Questions

Hello,I'm new to the product and am trying to export a test movie for the first time.I've created a puppet in Illustrator, imported to Character Animator 2018 , recorded a scene and have selected Export video via Media Encoder.In Media Encoder I've selected the H.264 option and can see the puppet on a black background in the Export Settings window. After Clicking OK to close the Export Settings window, I click the Start Queue button to begin rendering the movie. However the puppet does not display in the small preview window and when I play back the completed movie, only audio is present and the puppet does not display.My ultimate goal is to import a static PSD background, record several small scenes of my puppet in Character Animator, export as mp4's, and import those into a project I'm working on (into either Lectora and/or Captivate).I'd like to learn why the puppet does not display when rendering in Media Encoder and get advice on whether this is the best way for me to proceed. (sh

Hi, I've been trying to create this character which is basically a coin with limbs and a face. Because it has only a head and no body what would the best way to rig this? I don't want any bending on the coin itself and was hoping to create a walk cycle which seems tricky without the correct structure - is this possible? Thanks! Gareth

It seems something is amiss with loading martin(guitarist) character in latest version, says it is mad with a later version (1.1), whereas latest version is clearly much later, and supposedly, 'the latest'!!!

I can't seem to find any tutorial that covers left front and right profile setups (starting from AI file) with walk cycles. Can anyone help?!

I updated character animator from creative cloud and it wouldn't open when i try to open it show "could not find the user document directory"Please fix this issue.

So I've imported my Ch scenes into Ae, and they don't seem to have any audio.The original Ch scene does have audio - a wav track and lip sync.How can I get it to include the audio when it imports? Is this normal?

I've noticed my characters deform weirdly since the new update. I am doing test scenes, I changed nothing in my puppet but whenever I move my head it creates the effect below.

Hello everybody.I ve just re-installed Character animator CC and it keeps getting stuck on the startup / intro screen mostly when one of the skybox plugins are loading. I am on windows 10, 64 bit machine with 32 GB ram and a Geforce gtx 960 card.Is there a way to troubleshoot this? maybe bypass or disable these plugins. Please help me out. Thanks.

Hi, I'm brand new to Character Animation so please be patient with me.  Is there a way to have the character listen and not have the mouth move while the narrator talks? 

Can anyone tell me why the left arrow key doesn't recognize the left profile in this walk cycle?Adobe Creative Cloud

Hello,I'm new to Character Animator but I'm learning fast. We're planning on using for a web series and I've been experimenting with a pre-built puppet called CLAY. When I open the original puppet artwork I notice that he has a few hand options, but those do not appear by default when using the puppet in a new scene. How do I get the hands to appear and can I track them in CC18? TIA,JVK

This has happened twice -- the program crashes after I make a change in illustrator (most recently when I added eyeball parameters to the frontal view but not the 3/4 or sides), and when I reopen the project, it's empty. The puppet (and all the work I've done on it in Ch) have been deleted.

@Export scene in adobe character not found in 2018, I watch video on youtube channel with okay Samurai and the tutorial  by old versionand there no export scene in 2018     there are   only-media encoder-png sequence and wav-puppet-live optionbut is no  export scene  and if i export  png sequence it takes so long one hour to exportthe question is how can i export as scene and if there is not export scene how can I export it quickly and  use in after effect-@ okay samurai

Hi All,Just received this new error message after opening an existing project:Error reading past end of file: '/Volumes/a_cache/Terry Project/CH Files/Just Head/Version 2/Ch Data/temp.noindex/WarpCache/5b53622d-2346-425a-acca-9cc100000190'Error code: (Container.js:307)Error code: (engine.js:1312)Error code: (bootstrap.js:3)Any clues what it points to and how to work around it Adobe, as the project now just hangs at "Preparing Scene".

hey guys,when I try to export a short animation (25sec) as QuickTime or anything it gave me a crazy remaining time of about 45 Hours!!!I have a fairly efficient computer with no virus, no problem to export 10min videos with a lot of effect from Premier Pro (take 10 to 15min).The PNG and WAV directly from Ch are faster but still really slow (30min).I haven't seen anyone having that issue on the forum Hope you guys can help mecheers

