Questions

Hi Substance Painter Crashes when I select shelf? looks like its failing to load the smart materials? any ideas how I can fix this? Best, Neil

Hi, I have a question. I used Maya for game assets creation and the targeting engine is Unity. I have trouble to use a normal map which is generated in Substance painter. In Substance Painter, the bake looked fine, but when I applied the normal map in Maya, glitches appeared and same as Unity. Please see the attached image. The darkend, shadowy face appeared. It should be flat. I have tried different fbx option, but none of them could solve the problem. It would be caused by MikkTSpace differences. If anyone know about the solution, give me an advice. I prefere to solove this problem in Maya, substance painter and Unity. 

(en)Hi, I've been facing a problem where the projection looks alright, but the part on the uvs is super janky, and it ends up misplaced like on the pictures below, but only outside of Substance.I've tried replacing the .fbx, triangulate it, redo the uvs and projecting again, but it remains as is.If someone knows about it, i'd be eager to hear where this comes from, and so maybe fix it!Thanks in advance..(fr)Hey,Je suis controntée a un probleme d'écriture sur les uv, la projection est niquel, mais le coté avec les uvs part dans tous les sens, et se retrouve mal placé par la meme occasion partout ailleurs que dans substance. Voir photos ci-dessous.J'ai essayé de remplacer le .fbx, le trianguler, refaire les uvs d'une facon differente et reprojetter, mais rien n'y fait.Si quelqu'un sait d'ou vient le probleme ca m'aiderait beaucoup!Merci d'avance..

Hi there, Please can someone let me know when the next version of Substance painter is to be released, as well a directing me to a roadmap of planned development. I have looked around and since adobe has taken over, and details have been sparse  and  vageu about what is planned. A detailed roadmap will be of great help, when deciding to keep or ditch the license for painter, now that is is tied to the adobe cloud suite of programs. There are features that a sorely needed and soon, the competition have these features already, also the price is now on par if you  are required to use the teams license. Some info would be great 😉 Also - would be great to have more actual features, as apposed to more pie in the sky machine learning tools, leave that for later pls. Sorry sarky for tone, the transition to the adobe version of painter has been painful! Kind RegardsRichard

Hello I am having issues with baking in Substance Painter, it always creates weird shadowings , I have tried all settings but I can't fix that, cansomeone help me understand why this is happening?  Looks like I culn't drag and drop the files here so let me know how can I uplaod something if needed.

Dear Adobe team,not sure if this came up before but is there a way that Painter can remember which layer is visible or not on save ? Would vbe a great addition in a future update.Grettings

Hello, Within substance painter if i re-import a mesh with a different size the shadow preview get a offset and will be fully black at the base of the model. I made test and it will only do this if stroke preservation is turned on with the new import.  Step to reproduce:First i export FBX (meter unit, 2 materials) Then i re-import mesh with extra parts moved, changing the bounding box of the whole object.the same import without stroke preservThe reason i often do this (re-import) is because despite the bake by name option, there is often mesh you want to duplicate move arround afterward.  I hope they could be an easy fix for this ; ) 

Does anyone know why this happens everything works expect when i try to enable normal channel for rust weathering FX?  Heres few images of the problem and how i setuped it:  https://gyazo.com/a6758b9fe6b245bd66583b0a83327d73 https://gyazo.com/7876bb828b420f7a24ccf213502534a4 https://gyazo.com/4036b6fbbce17507d2ca50ca1ae3ebb2 

Hi everyone, Tried to click on "accept" the first time adobe released the substance designer to blender addon. And just tried to click on it again a few months later. It isn't a broswer issue since I've tried it on chrome, firefox and my phone. Is adobe prerelease only for full subscribers? I have the photography plan.

Hi - so i'm starting to learn Substance & getting to grips with how it all works.. I've created a basic pillar (think, roman style) in blender, imported it correctly to substance and managed to paint UVs (though getting the UVs working was another matter!) I'm trying to step it up and have created a twisted column based on a mirrored circle and the screw modifier.  applied everything and exported the mesh as before (tried both FBX and OBJ).  If I import this back into blender, paint 3d, or just double click and look at the 3d preview it all works fine, however when I import it into substance it seems like the mesh is half missing - but has actually collapsed in and wrapped around itself..  I've attached the test fbx file below & was wondering what's going on - this doesn't happen in blender/paint 3d or windows preview, so thought i'd ask here! Using substance 2021 through Steam

