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Participant
October 7, 2020
解決済み

How to migrate from one-year license to monthly paid

  • October 7, 2020
  • 返信数 2.
  • 278 ビュー

Hi, in few days my one-year CC license bought from outside seller will end.

I want to purchase license straight from Adobe with monthly payment and i can't.

In Admin Console i have only options for another one-year license and i get messages to contact my outside seller to purchase...

 

Anyone know how to deal with it?

    このトピックへの返信は締め切られました。
    解決に役立った回答 John T Smith

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    返信数 2

    John T Smith
    Community Expert
    John T SmithCommunity Expert解決!
    Community Expert
    October 7, 2020

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Just Shoot Me
    Legend
    October 7, 2020

    I moved your post to a better forum, Account, Payment & Plan.