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Participant
January 11, 2018
Question

License Revoked (after 4 years of use)?

  • January 11, 2018
  • 1 reply
  • 280 views

I purchased Acrobat Pro XI in December of 2013. It activated upon installation, no problem. Since then I've received multiple upgrade notifications, and never an issue wit upgrades. About a month ago, a pop-up appeared saying I was starting my 90-day trial. Attempting to (re) activate the software, I'm receiving the dreaded "serial number revoked" message. I've now been waiting in support chat for over 2 hours, while on hold on the phone for over an hour. I've seen all the comments about pirated software, but I bought from a reputable reseller, and how can 4 years of use and updates suddenly become pirated software? And is never picking up on chat or phone standard procedure for Adobe? This "customer support" is absolutely horrible. Adobe, please get in touch with me, or I'll be asking for contact info for your legal team.

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1 reply

Participant
January 11, 2018

Just a follow-up. I just received authorization for the above post - in what Google Translate says is Japanese. Finally hung up on chat and phone - no answer on either.

Lilybiri
Legend
January 11, 2018

David,  I sincerely believe you should post this in the Acrobat forum, not in this portal which is dedicated to eLearning. That forum has dedicated experts around who could point you to the right people.

Do you allow me to move your question? As a moderator I am able to do so.