Questions

I tried using two different cards but neither were accepted. Contact my bank in Lebanon and everything checks out but still can't pay for my subscription. Can anyone help?

I couldn't cancel it before but now Adobe has taken money. And I'm broke. Where can I request for a refund asap?

I currently pay monthly on the annual plan for illustrator and the photoshop/lightroom bundle, and I want to purchase the Adobe all apps prepaid plan. Does anyone know what happens to my other plans when I purchase all apps? Do I need to cancel them and will there be a fee? My current plans renewed in April and May. It seems easy to change plans when you have one but it's not clear what to do if you have multiple. 

I took Adobe's yearly plan with monthly subscription. Now I have financial problem so I am cancelling this plan. But Adobe illustrator is charging Cancellation fees. I am not capable of paying it.How can I get rid of cancellation charge?

Dear Sir plz Decrese Pricing of monthly and annually subscriptions for adobe products monthly Users adobe proudct indian user increse day by day and Billions Of adobe Indain Users price Decreased For indian users Definetly get Benifit To Adobe 

Salve.Ho un problema, Marzo scorso scaricai la versione di prova di photoshop creative cloud, che però mi resi subito conto che non mi serviva, quindi andai sui piani attivi per disdire tutto ma non risultava nulla di attivo, quindi ho lasciato stare, oggi dopo tre mesi apro il mio conto postale e mi risulta un pagamento di 24,39 euro per questo servizio, controllo meglio e mi accorgo che sono tre mesi che questo pagamento è attivo per un totale di 72 euro, il problema piu grosso è che se vado sul mio profilo adobe non ho, tuttora, nessun piano attivo, non posso disdire niente e sono costretto a pagare per non avere nessun servizio. Ora quello che vorrei è capire quale è il problema, disdire tutto e avere un rimborso.Come posso procedere? 

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.I want to log in to my acc as an admin console but this message appear to me.

Hi, I just accidentally paid for a €25 subscription, I don't need it now, can I get a refund?

Hi!   I'm a user of the Adobe Suite, and, as a teacher, I have a Creative Cloud plan that is supposed to cost me 24,99€/month. But, for the last couple of months, Adobe is charging me 62,99€/month (in addition to some payments of 24,99€ in between). My user e-mail is <removed-kglad>, and I'd like to receive technical attention or an explaination, because otherwise I'm very tempted to cancel my plan altogether and stop using Adobe, after years of loyalty...   I've attached a couple of screenshots, so you see that I'm telling the truth about the plan I purchased. According to Adobe Creative Cloud's website, nothing has changed that justifies those extra charges.   Thanks in advance!

The titel says it. Invoices only show my name, not my company's name, please help. In the videos that are supposed to explain this, there is a field "optional company name", but in my version, there isn't. Thank you.

Due to circumstances I ended up loosing my student account and ended up paying 2 years adobe full subscription while still being a student.I lost my flat and was made homeless and during my struggle I didnt realise I was paying the full amount of 49.94 Pounds. Can you Help me somehow with this issue? Thank you - (Edinburgh College and Kingston University London) 

There is no way on the Adobe site to disassociate a PayPal account. When you go to Your Account > Edit billing and payment > Edit payment method, you can change between payment methods on PayPal but not remove the account link altogether. While speaking with a customer service representative over live chat, I was told:"I would like to inform you that we currently do not have the option to remove the saved details. However be rest assured as you have added the credit card it will not charge you on PayPal."We went back and forth a number of times after that, but the agent was not able to resolve anything for me. This seems like a major violation of GDPR Right to Erasure and I am highly concerned by this issue.

Adobe estafa a sus clientes,   Este año estuve solicitando por más de dos horas restablecer cobro exento de impuestos tras haber configurado todo en el portal de Reuters que Adobe solicitó, pero después de todo cobró igual los impuestos.   Tras días de reclamos me devolcieron los impuestos y al final aparecn incluidos el próximo año aunque el certificado no tienencaducidad.   Son una estafa y su atenci

i would like to change my date of birth so i can try generative fill, but my age is set bellow 18 is there a setting to change my age?  thanks,Alasdair

Bonjour, j'ai souscris 2 fois à la même formule adobe acrobat pro, je ne sais pas comment ni pourquoi vu que je n'ai qu'un pc. Je ne peux pas en resilier une sans payer plus de 80€ vu que la periode de 14 jours est passée... Je trouve ça vraiment injuste et peu commerciale de la part d'adobe, avez-vous une solution à me proposer ou quelqu'un que je peux contacter? Merci

Hello, I am from Egypt and I'm facing a problem with the payment method, I had tried so many Cards to pay with but the website give me a message that tells me that there is a problem for many reasons and I don't know where is the error! 

 Alguien sabe como se puede solicitar reembolso de suscripción, quise ver el producto pero me generó cobros automáticos en una herramienta que ni uso. Ayuda porfa. 

Hi,Mein Adobe Creative Cloud Foto-Abo 20 GB läuft noch bis 12.07.23. (Prepaid)Jetzt habe ich ein günstiges Angebot einer Verlängerung gesehen und zugeschlagen.Der mir zugesendete Code wurde auch von der Adobe Seite akzeptiert.Schaue ich jetzt in meinen Kontoeinstellungen nach, dann steht da aber "Nächste Zahlung am 12. Juli 2023".Eigentlich müsste das Abo doch bis 2024 verlängert worden sein? Oder geschieht das erst nach dem 12.07.23?Gruß, Bernd

Hello I want to buy the license of Premire Elements for my brother residing in Colombia, but I'm located in Germany is it possible to buy it here in Germany and to use it on his PC in Colombia? A little bit more of context: When he tries to buy in Colombia it ask to go to reseller and it's a little bit of a trouble. 

So I used to use after affects for the free trial and I used a burner email so I didn't get heaps of random emails, well recently I've stopped using after effects but I deleted the email associated with the account so now I can't login because of the 2 factor authentication. I have the name of the email I used but I don't have access to the email, is there anyway I can contact adobe so I stop getting charged $30 for something I'm not using. Or do I have to just cancel my card? 

I received benefits from the 23,400 Won plan and changed to the 18,000 Won plan. It is said that if you change the plan, you will get a refund. However, there was no refund. Please refund as soon as possible.

I've placed an order for an additional Acrobat Pro license (which worked???) but now get an alert that "action required" and the "order has not been placed by your account manager at Adobe".  I've taken over for someone who left the company and is no longer available.  How do I find out who the account manager is? And why is this so difficult?!?!

Can I use adobe if I pay using Philippine Pesos while I live in Canada? 

 Hi there, PLEASE BEWARE OF ADOBE SCAM!!! I was offered a 60 day free trial on the 13th October 2022, today I went to cancel this free trial and unfortunately Adobe had automatically subscribed me to a annual pay monthly subscription. I spoke to an agent named 'B' on live chat and told them what had happened, she told me by accepting the 60 day free trial I also accepted an annual subscription plan. I have the email with the 60 days free, but no email or contract about the annual paid plan. I never signed up for one and now I'm being charged monthly and can't cancel without paying a crazy sum of money! When I tried to explain to the agent, they first said the 60 days was a goodwill gensture, which it wasn't as it was a 60 day free trial, and after a discussion she then said they don't have a 60 day free with any of their plans. This doesn't make sense as they said it was included in the plan as a goodwill gesture, but now it isn't apart of the plan at all. If so how could I s

Hello. I'm from Uzbekistan. Can I buy a package by selecting the country of Turkey via VPN? It will be cheaper for me.