Questions

Is there a way to schedule recurring seminars? Ex. If you are running the same seminar room every day of the week - Monday to Friday from 9:00 to 10:00 - it would be great to have this option instead of duplicate - and duplicate - and duplicate 🙂Thanks, John K.

Where is the location of Adobe Connect Server?At the moment we are experiencing too much delay.It seems that Adobe connect server is not around Korea ,Japan nor China.That's just my guess.Is there any specialist who can give me the right answer for the locations of Adobe Connect server?

I cannot get a wireless pointer to work in Adobe Connect uploaded content. I have PowerPoints that I load into my Content and then when I open the document the wireless pointer won't move the slides forward or back. My only solution right now is to not upload the powerpoint into the content library and just share my desktop. I am using the Logitech Wireless Presenter R400, but I have tried other brands as well and it still wont work! I have Adobe Connect Pro 9! Thanks!

Hi we are using Adobe Connect 9 on our web site. We are currently send our user "with SessionId QueryString" to, our adobe connect web server.We want show Adobe connect seminar link in iframe. But we are getting error message "Refused to display 'http://connect.nakkaslive.com/n1d0c965bd080d447f87427dd251b8767e002391/?session=XXXXX' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'. "How can we use iframe in our system. (Connect server and Our Web Site in different domains.)

I have a recording that will not play, and when I try to edit it, it tells me the resources doesn't exist.  This is on Connect 9 Hosted.

We would like to use adobe connect on a Kindle Fire HD. All is well, apart from allowing drawing/writing tools - can this be done?I have found this information, but it doesn't really give me a definitive answer:MobileApple supported devices: iPhone 5, iPhone 4S, iPad with Retina display, iPad 3, iPad 2, iPad mini, and iPod touch (4th & 5th generations) Apple supported OS versions summary: iOS 5 and higherAndroid supported devices: HTC EVO 4G, Motorola Atrix, Motorola Xoom, Samsung Galaxy Tab 2 10.1, Samsung Galaxy Tab 2 7.0, Samsung Galaxy Tab 10.1, Samsung Galaxy SII/SIII, Nexus 7 tablet Android supported OS versions summary: 2.3.4 and higher

I am running a training course using Connect in the next few days.I use Macs.  I have installed Connect Add-In on OS X 10.7.5 and 10.8.5.  Both systems are connected to the server and I can see that they are both logged in and they can exchange text messages, ask questions etc.  When I move the mouse over the shared window, I can see the mouse move on the participant screen.I show my desktop, selecting an acrobat document window containing the presentation slides.The participant screen is black with occasional streaks of colour.  I get checkerboarding when acrobat is partly covered by another window, which I expect, but when the window is fully revealed, zip.It looks like it might be a Flash problem, but I cannot be sure.If I run it in a Windows 7 VM, it all works.  The Adobe bandwidth test shows "LAN speed".  If I have to run with Windows, then I will have to do a bunch of extra work to prepare.Versions are:Server: Acrobat Connect Pro connect_750_r128Add-

My adobe account is associated with an email account that is no longer in use.  Adobe is prompting me to reset my password and is sending the link to do so to this old account, to which is really no longer available.  How do I contact Adobe to updated my account from the old email to the new. Is there a way for me to actually be able to talk to a live person or what?

I am simply trying to set up my computer to optimize Adobe Connect.  If anyone has any answers to these questions I would be grateful:1.  I dicovered that there is a service that may be switched on or off on one's computer called "Adobe Connect Enterprise Service".  It does not exist in my list of services on my XP Pro - shuld it be there?  Will it help optimize Adobe Connect?2.  I am using Explorer 8 to run my classes as it simply works better with Adobe Connect.  What accelerators should I employ to optimize Adobe Connect?3.  I was advised by the company I work for not to use the Adobe Add IN [I just checked and I am using Adobe Connect 9.0.4] I guess it has something to do with accessing our server, I do not know why.  Just what does the add in do?Any other tips to optimize Adobe Connect for my stand alone computer would be great.  When it works well Adobe Coonect is a pleasure to use, I am simply trying to reduce problems.Message was edi

At my job we use Adobe Connect to broadcast our meetings live over the internet. We connect a Panasonic HXV 200 with a shotgun mic to a Macbook Pro via Firewire. However, we can't get the audio signal transmitted to the computer. There is no option in Adobe Connect to select the HVX 200 as the microphone for the presenter. Does anyone know why this would be? The only options for Mics are "Built-in line input," "Built-in Digital Input" and "Blackmagic Audio." Sometimes we can get audio from the laptop's on board mic but it's not of very high quality. We've tried connecting the camera's headphone jack to the laptop's line-in port via an auxiliary cable. This works but it's not the best solution because the audio should be coming in over Firewire.

How do I change the access type of a recording to public so I can share it? I was the host of the meeting. I go to the Recordings tab, select the recording, and then click on the Access Type button. At that point I get notified that I don't have the rights to change the access type?

