Questions

is there a way i can upgrade my account and add the 3d package to my current adobe package?

Hey. Guys I m kinda new to painter. Just a doubt. What is a good file format for normal maps? 

How to fix this? 

I am getting recurrent issues in which the program will stall out or crash completely after just applying a few smart materials or even just one onto my mesh. I am basically not able to do anything in the program. I have adjusted the TDR in the regedit and I have installed the most recent AMD drivers. Despite this, I am still getting messages such as these. I am including the exported log file. 

HiMy Goal: To be able to apply normal map decals on mesh with specific colorThe problem:- When using Circular Brush (e.g. Shape) and I use in normal channle decal with circular form like bolt ot nut it's fine (green selction on screenshot)- But when Use rectangular decal (e.g. handle_12 from the buit-in decals) again using same circular shape brush I'm getting the decal with extra space colored around the decal itselfThoughts:- I don't believe I should change every time the brush shape and we don't have specific brushes for each decals- I tried also apply same normal map as brush but then I don't know how to color the decal itself.Thanks in advance !  

version 7.2.1  I just downloaded this version of Substance and it doesn't open it crashes on white screen everytime. It worked before i updated it but now i cannot even open the software.  My Normal baking also no longer works and just produces the white and gray checker material. 

I just created a decent normal map using a high polygon model projected onto my low poly mesh and I'd like to clean it up a little and do some cloning, so I figured I need to assign the generated normal map onto a new fill layer. Something went wrong and now my normals are showing obvious glitches at the texture seams. I've seen something like this happen when a normal map isn't interpreted as the correct color space (linear?), but I don't know if that's even related to what's happening to me. Here's the baked mesh normals: And here's what it looks like when I tried applying that same normal map to a fill layer: What am I doing wrong??

Substance will not start no matter what i do.  Alienware Aurora R11nividia geforce rtx 3080128gb ram8gb gpu ram No matter which version i downlad whether it is 7.2.2 or 7.2.1 It will not get past launch the screen stays white and eventuallly goes to (not responding.) I really need help resolving this Issue it didn't start happening until i downlaoded the adobe versions of the Substance Suite.  My Driver is 100% upto date 

Hi,i am trying to load a different fbx into an existing painter file using edit-project configuration... however when the new fbx loads all my layers are gone. it is a set of 3 uv tiles. in the new fbx i also created 3 uv tiles.I need the layers to stay so i can reassign them to the new fbx. What am i doing wrong?  thanks,Bart

Ok, so clearly I have not got a clue what I am doing, as when I try to use a particle brush while painting, the particles run off into odd directions as though they have a mind of their own.If you look at the image you will see that it seems to form circular motions, but there is nothing on the model or uv's that allign to this pattern at all. It is just flat.  How does the particle decide it's gravity to follow this pattern and what setup am I missing? I have tried to find tutorials on particle brushes but all I can find are videos of people using them and it seemingly working. Sorry if it is a silly question. Thanks for your time.

I have a docked widget that I've added to the Painter UI through python, but I need to dynamically reload / replace the dialog.The API doesn't appear to provide a method for removing the docked interface, is there a recommended method for doing so?Iterating over the main window child widgets to find and remove the dock widget via ui.add_dock_widget()seems to cause Painter to crash.

Hi, I ordered Substance 3D painter, but it won't load. My internet connection is fine. I tried to sign out and sign in to my account that didn't help.

I have a large file I've been working on for a couple days. When I went to open the file today, it now crashes immediately on startup. Previously, there were no other issues. Are there any methods I can use to recover my file? I've attached my log.

So I am incountering a situation in which a mesh that I am bringing into Substance Painter has a specific part of the geometry that appears to have the light and shadow flipped from what is happening with the rest of the model. The part in particular is the the eyesocket/housing on the head of the character (ass seen in the images provided).Prior to this issue, also was having a problem with some of the polygons appeared inside out, but I was able to solve that by fliping the normals back in Blender and reexporting the FBX file.  So I'm not sure if this is an issue with the model back in Blender, if this is because of how I imported the mesh to Substance Painter or if it is even an actual issue at all. 

As you can see, the back side is showing just fine. The front view, on the other hand, is exhibiting some strange glossy bronze color to it. I am completely new to painter; any help would be appreciated! 

Just downloaded the trial - Powerful software although i cant import anything without it crashing and shutting down - Ive uninstalled it and reinstalled it and still the same. Also updated GPU drivers etc. Anyone else having similar issues?  

hello i made this texture in Designer 2021 and i wanted to edit it in Painter 2020 but when i change the scale to a smaller valiue this is whats happining anyone knows whats the problem?Thank you for your time.

I'm seeing an issue where the values being exported, a full range of 0-1 black to white, do not match the exported map, which either seems to have the gamma adjusted somehow, or values clamp or leveled up somehow, etc.  This is repeatable, other relevant info and listed below... Substance Painter version2021.1.1 (7.1.1) build 954exporting height based on the grayscale channelI've tried both 16 bit and 8 bit exports with the same resultsTIFF is the format and Raw is the colorspaceI don't see any adjustments to set on export in terms of gamma or color correction, so I wouldn't think that's relevantis it possible that Painter is computing the different workflow methods I'm using while looking correct in viewport, are not being calculated correctly on export?e.g.- I use several passthrough layers to make overall adjustments at the top of the layer stack at times, that is the case heree.g.- I use anchor points pretty consistently because I enjoy adjusted one layer to affect many,

Not quite Subsatnce Painter related per se.  But gettign know where trying to resolve with Adobe chat support as to why I have been charged both by Allegorithmic and Adobe this month for my substance subscription?  Am I to manually cancel my payment to Allegorithmic?  I thought this would have been seemless when I accepted Adobes offer as things became more concrete after the recent release video. Any help woudl be appreciated.  Think I may have to simply cancel my current paymen to via PayPal to Allegorithmic?  [which I thought wa snow Adobe?]

Hello, wanted to use displacement to simulate fur in a specific area of my character, but the displacement seems to affect all the layers even when those layer don't have displacemnt activated. Someone knows how to fix it. I can't find documentation whit a similar situation.Thank you.Here the displacement works fine. Displacement ON                  Displacement OFF 

I recently had my license expire for Painter and now I have to deal with the BS Adobe has created for me to renew my license. My Peaves, well it still crashes on launch some times, lost my custom smart material shelves. Not to mention the materials around 800 I had credit for which I paid for and now they are gone.All I want is painter, but now I feel I have to have three applications just to get Painter. I really wish you left well enough alone and now here we are with screw ups and bugs. 

Hello I have an anoying issues with the new Substance Painter 3d. When I trie to import my older Smart Materials, Substance Painter takes ages, does not response anymore and eventually crashes. Anyone with the same problems?  Did I miss something? Is Substance 3d not compatible with the prior versions?Or is this maybe another AMD GPU Bug? Thanks for any support on the case....Regards, Roger

Why does the Metal Edge Generator generate on the same edge, like this:What could I do to fix it?

I was lead to believe that I would need to start a new Substance 3D Painter subscription to replace my current Indie Licence but my current subscription has continued and charged for another year. Has anyone else had this and does anyone know whay I can do to get the subscription switched to the new plan?

Photo below explains my error. I was shared a substance file from an old version and it opened like this in substance 3d painter. Anyway to fix it?