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Delightful_Elixire61f
Participant
August 23, 2026
Question

I took the 7 day free subscription and cancelled on the following day. After 7 days, there was a deduction of R388 on my account even though I cancelled the subscription on time. What could be the problem and when will I get back my money?

  • August 23, 2026
  • 1 reply
  • 8 views

I took the 7 day free subscription and cancelled on the following day. After 7 days, there was a deduction of R388 on my account even though I cancelled the subscription on time. What could be the problem and when will I get back my money?

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    August 24, 2026

    Hi @Delightful_Elixire61f,

    We are sorry for the experience.

    Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. You may refer to this article for more details: https://adobe.ly/4gdiMBs

    I hope it helps.
    ^Shivangi

    ^Shivangi
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