Questions

Hello,I tried the Illustrator plan for free. I have now discovered that two payments have been deducted from me (one for 24.19 euros per month). I have to pay an extra 120 euros to cancel the plan. I used Adobe Illustrator once or twice during the trial period. I want a refund. What should I do?Thanks

I'm trying to access Module "Adobe Education and Charity Customer Eligibility - Italian" but as I click to open appears a black slide with title but no content, if I click on next slide I receive error to obviously complete module before going to next. ThanksTried with Chrome, Firefox, IE, also in private sessionCookies and cache cleared

I am having a hard time accessing my light room. I’ve purchased it through my google email but it’s saying it can let me in bc there’s another subscription on the Mac App Store… I honestly don’t even know what question to ask to fix this. But I’m frustrated

Good morning!As an employer, we used to give our employees an opportunity to set autopay of their Adobe Creative Cloud subscription with the help of a company's corporate account. One of our former employees has changed login details before the termination, so now we don't have any access to the employee's Adobe account, but money are charged from us. What should we do?Thank you!

Thanks for the reply. I have another question. Why tariffs for residents of Uzbekistan are more expensive than in Turkey? After all, the economic development of Turkey is higher than that of Uzbekistan. Please consider providing tariffs for the population of Uzbekistan at affordable prices!

I have recently fallen extremely ill and cannot afford to pay the term for the Adobe subscription anymore due to medical costs and general living costs, but Adobe refuses to let me out of the term agreement regardless. Do I somehow find a way to battle this in court + sue for damages or is there a peaceful way to help the company understand when you're completely out of financial/life control and release the term without trying to bleed me into debt?

Meu plano na Adobe foi ativado no dia 13/06/23 porém quando tendo abrir o meu aplicativo Illustrator ou qualquer outro, aparece a mensagem que o meu plano foi expirado, sendo que esta pago, já descontou no meu cartão. 

I will tell my story.En 25 of december i suscribed for Adobe Acrobat Pro.At the subscription you need to put your card details.After 2 days, on 27 i cancel the subscription.This month i discovered that i was charged with 15,17 on 5 of each month (january,february,march).I speak with an agent who told me that there are no active plans on my account, but there its another account for who was charging with my card (they can not tell me that account).They said that they cancel my subscription starting from now but for the payments already made cant refund me and i need to make a complaint to the bank.Conclusion.....Adobe its a FRAUD.You put your card details, suscribe,cancel and then they said the payment its link with another account.Very good bussines.I am going forward with all complaints, bank, abudsman, police.

I was recently billed for an annual subscription that I cancelled last year. The subscription also doesn't show up anywhere on my account. How do I go about cancelling permanently and getting my money back?

There is a way to confirm every monthly payment? If I don't delete the payment plan they take money from the credit card every month without asking for confirmation?

Top urgentI want to cancel my auto payment which is effected dated 13/06/2023 USD 55.64 from my credit card ending 8097Further details for your action:Invoice 2476144929Reason : I used adobe for trial version only and don’t want to continue paid version.Appreciate your quick support.

When using the [edited by moderator VPN] app, I can change my IP address as if I'm in Turkey and with that I can buy an Adobe license much cheaper. I live in Germany and I am wondering if it is legal to do this for financial reasons?

Hi, I'm willing the test out new generative fill. I'm trying to buy a subscription but I have 3 options so I get confused. First one is only photoshop with 100GB storage, second one is Photoshop and Lightroom with 20GB storage and third one is all creative cloud. I don't need other applications only photoshop with generative fill. Which one I have to buy?

Ich hatte das gleiche Problem schon im letzten Jahr. Es wird die Mwst. trotz angegeber Ust.-ID. berechnet.Dies wurde im Nachgang, nach ewigen hin und her mit dem Support wieder korrigiert. Dieses Jahr nun schon wieder das gleiche!Es reicht langsam

Hello, I have a stupid issue... I am a freelance photographer and videographer in Poland. I have always had a full plan provided by one of my clients but he decided to go just for Premiere Pro. I need all the programs so I wanted to ask you if there is a chance for a discount? The full plan is so expensive after converting euro in Polish zloty... I'd be super grateful if you know anything.

When I attempted to log in to Behance with my Adobe ID, I accidentally entered the wrong birth year when I was prompted to enter my birthday and now I cannot access my account

Hi, I ended up paying my adobe subscription about two weeks late. Normally I pay monthly (for the premium 54$ package or whatever.)I would think, given the cost of the monthly service, I would either 1: Not be expected to pay for the full subscription (at least; considering I did not have access to it for that time.) or2: My payment date would simply be reinstated for thirty days after the last payment. Surely the minds at Adobe are capable of creating such a feature within their systems. Because my payment is "late" according to adobe cloud - it appears I cannot so much as access a help-desk agent. I am posting here because I am a bit frustrated; so I figured I'd start here. Any suggestions would be great. 

Hey,Today I just bought year-annual creative cloud plan, but I just found I bought it in wrong email address and that email address does not have an adobe account.I already received my credit card bill, how can I refund it?

  Hi I been charged twice from last 4 months on two different cards although I only have one profile. How can I get my refund back??

Hi, My name is Miroslav Sedivy from Slovakia. I download last year free version ADOBE ACROPRO SUBS ADOBE.COM /VS 6489/, but I didnt use it anymore. Please check it and stopped my payment,  Thank you very much! Miroslav Sedivy

Hello, I have a problem with the payment of the Adobe package, which I eventually bought for a year at the beginning of April 2023. The problem is that I would like to completely cancel it as soon as possible, but there is a penalty for ending the entire subscription early. hat should I do if I have a very difficult financial situation and I don't even use these programs because I generally wanted to use them for a trial period. Regards.

If I end the trial now, will I still be able to use the services for the following seven days?Or do I need to cancel 1 day prior to the trial's expiration to avoid being charged and keep using the services?

Bonjour,Je vous écris pour vous faire part d'un problème que j'ai rencontré avec mon compte Adobe. J'ai essayé votre plan Photoshop à 23,99 €/mois et je souhaite maintenant souscrire au plan Photography à 11,99 €/mois. Cependant, ma carte a été débitée le 9 juin à 20h47 GMT tandis que le nouveau plan n'est pas encore actif.J'ai besoin de votre support pour résoudre le problèmeCordialement, 

Hi thereI'm from Iran and I would like to purchase the legal version of Photoshop to unlock its features. However, Adobe has banned Iranian IPs (probably due to the sanctions and the fact that they cannot do deals with Iran?)I'm currently using a VPN even to post this here! Does that mean even if I purchase the legal version, it's still going to be banned and I still won't be able to use it? Or is there a possibility that the support team can make exceptions? Has anyone ever had similar experiences?

Wir haben über unsere Buisness-Account per Rechnung Credits für Adobe Stock gekauft. Aus einem mir nicht bekannten Grund wurde das Kauf durch Adobe abgebrochen und das Geld soll wieder zuwück erstatett werden. Das möchten wir aber nicht. Per eMail erhalte ich keine Antwort und unter der Nummer +498006647893 geht nie jemand dran. An wen kann ich mich noch wenden für mein Problem