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ÖMER30266147heqm
Participant
June 3, 2023
Answered

I cannot use "generative fill" new AI feature, say that "you are not 18" years old but Im 34

  • June 3, 2023
  • 2 replies
  • 2427 views

I cannot use "generative fill" new AI feature of adobe photosop becasue it say that your are not 18 years old but Im 34. how can I solve this ?
Please dont say "change your birth day" becasue I couldnt find how can I change my birth day. I pay money but couldnt find feature.. when I pay money, age is not important but when I need to use feature, "you are not 18" evet Im 34. Please help me

    This topic has been closed for replies.
    Correct answer kglad

    from, https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

     

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

     

    <moved from enterprise&teams>

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 3, 2023

    Adobe doesn't know your age until you tell them.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 3, 2023

    from, https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

     

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

     

    <moved from enterprise&teams>

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