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Participant
Aug 24, 2026 12:07 PM UTC
Answered

Eu cancelei minha assinatura nos 7 dias grátis e mesmo assim hoje descontou 164,99 da minha conta. Eu gostaria de saber como faço pra obter o retorno e cancelar minha assinatura?

Eu preciso desse restorno é dinheiro de conta !

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Aug 24, 2026 3:30 PM UTC

    Thank you for posting, ​@master_portfoliod3ea.

     

    My apologies for any confusion you have encountered while evaluating our services.

     

    I reviewed the subscription associated with this account and found an active Adobe Scan Premium subscription that started on August 17. This subscription is managed through the Google Play Store rather than directly through Adobe.

     

    Because the subscription was purchased through Google Play, cancellation and any refund requests must be handled through your Google Play account. You can review Google's cancellation instructions here:

    https://support.google.com/googleplay/answer/7018481

     

    You can also review Google's refund information here:

    https://support.google.com/googleplay/answer/2479637

     

    Please note that Google determines refund eligibility according to its own policies and purchase history.

     

    Please update this public discussion thread if you have any additional questions, ​@master_portfoliod3ea.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Aug 24, 2026 3:30 PM UTC

    Thank you for posting, ​@master_portfoliod3ea.

     

    My apologies for any confusion you have encountered while evaluating our services.

     

    I reviewed the subscription associated with this account and found an active Adobe Scan Premium subscription that started on August 17. This subscription is managed through the Google Play Store rather than directly through Adobe.

     

    Because the subscription was purchased through Google Play, cancellation and any refund requests must be handled through your Google Play account. You can review Google's cancellation instructions here:

    https://support.google.com/googleplay/answer/7018481

     

    You can also review Google's refund information here:

    https://support.google.com/googleplay/answer/2479637

     

    Please note that Google determines refund eligibility according to its own policies and purchase history.

     

    Please update this public discussion thread if you have any additional questions, ​@master_portfoliod3ea.

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    jane-e
    Community Expert
    Community Expert
    Aug 24, 2026 1:45 PM UTC

    ​@master_portfoliod3ea 

    Acrobat Reader (where you posted) is free. What did you subscribe to?

    You might post to the Account, Payment, & Plan forum for questions about payments.

    https://community.adobe.com/account-payment-plan-4

    Jane

     

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