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Participant
Aug 23, 2026 1:39 PM UTC
Answered

Has anyone had this happen? I canceled my subscription online and saw the confirmation screen, but never got an email confirmation. Now I'm stuck paying over $150 for a service I thought was canceled. Any advice?

Has anyone had this happen? I canceled my subscription online and saw the confirmation screen, but never got an email confirmation. Now I'm stuck paying over $150 for a service I thought was canceled. Any advice?

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    Aug 24, 2026 6:26 AM UTC

    Hi Serendipitous_mind9055, I understand how frustrating it can be to see an unexpected charge on your account.

    After reviewing the details, we can see that the charge was for a Photoshop subscription. The subscription is now canceled, and a refund has already been processed.

    Refunds are typically returned to the original payment method within 7-10 business days, although the exact timing may vary depending on your bank or payment provider.

    We hope this helps clarify the charge. If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.


    Thanks
    ^KS

    4 replies

    Peru Bob
    Community Expert
    Community Expert
    Aug 23, 2026 10:10 PM UTC

    You can try contacting Adobe Customer Service via chat or social media.

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    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    Aug 24, 2026 6:26 AM UTC

    Hi Serendipitous_mind9055, I understand how frustrating it can be to see an unexpected charge on your account.

    After reviewing the details, we can see that the charge was for a Photoshop subscription. The subscription is now canceled, and a refund has already been processed.

    Refunds are typically returned to the original payment method within 7-10 business days, although the exact timing may vary depending on your bank or payment provider.

    We hope this helps clarify the charge. If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.


    Thanks
    ^KS

    Translate
    kglad
    Community Expert
    Community Expert
    Aug 23, 2026 1:41 PM UTC

    what app/service was the subscription for?

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    Participant
    Aug 23, 2026 1:43 PM UTC

    photoshop

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