Questions

Hi I need a solution keep getting this error whenever I try to uplaod an FBX file, I tried import a simple cube from blender and I see this error[Scene 3D] Failed to load 3D scene.No meshes in sceneThamks

This may be a very dumb question, but a client sent me a file with docens of materials and 7 udims (and me being a noob at this workflow didnt realised that having materials is an issue if not planned), and now i cant use the textures because instead of 35 i have 250ish textures.. so im ussing TextureSetCombiner (TSC) to put them back toghether but TSC doesnt work well with udims as far as i can see, soooooo.... TLDRi would like to edit the "Document Channel+Normal+AO(With Alpha)" (the preset that works with TSC) export Preset to put the "_AO", "_BaseColor", etc. at the end of the texture filename, instead of the UDIM Number, but aparently that export preset is not on the list of editable presets so, im a bit loss on what to do...any suggestions??

Hi, Is it possible to remove disabled texture sets with the API? I checked the documentation and I can't find any reference to it. 

I had a problem when I started painting with a brush, Substance Painter would freeze and stop workinghelped to increase the paging file from 8gb to 24gb (I have 16gb of RAM) Now i have a new problem:when i change texture resolution from 1024 to 2048 then Substance Painter freezes and stops working.(if you minimize the window and maximize it, then Substance Painter turns white, only after restarting Substance Painter can it work.)what to do?

I canceled my Substance Painter Subscription, long story....depression. Anyways, how can I un-cancel or restart my subscription? I just use substance painter, nothing else. Thanks to anyone that reaches out. 

I have a mech made of about 2000 spheres but when i use geometry masking with mesh names i cannot get the mask to work. It works fine for other armoured parts of the body.It recognizes that the object are different and masks in the viewport but when i go back to paint mode it colours every sphere   

Hello friends, can I register my substance program that I bought about 2 years ago to my adobe account with a serial number?I saw it on sale when I bought it on Steam and have been using it ever since. I didn't want to pay for this application again in my Adobe account and I wanted to find the sequence number and register, but I don't know if it can be done or not.Anyone know about this?

Hi! I'm looking for a way to export multiple diffuse at the same time from the same project. Let's say I want to export my regular textured diffuse, but I'd also like to export at the same time and as a separate output a specific group which only contains a black layer and a white layer with a mask on top (this is just an example to make things simple). So basically, exporting two diffuse outputs at the same time, one of which only references a group (or a layer) in particular. Is there any way to do that, or something close to it? Thanks a lot!

Hi, I have followed this link to try to sign up for a student subscription for Substance 3D. However, after entering my email, I never recieved an email to verify my eligibility. When I try to re-enter my email, it just says that the email has already been used. Has anyone run into this? Any ideas of what I can try?

I previously attempted to renew my student license on Feb 12th 2023, and my eligibility request was approved by identit-e, but I never received any redemption code at that time (or so I thought). It only occurred to me now that the email containing the 24-digit code that I need to reactivate my 12-month license was actually sent straight into my spam emails, which I didn’t think to check back then . Spam emails are deleted by Gmail after 30 days, so it seems the redemption code I need has been permanently deleted, and cannot be recovered. What can I do in such a situation, and is it possible to re-send an email with the redemption code?Thanks for the answers!

In substance painter after baking high poly versionlow poly how do I fix this?thanks  

Thanks for reading my post in advance! The material in SP looks like this.The export textures setting are these.But the textures that being exported looks wrong. I have watched some tutorials and tried to figure it out for several days. 

Any one know what happened to : Plastic Matte Pure".I can't find it in my materials.

I am trying to make a brick facade that is common in the UK, kind of like this.   I'm really strugling with this, I am sort of new to substance painter. The best I've been able to get is this   Doesn't look great, but looks okay I guess. The way I did it was seperated a bit out of the window and extruded it and gave it a bit and pulled it out a bit. I then used a procedural texture from the marketplace and edited the amount of bricks and offset to get that. I'm wondering if there is any better way of doing this/making it look better? Would love some advice on this, I just want to be pointed in the right direction of a good workflow as I've tried searching and can't find much. Thanks for any help 🙂

"Enable GPU raytracing" doesn't worki have a AMD rx 5700 xt graphics cardhow to enable this option?

Hi guys! I am trying to turn my mesh so I can see what im doing. I'm able to zoom in and out but thats it. Im in persp mode, what am I doing wrong. All ive done is loaded my file and baked my mesh. 

