Send an e-mail at the end of Captivate Project - Adobe Support Community - 8463641I can collect the feedback in a text entry box, or a series of TEBs. But I'd like to format the email with at least a carriage return or two. I can't seem to get that past the encodeURI function. Here's what I've tried:{var who = window.cpAPIInterface.getVariableValue("cpInfoEmail");var mySubject = encodeURI(window.cpAPIInterface.getVariableValue("cpInfoProjectName") + " Feedback");var myText = encodeURI("My feedback is: " +"<br>");var myBody =encodeURI(FeedbackTextEntryBox);window.open("mailto:" + who + "?subject=" +mySubject + "&body=" + myText + myBody);}which very politely results in"My feedback is: <br> " followed by the TEB text. No carriage return.I've tried every variation of "\n" a

I have a variety of slides in my presentation, some that auto-advance and some that manually advance. Some of my users prefer the skip button and others prefer the play button so I have to make sure both work. I have one slide in my presentation that will not advance with the play button. How do I fix this?

I have four slides in my presentation where I am on slide A but at the end of slide A's audio slide B's audio begins playing without transitioning to the new slide. I've checked the recording in the timeline and slide A only has slide A's audio in the recording, and there's no other audio on the slide. How can I get slide B's audio off slide A?

Bonjour,J'ai réalisé un quiz sur adobe captivate, je voulais rajouter un bouton pour recommencer le quiz en cas d'échec, mais je ne pense pas que celà soit possible. Il faut fermer le projet et le réouvrir.J'ai donc voulu biaiser, en recréant un autre quiz à l'identique à la suite (en cas d'échec du premier). Sauf que captivate considère qu'il fait parti du premier quiz. Est-ce qu'il est possible de faire 2 quiz différents avec des résultats différents ? (quiz notée). Merci de votre aide. Traduction Google 🙂Hello, I made a quiz on adobe captivate, I wanted to add a button to restart the quiz in case of failure, but I don't think that's possible. You have to close the project and reopen it. So I wanted to skew, by recreating another quiz identically after (in case of failure of the first). Except that captivate considers it to be part of the first quiz. Is it possible to do 2 different quizzes with different results? (graded quiz). Thank you for your help.

Is there a way to place and rotate images within an Adobe Captivate 360 VR environment?