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Participant
May 4, 2014
解決済み

changing account without re-install the suite

recently I changed my subscription and the new one is linked to a new account of mine. Now, do I have to re-install all the programs of the suite on my Mac? Is it possible just associate the installed programs to the new account? And what happens to the existing projects?

解決に役立った回答 KRupani

Hi Simbolabile,

Welcome to the Adobe Forums!

You can certainly associate the new Adobe account to the installed programs without re-installing the products.

1. Launch Creative Cloud desktop app.

2. Click on the gear icon on the top right hand side in the Creative Cloud desktop window and go to 'Preferences'

3. Select the tab 'Account', Sign out of creative cloud and then sign back in using the different Adobe Id.

Thanks

Kapil Rupani

返信数 12

May 20, 2014

It is an account issue, call adobe customer service.

KRupani
Adobe Employee
KRupani解決!
Adobe Employee
May 4, 2014

Hi Simbolabile,

Welcome to the Adobe Forums!

You can certainly associate the new Adobe account to the installed programs without re-installing the products.

1. Launch Creative Cloud desktop app.

2. Click on the gear icon on the top right hand side in the Creative Cloud desktop window and go to 'Preferences'

3. Select the tab 'Account', Sign out of creative cloud and then sign back in using the different Adobe Id.

Thanks

Kapil Rupani

Participant
August 18, 2014

Good answer.