Hello I write my first post today about a question regarding generators and normal map. I hope to be at the right place for that, I'm a bit lost between the change of forums in with all these new accounts. Here is my situation:I have to do 2D game textures for somebody. To save time and have flexibility, I made them with Substance Painter. I simply created a single plane as texture "support", then imported it to starting creating the textures. I've made them using diffuse, roughness and normal maps, but I would like to add dust for example, that would be on the top of my "geometry" and in the cavities. In other word, I would like to have the generators using the current normal map instead of the generated one at the initial baking textures. You would tell me that I simply have to do the high poly versions in 3DS Max then bake it into Substance Painter as intended, but I have to do several ones on the same template/style and it would be much easier and faster do to all in

Hello community, I hope this finds the expert that can best answer or explain why exporting to photoshop does not work with the new version of Adobe Substance Painter. At first I realized its because I was using a UDIM workflow and the PSD export feature does not support the UDIM workflow, so I tried a non UDIM workflow and whenever I attempt to export out or click the button for exporting, simply nothing happens. I've tried reinstalling the program and I've given all access permission in the system settings. I'm just about to go nuts and do hours of work to bypass this export feature, but if anyone can give me some slight insight that would be awesome! Thanks in advance for the time!

I'm looking to add a custom library to Substance 3D Painter.  The library lives in a specific location on the C drive where it is managed by source control.  The old Painter used to be able to accomodate adding a registry key for the location and it could be set up programatically.  When looking for a new solution, I found this page:https://substance3d.adobe.com/documentation/spdoc/adding-content-on-the-hard-drive-151584815.htmlwhich links to this page:https://substance3d.adobe.com/documentation/spdoc/adding-a-new-library-217187077.htmlwhich I don't have access to. What can I do here?

Does anyone have a workflow that would allow for me to setup a 3D model (fbx) in C4D, so that I can utilize the Geometry Mask feature in Substance Painter?

i used it often on other substance before started this adobe. it was fine. then i started this adobe as transferred from other substance painter. i know how to setting upload file from maya file and udim setting then start adobe setting for painter stuff as same step i used often then suddenly, it loading failed even i clicked on uv tile workflow (UDIM). It's first time to happened today. never happeneding to my other project in the past. please help or fix this.

Hi all, I'm running into an issue trying to apply this Floral Lace Fabric texture from the Substance 3D Assets collection. I can't seem to get my lace to have holes in them, however. I assumed it would happen automatically like in the link. But it doesn't do it neither in Substance Painter nor in Blender. Any idea what is causing this? -How it looks in Blender-How it looks in Substance Painer-How it ideally should look-My settings in Substance for the texture

I amnew to substacne painter, I just baked my mesh and now I have weird grey lines. I have attatched a pciture, why are these lines hsowing up? the mesh doesnt have artifatcs, its actually a pretty simple cube so idk why im having toruble.Im only getting the lines on one side of the mesh btw.

I am having an issue with my brush/stroke/eraser settings. How do I disable these multiple mirror strokes? I opened substance painter for the first time and it is like this.

Hi, I am having an issues I have never really experienced before but when I paint on my mesh the alpha size automatically cahnges or something its really weird. And to clarify I am not accidentally changing the size of the brush myself,,, its like the position of the brush on the mesh changes.... please help 

Hi everyone, quick question. Is it possible to save colour swatches to a easy access library ? If not, this could a be could feature to add. Thanks in advance. cloud

I'm trying to apply some textures to a can in Substance 3D Painter. But I had a weird line on the top of the can. Do you know why? Thanks,  

Evry time  I try to composite something out of decals/ objetcs , put a manwhole on asphalt texture for example, I have  it a lot blurrier  than original .    Same happened in  Sampler too last time I tried. I mean trying to recreate something like this :   Is there any workaround for this except  working in 4x resolution  or something?      Like smart transform in Designer  maybe?

Hello , I am a noob still in Substance so forgive me if this is a trivial question but how do I edit a mask after I applied a generator and it clearly shows visible seams where uvmaps collide? The mask when I select it seems to allow me to hae the paint curor but doesn't allow me to paint anything on it or edit it ... Is there something I am missing? 

Hello! I've recently purchased a new comp and Substance Painter (version 2018) crashes on startup. Designer also crashes when I open a file. No error messages.I've tried a number of things to try to fix it including checking for software conflicts, updating my video card drivers, changing to Studio video card drivers, uninstalling/reinstalling, deleting registry file/shelf. As far as I know my monitor is connected to my GPU (Display settings say both my Cintiq and my monitor are connected to the GPU).Thank you for any help you can offer!

Hey there! Since yesterday my Substance Painter Application shows me this UI error: The Task bar is not useable anymore. Still malfunctioning after complete reinstallation. Hope anybody could help...