Hello. Our office in Philippine has experinced delay on voice, camera and even chatting. (over 2sec~1min)You might say it's because of internet speed or tech-specs.Actually we have been using Gotomeeting and it's totally fine.We've compared both companies' required spec, it seems that Gotomeeting's one is little bit higher than Adobe Connect.We think that Adobe Connect Platform is much cool for our business so are thinking of change the solution to Adobe Connect.But the delay time is the most critical issue.Why is Gotomeeting so clear line and Adobe Connect delayed under the same spac and environment?Is anybody know what makes Adobe Connect more soft and stable?Please help us...

We're using Adobe Connect 9 and have been successful in presenting webinars live. Our department supports a global company serving a scientific community. This makes it challenging for industry experts to find a time that will suit our customer's needs. We would like to allow these experts to record their presentations to be presented at various times to allow our customers to ask very techinical and specific questions. There will be a live moderator as well as another scientific expert available for Q&A following the recording. We would like: Expert to record their presentation in a studio environment Edit recording for clarity and flowPresent the recoding during a "live" webinarHost Q&A upon conclusion of recordingUse Adobe Connect Audio Bridge How do we: Record the presentation for reuse?Determine proper file format for recording?Create a live webinar to include the pre-recorded content?Know if all attendees have concluded the pre-recorded section?Record this session for att

I teach students with Adobe Connect, all goes well and then the student can no longer hear me.  My Logi-Tech headset is fine.  Sometimes the situation corrects itself, on other occasion I need to reload the browser and resume the class.  The chat box does not operate for me either, the student can broadcast and type in the chat box.I observe the Ping Read out and while I have a good connection there are occasional Time outs of one line duration that should not impact, I believe.Any ideas to prevent this problem would be appreciated.My thanks in advance.

Hi All,Hope I can make my question clear, but here goes.We are integrating an LMS into ADOBE Connect , so far so good. Managed to write all our intergration classes and all is working great. My question is as follows, If we launch a URL (SCO Content) the content launches and we can see the "attempt" via the report-user-training-transcripts webservice. This works well if we assume that all attempts are going to be logged and the users internet is working correctly etc.Is there a way when we launch to uniquely identify what the "transaction-id" will be. This means on our LMS side we know we launched with this transaction-id and when we read the transcript we can just filter for that specifictransaction-id. If there is no transaction-id this could be that the user closed before the content launched or there was a network issue. In short I want to know what SCO I am launching from the LMS to match the attempt with the transaction-id. I have tried to send through a custom field, but it does

We are using old version of Adobe connect Pro (version <7.5)The recent version of Adobe connect mobile app does not work with our server.I want to get old version of  adobe connect mobile app.Thanks,JD Park

I am having a problem when users take a course and pass it, the system doesn't show it as passed but still in progress.  In the image below I passed all 4 course modules quizes, but only the first 2 show passed, even though the score for each course was the maximum.I did not see any difference in the courses.Thanks for the help

I was to see participants, but do not want participants to.

Why does a particapant start having delays when they are moved to presenter and start sharing their screen

When I use Adobe Connect I am online and broadcasting for about 4 hours a day, for 10 days at a time. I only do screen sharing and voice -- no video. I have DSL Internet. The DSL upload speeds are very poor (under 1Mb). To speed things up, I thought I'd look into getting a 4G hotspot, but I'm worried about actual bandwidth usage, since such plans have a practical limit of 5 or 10Gb per month.My off-hand guess is that If I were to watch a video of myself, I guess it would be a couple of gigs for a four hour, non-HD video. So by that very rough guestimate, I'd hit 20Gb pretty easily over the 40 hours of my meeting. Is that right the way to think about it? Has anyone monitored actual consumed bandwidth for a simple meeting of one person talking and sharing his screen? I'm not looking for definitive answers -- just some ballpark estimate of what such a meeting consumes each hour...Thanks! 🙂

Has anyone ever had this issue before?  We are an on-premise user, using cluster with 8 app servers, fms server, ports are all open and functioning.Seems to happen random times of the day but at least once or twice a day now.

We are using Adobe Connect 9.1.1. When creating seminar session using api, the documentation says to use seminar-session-sco-update api. However it requires a seminar session ID (sco-id) and there is a note that this ID needs be created using acl-create api prior to using this API.I cannot see acl-create documentation, searched the internet but couldn't found any information about the acl-create. How to use acl-create API?

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When sharing the camera, the error message with connect add-in comes up and then the meeting is crashed.(used IE)I've learnt that addin is only related to the function of sharing screen ,not camera.Anyway it happened and I've tried many things like deleting and downloading the latest addin / Flash Player and using other browser as well.Redownloading was not helpful on this matter.Using Chrome seemed OK,  but after that, I knew other collegue still has the problem, who uses chrome.Apparently both are not a real solution for this situation...Those ways are unstable.Why is it happened?Actually sharing webcam worked at the first few days, but suddenly the problem is taking place.Please let me know if anybody know how I can handle this issue....Thanks in advance.

I can create and update users using the Adobe Connect API web services but how do I change the password of a user? I use the API call "principal-update" which has a password parameter but according to the documentation, it is only used for new users...not existing users.So how exactly do I change users password using the web services?