And not just  Iray  specificallyIn every online vs offline render  the intensity of highlight spot  is so different   with every setting being  perfectly  same.   Looks totally  same  in Evee vs Cycles comparison   and so on.  For example  random Megascan texture asphalt roughness  looks perfectly fine in  Cycles . But for a  game  you usually have to  darken  the roughness quite a bit  . Otherwize the asphalt would be totally matte.In a game I see no asphalt shine at all when the sun goes 50 degree and higher .  In real life and  Iray or Cycles  or Octane , Arnold  it's just like in real life.   Even when the sun is  as high as 70 degree you still see   a bit of it.    At low sun angles  it's other way around.  That very same asphalt shines like crazy  in game renders and&n

Hello everyone, I have spent hours trying to understand why my shader paints the model green no matter what texture information I give it as input, and thats why I am here maybe someone can help me. All the shader does is takes material in the shader settings and puts information from that material's user0 channel into sampler2D variable named AM_channel_user0 //: materials [ //: { //: "id": "AM", //: "default": "Concrete 044", //: "size": 1024, //: "group": "Tiles" //: } //: ] //: param auto AM.channel_user0 uniform sampler2D AM_channel_user0;  In the shade function I sample the color using texture function and output the result using diffuseShadingOutput: void shade(V2F inputs) { SparseCoord uv1 = getSparseCoord(inputs.multi_tex_coord[0]); vec2 myUV = uv1.tex_coord; vec4 baseColor3 = texture(AM_channel_user0, myUV); vec3 baseColor2 = baseColor3.xyz; diffuseShadingOutput(baseColor2); } the result ho

Hello all.  I have been unable to find any way to not have to use the mouse to zoom in or out in the SP viewport.  This slows down my work a lot when I am using my tablet to paint.  Ideally, there would be a way to use a combination of keys (like + and -) to zoom in or out without having to put down my pen and grab the mouse.   I recognize that this is by default assigned to the manipulator size, but I would gladly sacrifice a hotkey for manipulator size in favor of being able to zoom in or out while painting with pen and tablet.    The current default assignments for zooming in or out of the viewport are either using the middle wheel of the mouse (not documented as far as I can tell, but works fine) and Alt + Right Click + Move mouse in or out (described in shortcuts as "Camera zoom".    But these are only mouse driven possibilities.  In looking over the available list of Keyboard shortcuts, there is no way I can see to assign a p

The problem is that in the settings:"Camera option" > "Rotation speed"there is only one sliderwhen I increase the rotation speed by 10 points, I'm fine with the rotation on the horizontal axis, but on the vertical axis, the movement is too fast. How can I separately adjust the sensitivity for each axis?

In Mari you can select a UDIM tile and link it to another, so it duplicates all you do from one tile to the other.Is there a way to do something like this in Painter?

Hey all!I want to import a new mesh for an existing subtool in my texture set list, but don't want to update the entire model's low resolution mesh maps once more in the process. Is there any way to import one part of a model to substance painter? Much thanks!EH

Hello Substance Painter Community!  I needed to update my model, as a subtool within that model needed editing, but when I went to import it back into Substance Painter, it wouldn't allow me to click, view, or even pull up the other subtools/textures I baked from the original model. When exporting and importing, I made sure to use the exact subtool name and suffix for low and high resolution, but the problem with editing other textures still exists. Help?Many thanks,EH

This might have already been addressed many times in the forums but I haven't come across a solution yet.What's the best way to prevent shadows being cast (ambient occlusion) across texture sets?  If I have a character with eyeballs, I like there to be no shadows baked into the eye, rather let the render engine in another app determine this.  I have been moving objects away from each other to stop this from happening but it's getting impractical.

I use a lot of external timages when I work on substance painter. here is the process I use:Import resources -->set as texture --> to projectWhat happens then is that the resources are saved into the project library. Then I use them as assets, masks, etc.I often need to update them as they are generated externally. Bu the process of updateing seems to be a two-stage thing:1. go over the library, and right click each resource, one by one, and select "reload"2. run the resource updater. Additionally, there is the problem of relocating the assets. Once I move the project to a different folder the connection to the file's location is lost and has to be relocated, again, separately for each resource. All of this is pretty annoying, as some projects have many external resources that are all regenerated togehter and updates are frequent. So my question is: Am I doing things right? is there a way to streamline the process? some script to reload all resources from the file