Relative noob here...I've been working my way through the tutorials and tips and tricks.  I have created a fairly basic alien bug looking puppet with six arms, two eyes, and a nutcracker jaw.  I have keyboard triggers to make the claws pinch, make the hair go from solid to an animated psychedelic looking gradient, and change the eyebrows.  I've rigged the puppet to walk and that seems to work quite well.  I'm almost ready to have it do a scene.  I do however have a few questions.- I tried adding profile shots for the head (created them as additional groups within the head group).  However, if those layers are present in the puppet, the walk feature will not work (even if I deactivate the layers and the head turner behavior).  Is there a step I missed?- With the six arms, I can only rig one of the left and one of the right arms to animate during the walk behavior.  Is there a way to rig the other arms to move during walk as well, or will I need to

I am experiencing a major issue with CH 2018. When trying to edit within "Rig." The preview window opens as solid black and the character is only visible as a yellow outline. If I double-click the top of the window to expand the application to full screen, the character appears, but portions of the AI illustration appear pixelated. If I load the "Chloe" character from "Start," not only does the same pixelation occur in "Rig," but in "Record," Chloe's arms appear crossed and two spikes of hair protrude off the top of the preview window and no animation works. I have uninstalled the app and reinstalled it with no success. Any help would be greatly appreciated!

Hey Guys,I am having trouble with implementing a walk cycle to my character.I've created a puppet and he talks to two people left and right of him. I am attempting to use the walk cycle to have him turn to his left and right however I have came across a few issues.I have had the Maddy puppet open the entire time for reference but I can't find what is wrong with my file in order to get it working the way I want! The main issues include:1) He only turns in one direction despite both profiles having similar rigging/file structure.2) The head doesn't continue to recognise camera movements once he turns. Any help would be greatly appreciated! Here's the files: Dropbox - Jarry facing phone.psd Dropbox - Jarry facing phone.puppet

I am a relative newbie to Character Animator, but I am finding it a very useful tool. However, I have been stuck on a problem for a couple of days that I can't seem to fix. My character will not walk right when pressing the right arrow key. The 'Frontal' view works, and the 'Left Profile' view works when the Left Arrow key is pressed. All tagging is the same from Left Profile and Right Profile. I was only experimenting with the function so the character is by no means the most complicated.I am pulling my hair out! Not sure how to attach a file to this post but would be happy to share. ThanksJamie

Hello!  I'm making characters that have a 3/4 view and thus the arm closest to the viewer would be above the "head" and "body" folders rather than within the body folder. In the "attach" menu there is no way to specify to attach it to body.  I'd like the option to parent/ attach to any part of a character- have the full list drop down.Similarily, I have hair that swings behind her neck, the final layer "background hair."  It needs to attach to the head but be located behind the body and swing in motion to the head.  An easy thing in AE but not sure how to get that to function here.Finally, I wonder if adjustment layers in PSD would function in ChAn.  This puppet has color/ saturation adjustment layers in her file but they aren't doing anything to ChAn. 

Duplicated a scene with nine puppets twice so I could separate them into different scenes. When I went to delete some of the puppets from the timeline, all the puppets disappeared from the timeline, but the recordings I made remained. And all nine puppets were still in the scene...couldn't delete them. I tried opening up the original scene, then opened one of the duplicate scenes--that's when I got this message

I understand that only stills can be used as backgrounds in Character Animator.  However, I have a motion graphic video that I want to Puppet to interact with / point to items on screen.  What would be the best workflow for timing for this?  Currently it's a two person process where we start the video and the animating at the same time and one person animates the puppet whenever the video person says to.  Is there a better way to do this?

When i'm editing movements in the timeline it sucks having to figure out which "Handle ()" is the wrist elbow finger tips. etc

I just downloaded "Maddy" for studying her walk cycle and I didn't change anything in her structure.By trying to move her around I noticed that the eye gaze doesn't function.Is this a bug?

In CA I'm trying to trigger the visibility of an alternate mouth layer. I have a Mouth group with the various phoneme shapes but I want to be able to trigger a different mouth and hide the Mouth group. I've tried everything I can think of--- putting the alt layer in its own group or not, putting it in the Mouth group, using the new Trigger panel, using the obsolete trigger panel... nothing is working! What am I doing wrong?